Secrets Vallarta Bay Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6977 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Morgan wedding 10-30-20

    Reviewed by Already5() on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Well where to begin ? Arrival at Now amber was incredible!! Beautiful resort right on the beach. We arrive at the preferred club building and were met by Alma and Jorge. These two ended up being a huge part of our successful vacation. If there was anything we needed, Alma would always say (pinky swear). We had the best vacation ever. Quick review of resort- Gorgeous, clean and spacious rooms, food was always delicious, clean but rocky beach and beautiful pools etc etc. Yes we are planning to go back to this beautiful resort and visit alma and Jorge to say hello. Thanks for everything, Craig and Bunni

    Views for days

    Reviewed by AP946(Dallas, Texas) on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If the views don’t make you want to book right away the service you’ll get should. Some of the best service you’ll get at any Secrets resort. My husband and I stayed 5 nights in an oceanfront suite in the preferred side. It was marvelous. Well worth the cost to upgrade. Spectacular view and close enough to hear the nightly music but far enough away it becomes background bliss. One of the main reasons to book preferred is the stellar one-on-one service you get from Jose Becerra and Naomi Cruz: Dinner reservations, recommendations, changes to mini-bar, and a smiling face that knows you and cares. You become part of the resort family not just a room number. Jose booked us in the private wine cellars where we did the 6 course meal all for a bottle of wine cost. You can’t get that anywhere. He also gave us the real truth on “whale watching” when a beach vendor tried to get us to go early in the season. If you are hanging up the pool snag a chair near the wall and let Hugo help you stay refreshed. Of course every Secrets pool should come with a Noeh Ramirez his PIC Elizabeth Baez. A pool concierge....I never knew hotels needed one till now. All secrets should have them. Another friendly face to help everyone who engages. Noeh was excellent in setting up a private dinner for us at Oceana. And he lit up the pool when he walked up and brought a friendly smile and excellent demeanor. The beach is not without problems. Bring your water shoes and the rocks won’t be more than a pebble of problems. Or enjoy the rocks to get that foot massage. The water temp was great and it’s deep enough to swim close to shore for those who might be timid getting out too far. Also be sure to say hi to Connor and his handler Osan. His watchful eye keeps your foot on your plate away from grackles. Looking fwd to coming back.

    Beautiful Sunsets and resort!!

    Reviewed by 559monaw(Montgomery, Texas) on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband & I spent 11 days at Secrets Vallarta Bay and loved every minute. I am a travel agent and wanted to see the protocals being put in place for Covid before sending my clients. . Could not have been more reassured they are doing everything possible to keep us & my clients safe. Masks/cleaning/temperatures taken/social distancing in restaurants. The sunsets are the most beautiful I have seen. Watched every evening. So many employees made our trip special. Oscar Garcia Roaming Concierge greeted us almost daily. Joycelyn waitress in Oceania was a jewel! Alejandra hostess in the Market Cafe always had a welcome and smile to start our day. Pool waiters Hugo, Miguel, Oscar kept our drinks flowing. People do not be afraid to travel!! Life is short .... #travelagain!!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    An absolutely wonderful experience

    Reviewed by rebeccar608() on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I spent two weeks at Secrets and overall had a marvellous time. The highlight was truly the staff. Alejandra the hostess at the buffet was always so kind and welcoming, remembering our favourite place to sit, names and room number. Our server Omar by the pool always greeted us with a huge hello and appeared with our favourite order before we could even ask. Jamie the water sports director and sailing captain was equally as warm and was so enjoyable to visit with out on the water as we sailed. Alba and Saira our servers in the main lobby were also amazing at giving us a very warm welcome and bringing us our favourite drinks. Our rooms were kept incredibly clean daily, the food was wonderful with a huge variety at the buffet and a wonderful selection of À la cart restaurants. The breakfast chefs at the buffet were amazing at remembering our orders and getting them started for us as soon as they saw us walk in. We loved the Cuban band over at Now Amber, the saxophone player, and the guitarist. Overall we could not have asked for a better time. We thoroughly enjoyed the included water sports and morning yoga. The rooms are beautiful and the staff make you feel valued and appreciated and offer wonderful service. The one major downside was the pushing of timeshares, and upselling special VIP dinners. The other addition we would have enjoyed would be a quieter area in the evenings to visit and play cards away from the loud bands. Overall we did have a wonderful time and experience.

    Thanksgiving in Puerto Vallarta

    Reviewed by matthewpF5222MS(Kaysville ) on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent the holiday at Secrets in Puerto Vallarta and we could not have been more satisfied with our stay. The grounds are lovely and our view was amazing, but I am writing this to ensure Jose Becerra and Naomi Cruz are recognized for exemplary service they provided us during our stay. Whether it was procuring reservations at a restaurant, checking in daily to see how we were doing, or making room service orders for us, no task was too cumbersome or minuscule for this pair. And because of all they did, great memories were created that will last a lifetime. If you are planning on traveling here please make sure you ask for these two individuals. Thank you Secrets, and thank you Jose and Naomi.