Now Jade Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12862 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Best bartender

    Reviewed by Jimmy J(Talmo) on May 08, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I would like to recognize Francisco at the Lobby Bar. He was both helpful and made the best cocktails we had there. Long Island, Margarita, Bloody Mary, etc. But to be fair we were treated well by virtually the entire staff at Now Jade.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Stay at Now Jade

    Reviewed by slicknickl66() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second stay we love this resort these folks take really good care of you in every manner, everyone really goes out of their way to make your stay pleasant,,, Staff is awesome, and I have to give a special shout out to the main chef, Luis Castellanos , every meal and every restaurant was top notch.

    Nice r&r vacation spot

    Reviewed by Kayla M(Shady Spring, West Virginia) on May 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The only reason I did not rate this 5 stars is because I was so hot in our room at night. They had a ceiling fan but it was still very stuffy. Also an indoor activity to do during the day while I'm burnt to a crisp would have been nice to have. My room was wonderful. The bathroom was amazing. Just really hot and couldn't get it cold enough. We tried closing the door to the bathroom to help hold in the cold. The pool is amazing. We had a wonderful bartender Lugo and just loved him at the pool. The people at this resort are amazing. The maids do an amazing job. The servers are so nice and make sure everything is to your liking. we had the same server at breakfast and lunch everyday but 1. Gayler Camara. He was the best. He always had pur table ready. He made sure we had the drinks we loved. Truly the best. Everyone goes above and beyond.

    Overall

    Reviewed by EMILIA B() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was great! The entertainment staff Darina, Hiram, and Gabriel were very kinda and made all the activities very fun. Hiram was a great bike ride tour guide while Darina was a great pool volleyball team member and Gabriel was a great beach volleyball teammate. All the servers and bartenders had great service too! Would definitely recommend going here.

    Cheap Resort

    Reviewed by vanessamH5861JZ(Sacramento, California) on May 05, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I would rate this all inclusive resort as 3 star. The rooms need some attention...as well as the pool.. we saw some mold under the pool bridges and a lot of debris in the pool... There is self-ordering food at the pool only..meaning you cannot sit and relax in your lounge chair.. you have to go and order your food at a certain spot!!! Also, if you come with kids..don't expect natural juices to be serve at the pool.or dinner time.. only breakfast... Overall, I got what I paid a cheap hotel for a cheap deal... This is not a 5 star o 4 star hotel like cheapcarebean or TripAdvisor advertised..