Occidental Caribe

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 12544 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Terrible service... Robbed...inside job... And terrible service!!

    Reviewed by AverageJoe8263828() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Terrible!! Don't go!!! We had the worst service. Rooms dirty. No towels. No soap or toiletries. Have a 7 month old baby and realized that our bed sheets were full of sand and dirty and had to have our bed sheets changed at midnight. If you don't speak Spanish... Don't go. I do but no one in my group did. They robbed my mother in law of 1,100 dollars. I am so upset I will never go back. Dominican hospitality and service was pathetic. I am Latino and embarrassed to have had my family visit. Sorry if I made spelling errors... I am typing this as we wait to go w the police to fill out the stolen money report. They can't do the report here(hotel) they have to drive us.... UPDATE! They were supposed to send a representative from the hotel w us to the police station,turns out the head of security played dumb and pretended not to know what the procedure was, then when the police insisted on representative from the hotel being present they sent the head of security that played dumb and pretended that he was confused and thought that we didn't need someone from the hotel staff. It turns out that the head of security bought the staff time enough to get their story straight which bought them enough time to spend 2,000 dollars on my father in law's credit card which we did not catch until we got back. Here's the kicker! His wallet mysteriously reappeared in his safe before we left the hotel!!! The lady at the front desk slipped and said "did you find your wallet this morning?"

    Two days was perfect

    Reviewed by James V(Las Vegas, Nevada) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I got one heck of a deal on the Occidental Caribe so I couldn't turn it down. I was at another Barcelo property in Punta Cana and I wanted to try something new and with the offer I got I couldn't turn it down. It's pretty much a typical Barcelo property which means it's large, all inclusive and you pretty much know what you will get. I always opt for the top room and premium level which is a life saver in my opinion. I had the presidential suite for a very attractive price. It was huge and multi-roomed in the best location. The premium lounge is right below on the next floor. Anything I needed I went to the premium lounge. In fact I had my breakfast there instead of the buffet as it was quiet and I wasn't looking for a big meal and just so much more cozy and private. I wasn't overwhelmed with the food in any of the restaurants. I think the best meal was the pizza which is upstairs in the poolside open air thatched roof building. The first evening we had the Italian restaurant and it was certainly adequate but I went over to the buffet to check it out and had some dessert there. Seemed terribly gluttony but I wanted to see the food and presentation. Lots and lots of food but the quality was dubious. I have had much better food in the other Barcelo resorts. The bar service was very good and for the most part the drinks were on par with most every other resort of this caliber. The overall resort is on a gorgeous beach and a very long and well populated with lounge chairs and such. The location is ideal with the beautiful white sand beach and clear water. The resort has all sorts of things going on and even a trapeze if you are daring. The fitness room is actually quite well appointed with about everything you might wish for in a gym. It was crowded at times and a little musty but for a fitness guy, first class. Lots of swimming pools and it's a very family friendly resort. As I said, my room was amazing and the price overall was well worth the money spent. The general condition of the resort is in good shape but it's a bit of an older place that has been around a long time and it shows. The grounds are in very good shape and as I said a very beautiful setting in that location. For the money and value, it's excellent. If you are looking for a top/high end resort, no this isn't the place for you. Still, the sun is the same and the beach and water all there so on a budget, yes a great place. Not on a budget but just don't want to spend a fortune this is the place. If you are looking for top shelf everything, I would suggest somewhere else. A special call out to Maria and Yanitza in the premium lounge as they made my trip so much nicer with their can do attitude and constant smiles.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-3

    Fall Break Get Away

    Reviewed by EWtravel2019() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I wanted to go some place fun and warm and I defiantly go that with this hotel. This was my first time going to the DR and this was a great starter hotel for my first trip. It has lots of places to eat the pools were great, the water was clear and the service was good. The food was great some days and average on others, but always fresh. The restaurants I went to were mostly good. the Italian restaurant was average, but the French and Japanese were great with great service. They atmosphere was fun every evening with music and events for every age. Over all I would highly recommend this place to anyone wanting a high mid-level all inclusive location!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Husband birthday ????????

    Reviewed by Ana M() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Has been one of my best experiences in punta cana , very safe , I have to say that the hotel crew is amazing , Byron our guy was awesome Alexander the bartender amazing Jose Luis excellent .... was wonderful experience... See you next year.....

    From the outside it looks great but the reality is another thing

    Reviewed by socbello(United States) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Our 3 year old girl was rollover by a bellboy with a luggage cart while we were waiting to check in despite my wife telling him to be careful because there were a kid close to her. We had to expend the whole afternoon in the doctor office in the hotel then in a nearby hospital in order to take her an x rays on her left knee. Thanks god everything was ok with her just some bruises and the big scare we had. At least the hotel took care of everything. The family room we were assigned was not comfortable. The air conditioning were not working fine and the bathroom didn't have shampoo and hair conditioner. The beds were old and had deformations, we were not able to rest at all. The a la carte restaurants were all full and the buffet food was regular, nothing special. The only good thing was the kids pool our little girl enjoyed the little time we were able to spend there since we lost a whole afternoon the day before. It was not a good stay overall.

    Individual ratings:

    Location

    Location-3

    Service

    Service-2