Universal's Loews Sapphire Falls Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5096 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Good Price - Very Polite - Great Location

    Reviewed by Carrie A(Columbus, Indiana) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here mainly because we wanted to be close to Universal - but we would come back and stay here just for a mini retreat. The pool area is super with a sandy style beach area, great restaurant, fire pit for chilly evenings, waterfall, and great swimming spaces. Your room choices are essentially pool or lagoon views and both are super - so don't upgrade for view. Main entry is huge and has a nice restaurant/tavern. Lower level offers a great breakfast and lunch space. The best part is the ferry that you catch from the main level and it takes you to City walk so you can access easily and quickly the two Universal parks. If you want more of a gourmet or specialized dinner...eat at City Walk before heading back to the hotel. Lots to do and easy transportation with no car is ideal. We'd stay here again without kids and skip the park and just enjoy scenery and restaurants. The Portofino Italy style one was double the price and the ferry will take you there to eat... or sight see...so stay cheap and still have a super time!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Paradise

    Reviewed by John K() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Second stay at this hotel and it still doesn’t disappoint. Fast and efficient check in and reception staff, Molly was particularly helpful during our stay. Rooms are spacious and serviced to a high level every day. Convenient water taxi means a short trip into the parks/citywalk and a time saving on going through security. The pool, which is the largest of all universal hotels, never feels crowded and has plenty of loungers. The staff are very attentive and Ethan and his team do a good job of making sure everybody is looked after. We enjoyed watching them train and get tested, and were very reassured that if you had one too many of the pool side cocktails and fell in you would be in good hands. Can’t wait till our next trip

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Beautiful Property

    Reviewed by Nancy D() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This property has all of the amenities you could desire. It is close by to City Walk and has early park admission. It also had the water taxis which were an amazing convenience! The staff was great and the property is safe and clean.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Bucket List

    Reviewed by amazonprimegoddess(Lincoln Park, Michigan) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Seeing Harry Potter at Universal and the Island of Adventure was a trip I couldn't wait to experience. The park was like being on the sets of the movies and the hotel was lovely. The staff was incredibly accommodating. Sabrina at concierge was, bar none, the best service staff I have ever had the pleasure of meeting. I was so impressed with her that I sought out her supervisor, Karen, while on vacation to let her know the level of service one of her staff was providing.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great accommodation

    Reviewed by BelleT705(Adelaide, Australia) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    All staff were friendly and helpful. Hotel facilities were of a high standard and met our needs. The food available on site was of a high standard. We loved the pool area and the organised games. The shuttle to the parks was great.