Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18142 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Perfect Honeymoon

    Reviewed by kellymurray1012(White Plains, New York) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first visit to an all inclusive resort and it did not disappoint! After a short trip from the airport, we were greeted with cool towels and led to our rooms. The resort itself is beautiful and very clean. Every single staff member is so helpful and friendly. The room service wasn't the best, but we really enjoyed all of the restaurants and it was so nice to have such a wide variety of food. We were there on our honeymoon so we were given breakfast in bed as well as a romantic dinner at our choice of restaurant (we picked Tres Isabelle) We went to the coffee bar multiple times a day to get delicious espresso and the women working there were great. Christian was always there with a smiling face to share with us the activities and special shows that were going on throughout the day and night. The spa was one of the highlights of our trip, I've never gotten a massage before and I've been spoiled by this one, its definitely a must! We had a great experience and would highly recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing first visit to an all-inclusive resort

    Reviewed by Kmgoodyear(Charlotte, North Carolina) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visited with 10 other women to celebrate a friend's 50th birthday. It was my first time at an all-inclusive resort and it was a FABULOUS experience! Attentive and friendly service from everyone, especially Rosalba, Ernesto, Fernando, Francisco, Secundino and Daniel. I had the most relaxing and enjoyable spa experience ever (the braids are a nice touch and you DO NOT want to miss the aqua wellness experience). The pool was gorgeous with comfy chairs and beds, and there were giggles aplenty every time the bartender let out one of his adorably infectious laughs. I wouldn't describe the food as excellent, but I didn't expect it from an all-inclusive. It was definitely good and there were plenty of options and most of the the drinks were excellent. It's definitely worth spending the extra money for the club/excellence level. I had no idea what a luxurious treat it was for someone to come and clean my sunglasses at the pool and beach.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    If you like enthusiastic, friendly service...choose Excellence Riviera Cancun

    Reviewed by katymccall() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Food was surprisingly tasty for an all inclusive. Very comfortable, easy to navigate, very little waiting for anything. Loved USA Transfers for getting to the resort - reasonable, clean, and professional.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great quality food, drink and service with problematic beach.

    Reviewed by jen0chs(Chula Vista, California) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Excellence resorts seem to always have well trained staff that are attentive to our needs. The food in the restaurants is excellent. The poolside food menu leaves a bit to be desired. The beach at the Riviera Cancun is not the greatest. Though the resort is beautiful, Mother Nature was not so kind sa to the ocean water. Seaweed appears to have ruined the ocean water. Rather than the water being aqua blue and clear it is a brownish green color and it is not clear at all. The sand is the same powdery soft white sand. The water is very uninviting.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Best. Spa. Ever.

    Reviewed by Sarah B(Washington DC, District of Columbia) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing stay at the Excellence Riviera Cancun. The service was excellent all around--the staff were always friendly and helpful. Pleasantly surprised at the quality of the food. The best spa experience of my life. Included with your massage is a one-hour hydrotherapy session--don't skip this. Would definitely recommend and return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5