Barceló Maya Grand Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 12187 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent for families, Premium Level

    Reviewed by mstravelrx(North Houston, Texas) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I really enjoyed my short stay at Barcelo Maya Grand Resort property! I stayed in a Premium Level room at Barcelo Maya Beach section. The room very spacious with easy access to the pool and beach, and almost every area of the resort. Enjoyed the welcome fresh fruit amenity. I didn’t get to use the outdoor jacuzzi on the balcony, but it was nice and the balcony was a good size overlooking the pools and the beach just beyond the pool area! A family of 4 or more could hang out on the balcony :-). I also like the compartmented bathroom style and double vanities. Even with the compartmented bathroom, the bathroom space is a little tight, but aesthetically pleasing. There are two “day beds” in the room. These are NOT pull-out sofas, when you remove the pillows, they’re like a twin size day bed. Absolutely love the transportation double decker bus! No golf carts here, a nice red double decker bust was take you to the lobbies of the 5, soon to be 6 properties within the resort area ???? The restaurants were ok, not great but not horrible, just average. I think the Japanese hibachi (Tokyo) restaurant is the best! Didn’t get a chance to try El Fuente or the Italian restaurant, maybe next time. The adventure park is awesome and a great value, even though it’s an extra expense (not part of all-inclusive). There’s a wide range of activities and a multi-day Pass is the way to go with older children so they can experience the adrenaline thrills multiple times ??. Loved the adventure park activities and staff! From Go Carts and ATVs (certification required for ATV use), zip lining, bungee swing, ropes course, hanging coaster and more...It’s definitely a thrill and great space to create amazing family memories!!! Thanks Carlos and Lalo (I know it’s spelled wrong). Visited the gift shop at the Beach section and they had everything I needed. Of curse resort prices are inflated, but its available if needed. Evelin and Paty were very friendly and assisted me with finding the items I needed, quick check out. No CASH!! Only credit and room charges allowed, careful.... Pleasant experience! The USpa is beautiful and spacious. Having access to the hydrotherapy area is well worth it! I would go daily...I had an aroma therapy massage and it was lovely. I highly recommend the resort for families, either Maya Beach or Maya Palace in Premium Level room ??. Although, the entire property is beautiful, I’m just a resort snob??. One thing for sure is nobody in the family will be bored!!

    Barcelo Maya Beach

    Reviewed by brittney w() on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    AMAZING RESORT!! Next time I will stay at the Palace it was beautiful. The staff keep the resort grounds nice and clean. Club Jaguar was very nice. Resort felt like we were in a jungle paradise. Beautiful pools and amazing beach area

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Great Intertainment

    Reviewed by worldtraveller930(dartmouth) on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great they upgraded us to a suite we did not ask for this the people service intertainment nightly shows were great we have stayed at this resort three times I would highly recommend it you can do many different excusions the beach was beautiful

    Terrible Administration

    Reviewed by javikoxc(Miami, Florida) on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We were traveling with a big group of friends that we all came from different parts and made different check in at the hotel. My group of friends were sent to Barcelo PALACE and they made us stay at the Maya beach. The distance was pretty long and we couldn’t stay at palace or visit its amenities. If you don’t book straight from hotel website they don’t care about you. They told us since we booked with another agency we were out of luck. To try and come the next day to see if they were able to make the change. They never really did anything to make it up for the completely change of rooms for everyone. The room at Maya beach was old, the bathroom sink and tub would get clogged, we had to go down the next day and ask them to fix it. We wanted to make reservations with my other group of friends for two different restaurants and we couldn’t. The guest services people never knew how the other reservations were made and they couldn’t put us in the same table. Seems like every time we wanted to do something with the hotel they couldn’t figure it out. Very frustrating. Buffet restaurant and bars were nice. The service people were really friendly, would always take care of you. The hotel is nice, has nice amenities and plenty of stuff to do. Its a little far from Cancun and Tulum but it was expected. Great if you are just staying there all your days. If not you will have to make long drives to places or get in a bus. If you are planning on just staying at the hotel then thats the place to go. If you plan on going to others places, rent a car or hire transportation. It will be a really long drive to most tourist places. Stay closer to Cancún or Tulum if you are planing on going to those places.

    Surf Ride

    Reviewed by nobleel() on Oct 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Adrian Nestor: I loved it, the surf is incredible. It is really hard but it really worth it. I had lot of fun. Thanks Adrian, for being so nice, Nestor to help me with the welcoming I'm sure I'm gonna come back, I reccomend this at all.