Impressive Premium Resort and Spa Punta Cana

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 597 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Quick January Getaway 2019

    Reviewed by ontarioquest(Sarnia, Canada) on Feb 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice resort . We had the pool premium service which was quiet however first time we ever had clean towels put on our chairs for us nice touch. Met some great people Andrea and Tom that we hung with daily. Our ocean view room Bungalow #12 wow got spoiled, great tub, bed and steps to the surf what more do you need . Great cleaning service in our room and good wine service with the food ala carts are okay but not my thing,We enjoyed the entertainment nightly . The new casino looked like fun also was opening on our last day.The beach was very poor and smelled. NOTE This was great resort for pool people. We walked to the market near buy and saved a pile of $ on gifts, felt very safe on our walk to town in the Dominican Republic Jan 13 20 2019 sorry for the late posting.

    dont pay for the up grade

    Reviewed by lilliani2018() on Feb 14, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    we paid for the up grade and have had to fight for them to do what was prommissed after three daysof no good tquilla i had to tell them eather get me good tequilla or give me back my money to get some 100% blue agava tequilla

    With some management and attention to detail this could be a fantastic resort

    Reviewed by mark-debs-2012(London, United Kingdom) on Feb 14, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    So we have based this on our experience based on what we paid.....this resort has all the ingredients to be a truly wonderful place...... Premium rooms right on the beach, good size, clean, leaking shower but that’s due to bad installation so cannot be easily corrected. Spending 10 minutes each day mopping up did not spoil our holiday just inconvenient 8/10 Air conditioning has a mind of its own 5/10 Beach, amazing blue flag beach 10/10 Security staff, amazing at keeping the beach traders near the shoreline and in general throughout the resort. 10/10 Premium beach area, not enough sun beds, not policed by staff so anyone used, if you pay for a so called exclusive area you expect to be able to use it, you need to reserve a space by 0700 if you want the better sun beds 5/10 Premium lobby and lounge, great idea and welcomed. However, from a premium lounge you would expect consistency with regards service and offerings ; Example; a bottle of Bacardi would appear (hardly a top rum but at least a brand) and obviously with quite a number of people drinking would last a couple of hours, when empty there was no replacement available, this is the only premium resort that buys bottles in singles? Sorry but this smacks of cost saving as the cheaper non premium rums were in plentiful supply. Food in this area and other premium ares was actually quite good. 5/10 Check in and general service, very hit and miss dependent on which member of staff but in general ok ..... however a number of couples we met had gave it the name of premium pick up lounge..... whilst eating and a few drinks after , we witnessed a male member of staff check in a couple with a teenage boy which entailed around ten minutes and the check in pack was handed over without explanation..... the next check in was slightly different .... two ladies were brought through to the dining area and provided with a nice welcome drink and the whole contents of the envelope was explained in detail for around 45 minutes and finished with hugs and promises of amazing service for the duration of their stay......unfortunately not an isolated incident. 5/10 So as part of our holiday (which we paid for) a couples massage was included, nothing in the welcome pack, after 2 days we enquired about our voucher and were told to come back tomorrow, this went on for 6 days until a member of staff saddened by our plight booked directly with the spa (or so we thought). On arrival at 0900 am at the spa we were refused due to no voucher......10 days in no massage, sorry but the spa is clearly a separate financial set up, by fobbing us off although paid for within the holiday cost do the hotel then keep the cost and hope we leave ???? 0/10 Overall resort, kept clean and nicely presented and the setting is great for a large resort 10/10 Staff , very short staffed general, there also seems a lack of management and communication which lead to increased waits in the general buffet , we could find a table, collect a meal from the buffet , eat at our own pace and still not be offered a drink.....apart from breakfast when a much better service was provided. 7/10 Food , hey it’s generally a buffet experience (outside of the precooked restaurants) so timing is key and you may have to wait for fresh supplies, generally no complaints here . Plentiful. 7/10 Burgers in the grill at lunchtime very good 10/10 In short if you want 5 star then you pay 5 star prices, this resort is good but could be so much better with more staff and crucially management. Personally a good holiday at a reasonable price. Sadly we would not return as for £200-300 more per person, five star service and resorts are available.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-2

    Holiday

    Reviewed by Philippe_N_75017() on Feb 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very good location, large room with a stunning view, good food as well. Ask Julia at the reception, she will set up you the best activities and restaurant around the place ??! We recommand the hôtel !

    Holidays with my fiancé

    Reviewed by P8637DFsarahm() on Feb 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    WE really enjoyed our stay in the hôtel. Especially Julia Roberto in the premium lobby was very Nice and helpful and very dynamic during our stay. Thank you very much Julia and hope to see you soon !!! Sarah