VH Gran Ventana Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6611 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing Resort

    Reviewed by discover12(Ottawa, Canada) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just came back from our Vacation at Gran Ventana. The fact that this is our third time at this resort speaks of how much we like being there. I met many people who come to this resort every year a couple has been coming to this resort three times a year for the past thirty years!!. I cannot add much to all the positive reviews but to say thank you to all the staff and the managers who made our vacation comfortable and enjoyable. I would go back without hesitation. The only improvement I would suggest is to improve the internet infrastructure and the pricing of the "pay for" option. However I was able to buy a data SIM card from the Playa Dorado mall next to Grand Ventana at a very reasonable price from "Newton" at the exchange bank near the enternece of the Plaza. Not only he offered me a good price but also helped in setting up my cell phone to connect to my other devices and I had a good portable internet to be used anywhere at the resort. So if you choose that route ask for him personally because he is quite knowledgeable, honest and helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    A+ Service

    Reviewed by Pattithomas(Timberlea, Canada) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My partner and I just returned from a great vacation here. The staff is amazing and the level of service! One staff member asked us if it was our first time at the Gran Ventana-we said yes -he told us ‘ a you come as a guest, you leave as family’ The food was fantastic-in the buffet and the a la cartes. Special kudos to the manager of the Italian restaurant who spied is outside contemplating a dash through a downpour to the buffet-he came outside during a busy dinner service and told us to come eat there (without a reservation) The place is beautiful and very well taken care of -for me the staff is the golden factor here-management should be very proud of the team-we will be back

    Very relaxing trip

    Reviewed by Rabes D() on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This resort is great for relaxation. The staff were amazing, always helpful and kind. Entertainer Coco Louis was great..made our family feel welcome and always referred to my son as his "nephew". The layout of the resort is perfect with a huge pool that caters to all. The beach was great and always found lounge chairs. If you are looking to party this isn't the resort for you. Only issues we came across was the food..too many pork items and since we don't eat pork we were limited to the same food for the week. Also any of the games that were put on by the entertainment staff did not allow kids to participate because the prize is a bottle of rum. Perhaps having a tshirt as a child prize might be an idea to look into so kids can also participate. It's very laid back. Had no issues making multiple reservations at the a la cartel restaurants. The wait staff was exceptional. Would come back for some R&R.

    Great Resort!

    Reviewed by Rachelletravels(Barrie, Canada) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Resort layout is great. The entire grounds and buildings are immaculate. The staff are wonderful. The food was plentiful and had great variety. I gave 4 stars rather than 5 because the bid for your money is relentless. My husband and I didn't return to the beach after the first day because the vendors would not leave us in peace. When you pay for a beachfront resort and don't get to enjoy its main feature, it's very disappointing. The royal package was very much worth the extra that we paid.

    service

    Reviewed by 160miltons() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    my experience was great. the resort was under minor maintenance and they took care of the guests. dining services was a pleasure, especially the service. Felix Martinez would go out of his way to take care of our needs would definitely go again