Residence Inn by Marriott Phoenix/Mesa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 338 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Justice the amazing night auditor!!

    Reviewed by spoopycalum() on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’ve been staying here the past month, and it’s beyond expectations. Every staff members I’ve encounter is absolutely immaculate especially justice! She is extremely helpful with everything, she deserve all the praise for her incredible work. Every time I stop by the desk with a question she always has a smile on her face and is eager to help. Please don’t let her go unrecognized, 10/10 highly rate her and the hotel and our stay so far!

    Nice two week stay for work during COVID-19

    Reviewed by ILoveBourbon(Frankfort, Kentucky) on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am traveling to the area to work for two weeks during Covid. It is such an odd time to be traveling. The Residence Inn seems to be taking all necessary precautions. I recently lost my dachshund and traveled with her blanket, so I thought it was sweet that housekeeping would smooth it out at the foot of my bed for them. I will leave them a note and tip when I leave today. My room was very spacious. I liked that there was a safe area to walk and get some exercise in the mornings. There are handy fast food places, and the Sprouts Organic market is only about a mile away. The kitchenette was well appointed. I did get tired of the bagged breakfast. It consisted of juice, apple or orange, yogurt and granola. I would suggest that they consider something more substantial, like a Cliff bar. The granolas were very tiny. Almonds or string cheese would be a nice, pre-packaged protein addition. I was very pleased with my stay. I would suggest asking for a room away from the highway. Mine faces it, and if you are overly sensitive to noise, that may bother you.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Realistic review, Service was great

    Reviewed by 923MarkG(Oconomowoc, Wisconsin) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was going back and forth on how to rate the property as it not completely straightforward. Ultimately decided with a 5 because all concerns or issues were handled by the staff professionally. It's great because there are things for kids to do besides swim (putting green and basketball court). Plenty of good restaurant options in the area and convenient access to downtown Phoenix and the highway. Once the remodel takes place it will be that much better combined with the great customer service. Just trying to level set expectations.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Awful, Poor condition and service level

    Reviewed by natedawg4040(Denver, Colorado) on Mar 08, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Stayed here for 2 nights recently and was thoroughly disappointed. I typically read a few reviews before I write my own and noted the latest reviewer said exactly what I was thinking. Really poor condition of the property. Stained carpets, stained bathtub, dented refrigerator, scuffs and scratches throughout. Not up to standard. I too asked for a late checkout as I am a Marriott Gold member, only to be told they couldn’t do it as they were soooooo busy the next day. Did a quick search only to find there are plenty of rooms available, which leads me to think they are understaffed. Told the front desk person about my issue and she could have cared less. This complacency and lack of service say everything. Now I see in the previous reviews that Erica (the GM) said that previous reviews would be a learning experiences for future guests and they would improve. Clearly that is not the case as the exact thing happened to me. Giving a trite response about fixing things you never plan to improve does nothing. Plenty of other options in this area, you have been warned. Look elsewhere.

    Terrible service

    Reviewed by michellelY7654WM(Rockland, Massachusetts) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed at this Marriott location last weekend. My first impression was that the room was somewhat rundown and not overly clean. The carpet was stained, there was a large stain on the bedskirt, and when I went to make coffee in the morning, I noticed that the coffee pot was stained as well. I was also disappointed by the customer service, which I felt did not meet Marriott’s standard. As a gold elite member, a benefit I count on when booking travel at Marriott is the guaranteed 2 pm late checkout. I asked when I checked in, and was told that they could not arrange late checkout the night before, and I had to ask in the morning. When I called the front desk at 5 AM before leaving for a meeting from 7-12, I was told that they were “completely booked” and they couldn’t authorize late checkout. When I questioned how this could be the case, since the website still showed available rooms, I was told to call back after 7 AM to speak to the manager. Since I was leaving for a meeting and would not be back until after the 11 AM regular checkout time, I was told that I had no other option but to check out right then, at 5 AM. This was completely unacceptable to me, and the rudeness that I experienced in discussing this with the daytime desk clerk was disappointing. I would not return and would not recommend this hotel.