Zoëtry Agua Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5329 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Home away from Home

    Reviewed by massinova() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I just got home from our trip to paradise! We couldn't have had a better time. Everyone that you meet on the property is incredibly nice and professional. As soon as we arrived, we were greeted with a refreshing drink and a cool towel and the check-in process was seamless. I want to say that Alejandro was incredible and was our concierge during our stay and really was fantastic the whole time. We didn't require much as we just wanted to relax by the beach and 'soak' it in, but he really went above and beyond to make our stay extra special. We were fortunate to have Maria as our housekeeper and she was phenomenal, with different flowers arranged on our bed every day with the utmost detail and care. This resort is not for the wild parties and spring break crowd, it is very much all about relaxation. The restaurants all had something different to offer and we were never lacking for options. Whether your talking about the beach, the food, or the service, it is all absolutely top notch! We WILL be back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Honeymoon stay at a wonderful resort

    Reviewed by atroya12() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were coming from staying one week at stressful New York and chose Zoetry as a place to relax for one week before going back to the real world in Europe. We could have not chose a better place. Wonderful food at the gourmet restaurants, wonderful drinks from the bar and what was better wonderful 24h service from our concierge Ramon who was extremely caring with us. We would also like to stress the amazing service from waiters like Felix or Juan who were highly professional and kind at the same time. We would come back if we had the oportunity. Elegimos Zoetry como el ultimo destino de nuestra luna de miel para relajarnos despues de New York. Zoetry fue un lugar espectacular en el que conseguimos lo que buscabamos, una comida y bebida de alta calidad y un servicio excepcional de nuestro mayordomo Ramon que estuvo muy atento 24h a todo lo que necesitabamos y de todo el equipo en especial Felix y Juan que fueron extremadamente profesionales y amables. Ramon fue tan atento que tuvimos la oportunidar de comer un sancocho dominicano en el restaurante! Buenisimo.

    Peace

    Reviewed by dyf2013(Washington DC, District of Columbia) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a hard review for me to write because I have mixed feelings. Would I return? Yes but I would have to send stipulations to the hotel before check-in. This is probably my 5th stay at an AmResorts property but my 1st at Zoetry. The concept for this hotel is what attracted me and as a solo female traveler I decided to book. The grounds are absolutely beautiful and I love the aesthetic they are going for but there were absolutely too many bugs, pack strong bug spray. I had a 2nd floor ocean view junior suite with the cane thatched room. I woke up in the middle of the night to find ants in the bed. The front desk immediately sent housekeeping and they replaced all of the bedding but unfortunately woke the next morning to find the ants back. They explained that the ants probably came in after it rained. Okay cool, they moved me to a 1st floor ocean front suite with a standard drywall ceiling. Only for the room to have these really tiny almost translucent bugs crawling over the desk and night stands. Quite sure they were other places but since this furniture was black they were more visible. It was my last night and I didn't feel like switching rooms again, so I sucked it up. Needless to say, I sprayed myself in bug spray before going to bed and made the best of it. The food was decent but breakfast was my least favorite. Other AmResort properties have decent breakfast buffets, including Dreams that's 10 min down the road. If it isn't broke why fix it. My last "con" would be the lack of evening property lighting. I don't even know if I would've noticed if I wasn't traveling alone, but I often used my cellphone flashlight to walk the paths. Did I feel unsafe, not at all, was I hyper aware of my surroundings, absolutely. Okay what I absolutely loved. The serenity this property embodies. If you're looking to unwind, this is where you need to be. They don't want you to lift a finger. The staff are AMAZING! Thank you Will for all of your handwork. The restaurant team were attentive and super accommodating. Doris and Nairobi made my spa experiences fantastic. I had reflexology on the beach and a chocolate body scrub before enjoying the spa amenities for hours one afternoon/evening. I returned for my facial and deep tissue massage and was lulled to sleep. I frequent the spa and NO ONE has ever put me to sleep. I truly enjoyed my sunset horseback ride on the beach and the beach view was perfect. I cannot think of a better place for me to shake off the stress that 2019 threw my way. All in all, would I recommend this property, absolutely. I think it was just a fluke that I had the issues I did and the staff snapped into action to resolve everything. I would just return and request a 1st floor junior suite with swim out and ask that my room be sprayed upon arrival.

    Peaceful and beautiful

    Reviewed by Chris H(Dallas, United States) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Zoetry Aqua has meticulously maintained beautiful grounds, great concierge services, quality food, and a nice stretch of clean private beach. Great place for a peaceful vacation. Excursions are a distance, but all good at the resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    A perfect slice of paradise!

    Reviewed by kristinmiller0724(Sycamore, Illinois) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at the Zoetry can be summed up in one word: Amazing. From the food/drinks to the staff to the location, to the view from our room; we give Zoetry the highest marks. Thank you for making our 15th Anniversary Trip a fantastic experience.