Bahia Principe Grand Tulum

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 15132 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Awesome resort

    Reviewed by carolinebH1700KQ() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got back from a week at the Bahia Principe Tulum resort. I have no complaints, I read some reviews here before I left and I totally disagree with some things people complained about! The staff were amazing, such wonderful people. Everyone was friendly and helpful. There was no seaweed issue, yes there's seaweed but they clean up the beach every day so you never have to see it and there is no smell. The pools are not heated, but the sun warms the water and its refreshing. Book your a la carte restaurants right away, they fill up fast. The buffet had so many options and I enjoyed the food that was served. The rooms were clean and well maintained. I had no problem with damp clothes drying in the room. The grounds are very nice. Loved the shuttle service to get around. The restaurant staff were awesome. The Coba had a nice outdoor patio area with live music and entertainment so we enjoyed visiting that resort as well. The drinks were great and there were lots of activities around the swim up bar pool, music, zumba, aquasize, Spanish lessons, fun games. There is something for everyone, Tulum is a bit more quiet at night at the lobby bar and Coba is a bit more lively. I wish we had more time to do more, there was so much to do and not enough time. One thing I would like to see is the abolishment of the swim with dolphins as I personally do not agree with that practice. Thank you for a wonderful time I would return to this resort again definitely! Caroline

    Great Vacation!

    Reviewed by dmock66(Des Moines, Iowa) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Overall a great resort! The food was good. The staff was attentive and always friendly. The resort was well maintained. The beach was spacious and clean - but be mindful that it's shared space between the Tulum and Coba sections of the Grand Bahia - so get there early to find chairs (under an umbrella). They serve only Dos Equis beer - which is my favorite, but may not be yours. Words of advice: - book your a la carte dinners the day you arrive as the restaurants fill up quickly - if you book the least expensive rooms be aware that they may look out over the back of maintenance buildings and be dark/musty. We had that experience initially but called the front desk - they moved us to a much nicer (albeit in the same category) room, but it took 2 days as it wasn't immediately available (THANK YOU to the Grand Bahia staff for doing that!!!) Bottom line - a GREAT vacation and we'd absolutely come back (although stay in the Akumel side of the resort as it's adult only)

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    All inclusive with lots to do

    Reviewed by Faye B(Newmarket, Ontario, Canada) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were very happy with the food, especially at Don Pablo Restaurant. The buffet was great for a buffet. The service was always excellent. Staff were very accommodating and willing to take care of your needs, from shuttling you around the resorts to the excellent entertainment and activity director. All was good. The pools are clean, the rooms were well cleaned and the grounds immaculate. I would go back.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing all inclusive resort

