Catalonia Royal Tulum

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9514 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great family fun

    Reviewed by Karmelitta911() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Traveled with my nephew & wife along with her siblings. We had a great stay, lots of fun. Met lots of nice people & 90% of the employees were excellent. Our room was very nice, clean & comfy - although we didn't spend a lot of time in it as we were busy enjoying all the other amenities.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great hotel, great people

    Reviewed by dutchgwendolyn(Utrecht, The Netherlands) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Even with some rain and thunderstorms I liked my stay very much. The employees were helpful and very friendly. I loved the animals that were all over the resort. Next time I will stay longer because even 2 weeks were too short.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Quiet and relaxing vacation

    Reviewed by Huck2014(Parma, Michigan) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Smaller resort than what I usually go to but was a good size for a quiet relaxing vacation. Food was of good quality. We ate at the Grill, Mexican and Italian theme restaurants and liked them in that order. In our room there was a trip hazard about 4 inches high at the patio door and fell once onto the balcony. Drinks were good but only couple places to get them outside the theme restaurants. Liked the wildlife and natural setting.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Mr Stevens

    Reviewed by S259XGdans(London, United Kingdom) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    negatives: 1. on 2 occasions it took over 90 minutes for room service to arrive (I complained) 2. younger guests (generally American) played loud music by the pool positives: 1. very clean and tidy 2. room always cleaned to a high standard

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    We always come back to our second home at CRT!

    Reviewed by Mingez2() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We've been coming to this location for more than 10 years now. We just love Xpu Ha Bay! We enjoy being able to swim right out to the reef and see amazing fish and coral. The snorkeling is great. We can't say enough about the staff. They are all so kind and remember us from year to year. Carlos and Alejandro are the best wait staff you can possibly get. Quetzabel and Catalina are attentive and kind hostesses, as always. We have never had staff a member who we ever had a less than positive experience with. The only complaint we had this time around was the buffet at dinner. More than one night, there seemed to be so many empty dishes and we waited quite some time (more than 10 minutes) for them to refill the dishes. We have NEVER had this issue before in all our years going. There also seemed to be a lot of dishes repeated from the lunch buffet which is uncommon. The grill area back by the bread was unmanned several nights and we tend to find a lot of good dishes back there. We've never known it to be unmanned before. I don't know if they were just short staffed at the evening buffet or what, but we have never noticed these issues before. All the restaurants were good, as usual. We especially enjoy the Mexican and Steakhouse. All in all, a great stay as always. We will be back next year!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5