Moon Palace Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 35263 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best resort I've ever been to

    Reviewed by Joromy K() on May 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Not sure where to start in all honestly, but in short this was the best holiday myself & my girlfriend have experienced. Food: There is an abundancy of choice with regards to dinning. Every single restaurant we dinned at was fantasic, but our favourite was los coporales, particularly for brekfast. I think back to it everytime I have a Mexican. Speaking of which I want to thank all of Rosario Noh, deymi dominguoz, mauren villalobos, yolanda ramiroz & didier quintal for their excellent service. I'd recommend downloading the Palace Resorts app as soon as you arrive and start making some reservations as the tepenyiaki & Indian restaurant can be difficult to book a slot. As well as booking restaurant service through the app you can book room service to come at any point in the day. Feeling a bit nippy when you're back to the room in the evening, couple clicks on your app and a taco will be at your door. Just make sure not to leave your tray outside your door or the monkeys will come make a mess..oops Drinks Our room came with a drink dispenser and mixer in the room, fantasic. You could order drinks at any bar at any time of the day including the pool bar. Though you dont have to as by the pool there are attentive members of staff who are very friendly and will grab you drinks/food as you ask. Definitely worth tipping these hard workers! Activities: There's always activities going on, from guess the song to zumba in the pool. The hotel provide you credit for excursions so we managed to book a dolphin experience for pretty cheap. Theres a range of other excursions you can also partake. Wd also went to Coco Bongo which I feel is a must do but is mostly just an entertainment show with tribute acts. Weather: We travelled from the UK early December and fortunately managed to catch the end of summer weather. We had a friend go the week after who was caught up in rainy weather so Id recommend early December or before. Room: The bathroom was fantasic, the whirpool was such a neat feature of the bedroom & it was as clean as you could ask for.

    Still dreaming of this holiday

    Reviewed by alessandrareviews() on May 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the most amazing resort. The staff were so welcoming, the rooms were beautiful, there was always some fun activity we could be doing. The BEST thing about this resort however was the food! Every single restaurant was incredible. Our favourite was Los Caporales for breakfast. Thank you so much to Rosario Noh, Deymi Rodriguez, Maureen Villalobos, Yolanda Ramirez and Didier Quintal for making our breakfasts extra special. The care and attention is second to none. We cant wait to be back!!

    Antonio de Jesus Susono

    Reviewed by nicolekE4610ZJ() on May 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Antonio was the light of our buffet dining. He made us smile and worked well. I look forward to crossing paths with him again on our next resort stay! He should be granted the well deserved privilege of bringing his family to stay at Moon Palace Resort.

    Dancing Chef is the best!

    Reviewed by Q2471PGsofia() on May 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Lookout for him by the pool! Will make your day and treat you with kindness and even a little dance! The dancing chef serves ice cream by the pool. You will cool off and get some great entertainment while enjoying some awesome ice cream!

    bella duka piano player

    Reviewed by ldkagg(Houston, Texas) on May 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    been going to moon palace almost 20 years 10 star all the way---food spa pool rooms golf one of the best things i do there is listen to bella duka play the piano every night every bit as good as elton and billy joe combined he plays piano man and benny and the jetts as good or better than they do he can play anything-------and better the the artist who made the song popular one of a kind----one of the parts of my trips cant wait togo see him in june really miss him --------have had to cancel 2 trips recently due the virus

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5