Iberostar Tucan
Riviera Maya 4.0
Overview
The Iberostar Tucan sits on the Caribbean beach of Playacar along the Mayan Riviera and is surrounded by a natural ecosystem with abundant vegetation and diverse animal life. A great option for family vacations, where visitors can relax in perfect harmony with nature and enjoy a generous variety of activities and dining services.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
350
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- Intro scuba lessons in the pool
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden or jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden or jungle view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Smoke-free
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, or 2 double beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Preferential room location
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, or 2 double beds
- Jungle view or Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view or Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Units are individually decorated and may vary by unit
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, and 2 day beds
- Garden view or Jungle view
- No more than 4 guests in the room
- 1 king bed, and 2 day beds
- Garden view or Jungle view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Smoke-free
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Lit make-up mirror
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Terrace
- Direct access to the beach
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
- 1 king bed, and 2 double beds
- Garden or jungle view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden or jungle view
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- Guaranteed connecting rooms
- A/C
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Safe
- TV
Amenities
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Kids Club
-
Items for babies
The following items are always subject to availability and are requested at the time of booking or directly at the hotel:
• Microwave oven
• Baby bath tubs
• Baby bottle sterilizer
• Changing mats - mats with terry cloth
• Bottle washing set
• Highchairs
• Baby lights lamp
• Bath play set
• Socket protector
• Children's step stool
• Children's toilet reducer seat.
- Children ages: 2 to 12
Type | Amenities | |
---|---|---|
Tikal | Bar, Lobby bar | Open air |
El Paso | Bar, Lobby bar | Open air |
Bar La Plaza | Bar | Live music, Open air |
La Cascada | Bar, Pool bar | Open air |
El Kiosko | Bar, Beach bar | Open air |
La Mascara | Bar, Sports bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Mare Nostrum | À la carte | Mediterranean | Dinner | Dress code, Reservations required |
La Gondola | À la carte | Italian | Dinner | Dress code, Reservations required |
Bonsai | À la carte | Japanese | Dinner | Dress code, Reservations required |
La Hacienda | À la carte | Smoke house | Dinner | Dress code, Reservations required |
Uxmal | À la carte | Mexican | Dinner | Dress code, Reservations required |
Uxmal | Buffet | International | Lunch | |
Tulum | Buffet | International | Breakfast, Dinner, Lunch | |
Cozumel Buffet | Buffet | International | Breakfast, Dinner, Lunch, Snacks |
- Rooms: 350
- Floors: 3
- Suites: 38
- Built in: 1997
- Renovated in: 2015
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
- Water aerobics
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Activity pools: 1
- Adults only pools: 1
- Kids pools: 1
- Outdoor pools: 4
- Waterpark: Included
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Arts and crafts: on site ($)
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
- 24 hour front desk
- ATM available ($)
- Baggage check
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry facilities available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding facilities available ($)
- Jewelry shop available ($)
Beach
Beach
Pool Aerial
Kids Pool
Lobby
El Bonsai
Mare Nostrum
Tikal
Spa Pool
Location
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.0
-
Service 4.5
-
Value 4.5
The good, great and how to improve
N2727KHmicheled (London, Canada) on Mar 17, 2024
This is my second time at this resort and for some background I've been to 6 other resorts in Cuba and the Dominicanand Antigua. We are Canadian and a family of 4 with two teens. We love this place for its jungle feel, great food, so many animals wandering around and of course the beach. They have a family of monkeys living here that visit all over. They were on my balcony our first day here. It was magical. The beach is fantastic. Great soft sand, shallow entry, yes some seaweed but they do a great job of cleaning it up. It is the ocean. One of my only complaints is that there needs to be more beach shade. If you are not up by 7 it's unlikely you will get a palapa, during March break anyway. They say no reserving chairs but everyone does. But if you leave them for too long, 90 min, they will scoop your towels onto a nearby chair and give your palapa to someone else. We had this happen one day as we went to do archery after breakfast. So I was up at 630 to lose my palapa later. That is my only real complaint. The restaurants were all good. Only the Japanese offers a reservation. It was the best. Awesome food, great show, the best service. All others are 1st come 1st serve. We waited 30 min to eat at the Italan one night. It was worth it. Great steak. The star friends are fantastic. They all work hard to entertain the guests and get them involved. They were great with my teens. Even played rock paper scissors with my daughter to decide if she played water basketball. She lost, played and loved it. They played volleyball, did archery, pool games, swam and especially loved the foam party on the beach. Daniel was very friendly and made us feel welcome. Our best service at the buffet was from Roman he worked so hard and deserves a promotion... best service of the week. Wendy was great for morning yoga, all the bartenders work so hard and manage to stay friendly despite blender drinks all day. We loved the ice cream bar open all day by the beach and the flavored water available there too. If they could provide more shade this place would be perfect. Maybe taking space from the star prestige area and putting up more palapas or making star prestige cheaper, would let people who need shade be more well rested on their r vacation.
Great Trip !!!
MCMG82 (Belcamp, Maryland) on Mar 16, 2024
We just came back from a one week trip at Tucan. It was a great trip. The staff was extremely nice and helpful, Jessica at the Member Club, Gabi and all the staff at the star camp where so nice, the staff at the Beach were awesome specially Neycy, The boot camp classes were challenging and the girls at the spa where always smiling and made us feel comfortable. The food was pretty good, they had a good mix everyday we were there . We stay at a premium room, for my surprise we had no outlets near the beds , only one outlet available in the room, but always clean and organized . It felt to me that they were a little short staffed we could see some cups left at the same place for days . The rooms felt a little warm at times and the spa is super warm too. Be aware on the beach it is ok for kids to get in because the waives are small but as you go farther away the waves are small but a lot at the time so make sure you know how to swim it can get challenging with so many waves at the time. Overall a great experience, we spend most of the day at the beach, but I can see that some upgrades will be necessary soon. Will get back for new years and my wife’s birthday. If you are a couple or a family you can’t go wrong there is something to do for everyone one, the pool is huge, they have an adult pool, the water at the beach was amazing very little sargassum but I was told the next 90 days it gets heavier . Around 45 minutes from the airport port, 10 minutes from 5th avenue at playa del Carmen . We will be back soon, Thank you all for a great Vacation.
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