TripAdvisor Traveler Rating

RUN don't walk the heck away from this hotel. I have stayed at other Universal Hotels in the past over the years. This one is just completely over priced and you will be overcharged for what it is actually worth. Good luck getting hot water and pressure in the shower. Room was clean there is a plus. The water taxi is nice to go to Universal. Oh and it smells nice in the entrance way! Other than that; Hike to get coffee(starbucks is at another hotel). Cannot order to go food from the restaurant down stairs must dine in. I will say the meal I ordered at the pool and the service was very nice but had extra fees. I received a receipt emailed that was not a total bill upon check out with completely different charges then the final bill two days later. Over-all poor management completely. I would not stay here again.

The hotel is lovely. It is spotless , beds comfortable ( pillow could do with upgrade , they are rather soft ). Boat rides to city walk take the stress out of gate security as you do it before you get on the boat ( way less queues).staff really friendly . Pool kid friendly with a fab slide , and open til 10pm. Nice little take away in lobby selling pizza etc. Parks were busy this time of year but universal app made planning easy . International drive a short Uber trip - only down side it’s not really walkable , but Uber or Lyft easy to arrange . Have done trip previously in non universal hotel and this was easier. However just to be transparent we only did one trip to Disney via Uber, so if your planning more than one trip perhaps another hotel on ID would be more appropriate as no shuttle to Disney from hotel. They do do one to seaworld though. From my expirience if Disney I wished I’d given it a miss and used the money for express passes instead.

Nice enough but not well managed. My biggest complaint is their food service. We drive for hours and got to the hotel at 11 pm. There were only two people at the register and 10 families waiting to register. It took40 min. We got to our room about midnight starving. When we called for room service we were told the wait for food would be over 1 hour and a half. We had to go to sleep without eating because our young kids couldn’t stay away another two hours. The hotel was full and people were up so why didn’t the hotel plan for guests arriving and for people ordering food? For a family hotel it doesn’t seem to be run very well with that audience in mind.

Perfect hotel for a universal trip rooms are nice and clean pool area is nice as qas the drhum club poolside bar. we had a room overlooking the waterfall which was lovely to wake up to. Only downside was food and drink costs but it was expected in a hotel like this

I have been here 5 times since September 23’ and every time it amazes me how the staff will remember your name and greet you with enthusiasm and a smile. After talking to many of the staff members they will tell you that this hotel is different than others…. In that the vibe of the hotel is light, friendly, low stress, accommodating, and fun. I could write all day about this hotel, I just enjoyed every visit!! concierge’s desk is top notch.