Overview
Kore Tulum Retreat & Spa Resort is the only Adult-only all-inclusive boutique hotel in Tulum. This property offers unique accomodations suited for couples and adults. Guests will enjoy ocean views, an extensive outdoor pool, gardens and sun terraces. The beach club is a 5-minute walk away.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
94
Inclusions
- Daily activities
- Round-trip airport transfers
- Beach Club: Kore Tulum Retreat & Spa Resort offers its guests free transportation from the hotel to the Beach Club and back daily.
- The Beach Club has a restaurant open from 10:00 am to 5:00 pm; food and beverages are not included with the Beach Club, but presenting your bracelet as a guest of Kore Tulum you will receive a 10% discount.
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Exterior lobby entrance
Shangri-La
Lobby
Jacuzzi
Romantic dinner
Salon
Infinity pool
Yoga room
Meeting room
Gallery Lounge
Nirvana
Spa
Location
Reviews
Great Location but not worth it
lauren c (London, United Kingdom) on Apr 06, 2024
Where do I start? I booked this hotel for my mother's birthday, and if I hadn't had some incredible experiences lined up, I would have been so disappointed. When requesting our meal be returned to the kitchen as it was cold, the waiter suggested the breeze outside was what had made the food cold. Sure, the breeze that evening was great, but I can assure you it didn’t freeze the mashed potatoes, broccoli and BBQ ribs on my plate. Even when the food returned, it was still lukewarm. So when people say the food is bad. They didn’t lie. You can expect lukewarm food that lacks seasoning. And for an all-inclusive, that’s shocking. What’s even more shocking is that the cocktails don’t even ease the blow of how terrible the food is. Clearly pre-mixed, but truly terrible. We figured out the best cocktails were either a tequila sunset or a rum punch. But for a country that specializes in tequila, the margaritas at this hotel were diabolic. The hot tub in our bedroom wasn't usable. The water was green, and even when someone came to "fix it", we still weren't able to use it. I saw online that the hotel offers a free shuttle to a nearby beach club, but this service is no longer available. It was disappointing as it was one of the factors that played a part in us staying here, but alas. Overall, this hotel's location is great, and Yarida and Edna at the spa were incredible. We booked a couple's massage, and they were truly amazing. I wouldn't stay here again.
It is not worth the money.
Camila N (Vancouver, Canada) on Mar 15, 2024
Review To owner: Please find a consultant for: - Food consistency - Guest Communication - Resort Activity I really wanted to ove this place. The beds very comfortable, room clean, AC was working. Breakfast food was okay - same food for 6 days no change whatsoever. - Food the first day was buffet and cold. - Second day - Asian and the sauce was very salty - we didn't finish the food - Third day was Italian - food was okay but all their dessert from menu were not available and you only find out when you ask. No info in advance. They also don't know how to explain why there is no desert. Im fluent in Spanish btw. - Fourth day: Creme Brûlée was a pudim and when i went to talk to the waiter I was told that was Mexican style. (See picture). It was again Italian night. Same food as previous day. The "Greek Salad" was tasty but again it was not Greek. We ate salad everyday and very inconsistent from one day to another - totally different salad. (See picture) - Red wine is always chilled - Cheesecake was a simple cale as per picture. - 2 nights steak back to back. Recreation: - Non existent due to the lack of resources. - The Mayan ceremony was nice and meaningful. - Not enough chairs for the guests to seat by the pool. There were less 30 chairs for the whole resort. Spa The ladies were wonderful. No complains. The steam room was cold. The service was great 10:10 Room: - Internet didn't work 70% of the time for a simple phone call. - Shower water didnt have pressure and we spent 1 full day without water to shower or brush teeth and no communication on why this happened. When we asked them, they told us that something had broken. - We didnt have hot water for 3 days. - The phone in the room didn't work, the other couple the tv didn't work. - It took 5 hours to fill the jacuzzi and it supposed to be 40 minutes according to them. - Housekeeping arrives to clean at 8:30-9am knocking and waking you up. - No water 1 day in the whole resort. - No communication about the shortcomings - Phone didnt work the entire trip. We asked the reception to fix numerous time. Staff: - Freddy and George were the highlight. They should train the other employees. Most of them were friendly. They were amazing with drinks. We always felt welcome. - One staff was argumentative over the creme brule not being creme brule and he just shrub me off. The bike: You can take the bike which is nice but no process for guests. When you go get the bike they send you back to the reception to get a paper to fill out. Tulum National Park- I couldn't get because there was police with heavy artillery looking inside cars for water bottles. After you pass that there were guards charging 60 pesos to enter and no cards or dollar. - no where written down about the process. The beach- No access. I know you will see the beach and it is beautiful right by the hotel but no access and it has two red flags so you cannot swim. All beaches in Tulum is full of seaweeds. At the end of the road we were able to find a "beach" and it was beautiful. I have to say I am not sure if is new management or what it is but it is not worth the nineteen hundred ech for the week.
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