    Reviewed by Tastravels(Winchester, United Kingdom) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Highly recommend this amazing all inclusive resort, rooms arranged in separate 3 storey blocks, set along a tropical white sandy beach in lush well kept gardens with coconut trees. You can also use the trolley carts to whisk you around the resort or to the neighbouring Coba resort which you can also use for free. Highlights for me were: Beach - soft white sand, plenty of sun loungers with shades and lots of tropical fish in sea, large shoals being fished by Pelicans, and saw a sting ray one afternoon. Recommend bring your own snorkel, although you can hire from hotel for free. Lots of pools to choose from if you prefer. Food - you can book a la carte restaurants (3 p/w on our booking), either at Tulum or neighbouring Coba, but peak times get booked early so book early in your hols. My favourite by far was the steak at ‘Mashua’, Japanese/ Peruvian fusion. Menu mostly seafood but steak was amazing, chargrilled taste and perfectly cooked. Mexican restaurant ‘Cozumel’ with tasty buffet starter and order mains from menu. Found the main buffet food great for breakfast and dinner, plenty of choice. Beach bar for lunch was good, but smaller selection which was mainly the same everyday. Staff - friendly top quality service, with good sense of humour. Francisco made the Brazilian Tortuga meat restaurant a fun night. Entertainment staff all excellent too, enjoyed Pétanque with Julio who remembered everyone’s names and joined in the bantering. Entertainment - plenty of free activities if that’s your thing; tried tennis, bike tour round complex, pétanque, horseshoes, Spanish lessons, chess and pool games. Red flag every day of our 2 week stay meant no water sports, but with so much else to try, didn’t mind. Location - hotel set back from main road running from Playa del Carmen (35 mins), Tulum (20 mins) and Cancun (1 hr 30). We found it really easy to use the local cheap public transport, just go to the main road and the collectivo (shared minibus) will flash their lights if they have room and you can hail them. Was 35 pesos (£1.40) to Tulum, ask them where you want to go and pay when you get off. Also used local bus, which stop when you hail them and pay when you get on. For Tulum ruins, or Gran Cenote (swim with turtles) get collectivo to Tulum and short taxi ride (100 pesos, £4) to ruins or Cenote. If you want to visit other things, plenty of choice of day trips with hotel pick up. Animals - lots of tame local wildlife roaming around hotel grounds, loved the cute Coati’s (related to raccoon family), Agouti (like giant guinea pigs), Raccoons and lots of Iguana. Tips - if you’re a light sleeper take earplugs as can hear trolleys going passed (didn’t worry me). Ask for top (3rd) floor room for better views. If you want to play tennis, bring your own rackets as very limited poor quality ones supplied by hotel. Make sure you tip the staff as the basic wage in Mexico is very low. Re the different resorts I would definitely go Tulum as is set on the beach, Coba was livelier in evenings (outside bands), pool, table tennis and table football and popular with families as small water slides. Suggestions for hotel improvements: Check in: arrived late and tired and had to wait for two other sets of guests to check in, not greeted by anyone and no drinks in lobby. Welcome drink would have been nice while we waited, and maybe info re hotel. Neighbouring Coba hotel has drinks in lobby so not sure why Tulum doesn’t. Tennis: very limited poor quality rackets, many guests had to frustratingly resort to using short handled kids rackets. Fantastic courts so not sure why hotel won’t spend a few pesos to buy some new rackets as many guests don’t bring their own. Wine: list what’s available on menu, or when guests ask. Was told red or white and given Chardonnay (which don’t like) and took me a week to realise Sauvignon Blanc was available for free if you ask. A la carte - menus are not online, although the Coba TUI office has copies in a folder. Not sure why hotel don’t add online. Positives far outweigh very minor niggles. Highly recommend this fantastic resort, a very enjoyable 2 week stay.

    By far the largest all inclusive resort we have been too. This will be an easy review.

    Reviewed by Bill G(Vernon, Canada) on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Although the resort is a long ride from the airport it was definitely worth the ride. We wanted to stay close to Tulum as we had never seen the ruins there. The hotel property is very expansive. They have many shuttles to move you about the property. We were in a unit about an eight min walk from the beach. We were whisked through the check in at 9:45 pm. Our luggage was loaded and we were at the room before 10pm. The porter said that the buffet was closed but the beach restaurant was open. We stowed the luggage in the room and he took us to the beach restaurant. WELL - this is an outdoor cafe with lots of seating. Ribs, chicken fish, fries salads etc. etc. The food was great. Throughout our stay we ate there for lunch and not the main buffet. I want to make one thing clear, at no time during the stay did we have a bad interaction with any staff. Whether it was front desk, cleanup crew, bartenders or the transportation group all were polite and efficient Pro's - the buffet was huge.. there was seating for 1000 people. The food was great and the servers very professional. - the bars all had top named hard liquors - after dinner entertainment was very good. once it was over you could walk to the theater for their shows. - the rooms were very comfortable, beds new, maids great. - the pool area is also massive. this property had the best quality pool chairs that I have ever seen. There was always empty chairs around the 3 pools. It was the same with the beach - could always find empty chairs with shade. - at no time did the AC fail. We had hot water at all times. Cons - the resort is under renovations so hopefully they fix these room problems. - the lighting was very poor in the room. All the lights worked but we needed a flashlight to see into the safe and read pamphlets, day or nighttime. - there were to few outlets for charging phones , computers etc. - The safe style has been around for 30 + years. The big metal key in the locking mechanism was difficult so safely store the while at the beach or pool. The new safes where you program you own password are much better. Our key stuck in the lock and had to be replaced, done very quickly. We went to an ala carte restaurant, Cozumel, in the Bahia Coba. it is a 10 min drive from the Tulum lobby. The waiter asked us what we would like to drink. We said Hennessy Cognac , as our bars had it. He said he would check. When he came back he had 2 glasses of brandy. Neither of us liked the taste. About ten minutes later the waiter came in with a bottle of Hennessy and served us. He had sent someone to a larger bar to get a bottle for us. Unbelievable. The pork done in a strawberry and brandy sauce was also great.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5