Overview
The BlueBay Grand Esmeralda, conveniently located a short distance north of Playa del Carmen, is a resort surrounded by lush jungle, mangrove swamps and outstanding views of the sea. Enjoy all of the facilities that this property has to offer including their full spa, three swimming pools, private beach and fitness centre.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
980
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
Amenities
Restaurant
Restaurant
Lounge
Exterior
Exterior
Kids Club
Fitness centre
Spa
Pool
Pool
Pool
Location
Reviews
Amazing service
Adventure15380247717 on Apr 19, 2024
Excellent service the food is amazing, Luis Santos . The best service thanks. Res taurant Frances amazing people. ?? Thanks.
Would Not Go Back Here
Kris C on Apr 19, 2024
I will start by saying I'm not the type to ever write a (complaint) review like this but I want others to be aware before they travel to this particular resort. My boyfriend and I went here for a week (Apr.5-12, 2024), and unfortunately for us, who prefer to sleep at night, this was apparently also Spain's spring break and tons of 20(ish)-year-olds were at our resort partying all night long, not caring about being at all quiet for anyone attempting sleep. Now, this of course was not the resort's fault, however, when we tried calling the front desk to complain (with the room phone that had buttons missing from it, and no phone # showing for the front desk, etc.), we dialed 0 several times with no answer. This was at midnight. We finally had to get out of bed, head for the 5 minute walk to the lobby, only to have a younger front desk worker tell us that the only option if for us to switch rooms. So, pack up all of our stuff at midnight and move...with no guarantee that a different building wouldn't have partying young adults in it of course. He was very dismissive at sending security to the partyer's doors to get them to quiet down. After we got overly frustrated with his lack of wanting to help us, he finally went on the radio to ask security to go to our building. Once that happened, our building got quieter and we were finally able to sleep that night. The front desk guy also refused to give us the front desk number to call when we needed to call to make a noise complaint. He said he wasn't allowed to give it out. We made a complaint the next morning with the concierge, who was much more helpful. He gave us not one, but two, phone numbers to call if we had any problems with noise (which we did end up needing to use the next night). Some other things with this resort were the chairs around our pool area. Several were falling apart, so it was a bit nerve-wracking sitting on them because you never knew if you were going to fall through them. The housekeeping sometimes didn't come until late afternoon...one day it wasn't until 5:45 PM when we were trying to get ready to go for dinner. The food was just okay (and we aren't picky eaters). And if you are going for the beach, do not go to this resort! The beach is not in good shape (black stuff everywhere) and the water there is not the nice clear kind you would expect. No one really went in the water there. A couple things that might not matter to some, but just what we prefer...there is no lobby bar area or swim-up bar in the pools. There is a bar called the Black and White bar but we didn't love it. It reminded me of a high school cafeteria. And there is a pool bar, but just not the swim-up kind. There are a few good things I will say about this resort. The servers at the buffets and a la carte restaurants were fantastic! They really worked hard and were always friendly. The concierges were also always very helpful and nice. Our room was good. Aside from our very broken phone, everything else worked and we had a great shower/bathroom. I think I covered everything here. We won't be returning to this resort.
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