Marival Emotions Resort & Suites

Had a blast at this resort. It's beautiful, well maintained, the food was exceptional. More than anything else, the staff was amazing. I want to send a special thank you to Florencio for the his exceptional restaurant service. Bryan, Ivan, Rueben, Karaly, Jessi, Bibi, Julian, and the rest of the Marival Animations team -- you kept the energy high. The shows were great and you made this solo traveller feel like I belonged. Esparta and Robertzy, thanks for all the fun! 100% recommend this resort.

We have been home from March until May thinking about what to write. I am a regular contributor on TripAdvisor. We have been so fortunate to return to Nuevo Vallarta for almost the last 10 years. In that time our 3 boys have grown up there spending most Christmas’ there. We have over the years moved down the beach and this year tried the Marival. We were very excited as we have stayed down the beach at two other resorts for all those years. The Marival always presented so well as we drove by it on the way to older resorts. We were so excited. The arrival to a gorgeous lobby and delightful staff did not disappoint. And yes we are those few people who were there to find out about the time share and rental possibilities as we make our retirement plans. To us it was perfect. We could purchase or rent and our family could stay in the condos with us and as we have a large family while others could stay in hotel rooms. Win win! So yes we were happy to pay the$10 and sign up for the presentation. Short of giving blood we were approved and had a meeting at 9:00 am the next morning. Upon arrival we were greeted by 2 different employees. No worries we had our official invite and had paid the deposit. To out absolute shock TWO employees sent us away as our last names didn’t match. Yes I kept my maiden name. We were now cordially not invited and I use the word cordially sarcastically. That is their policy he loudly spoke as we walked away. Off to the beach we went. Their loss. The end to that disaster is that they called our room and showed up at our door apologizing and offering us a double resort credit of approximately $200. We declined as our integrity was not for sale. How could we ever trust this staff with our investment. Moving on....... The interior of the the hotel is spectacular. Our room was glorious. We were on the ground floor which was a first for us. It was spectacular except for the night the hotel staff didn’t have the courage to ask people who had stayed past pool closing to leave despite how loud drunk and obnoxious they were. Only one night. Beach chairs were at a premium and had our watches resynced before charging we would never had known that by 7 am chairs are all reserved. Restaurants Well we booked our basic 3 reservations on line and since we upgraded decided to make our extra a la carte reservations upon arrival. Ugh. Two reservations were completed but with totally different times. We then spent our next morning trying to get our 3rd reservation. No such luck. The young woman said we had to come back Saturday as the reservation cycle restarts. And when we came back as directed she then told us the steak house wasn’t open that day????? So why did she tell us to come back. Ok moving on we said we would then like to go back to the Amalfi as it was tremendous. Ok she said and made the reservation. Upon our arrival they turned us away despite many empty tables as she had made it for the next night. So no dinner. Ironically she made the reservation for the next night when the Mexican Fiesta was on but didn’t share that with us. So confusing. In a week stay we ended up getting 2a la carte dinners despite upgrading for more. The ABSOLUTE PLUS was the restaurant and bar staff. We are not heavy drinkers but tried a variety os DELICIOUS drinks. Bar staff were personable attentive kind and friendly. Restaurant staff were the same. Cannot say enough about bar and restaurant staff. Reception staff was warm but efficient at best. So as we have booked already for the 6 of us for Christmas 2019 I am sad to say that the Marival has lost our business. Feel badly because the serving staff was so spectacular. Management needs to hear some real feedback.

We visited this Resort about three months ago in the month of February. This was our second time here. The front desk (Christian) was very accommodating in giving us the appropriate room for myself, husband and our two kids(6 and 10), despite the resort being at full capacity. One of the things that brought us back to the resort where the location and the food. On a positive note, the breakfast was outstanding every single morning, always having a fresh variety of all sorts of berries! ... Which is very rare for an all-inclusive Buffet. However, the dinner buffets we're definitely a step down since our previous visit in November 2017. They were lacking quality as well as variety for dinner. When we were there in November, everyday they had fresh whole roasted chicken and salmon or some other type of fresh seafood or meat which were excellent. When we were just there in February we never saw some of these items once. The buffet Meats just seemed lower grade covered in some type of very heavy sauce that was not very appealing. This was the same problem for lunch time at La Bamba and the main buffet which seemed to have significantly declined in quality of food that is presented during lunch. The service at all of the restaurants was always excellent! In the morning at Casa Bella Cecilia and Liliana were so kind and attentive. The kids club staff (Adriana, Ricardo, Leo, and Estefanie) were so kind and attentive with our kids. They did beautiful crafts and earned prizes and they had a reward system for every time they went to the kids club and participated in the activities. This is one of the main reasons we will be returning! The hotel's night manager named Christina was so warm and welcoming to see us again made an effort and always made an effort to ask us every evening how everything was going and offered to help us if we need anything. All-in-all, it suited all our needs and we are glad to say that we just booked our trip to return at the end of July into August!!!! See you soon Marival amd friends!!!

The rooms are good. Nothing real fancy, basic and comfortable. They are clean and have everything you need to enjoy your vacation. The second bathroom shower seems to be an issue as the water sprays out onto the floor of the rest of the bathroom. We just used to the shower of the master. The beach is beautiful with gold glittery sand and water. Waves are awesome for everyone to enjoy. The food is REALLY good! We were with the platinum group and we couldn't rave enough about Josephina. She was amazing and always kept out large family group happy and smiling. She was so helpful and friendly. SHE made our experience here TOP NOTCH!!!! The pools were clean and there was never any problem finding chairs at the pool nor the beach.

Wow, this place is amazing the staff, waiters everyone friendly always say hello, good morning,, very beautiful place, always being well maintained. Plenty of area at the pools, several and Beach area, The food OMG was amazing, plenty to choose from and the reserved restaurants are outstanding in taste and Exceptional in service, Guilermo at La Bamba was very personal and attentive in giving us special attention and the same must be said for Jose at Almalfi,, wow you guys really impressed us . We could go on about everything else but you must be there to truly see for yourselves. This was our second year there and we will definitely be back! Thank You Marival.