Now Sapphire Riviera Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10002 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    First time at Now Sapphire Riviera Cancun

    Reviewed by BomSenhor(Sydney, Australia) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first time in Mexico and Now Sapphire, and I have to say that my partner and I thoroughly enjoyed our stay. This was also our first all-inclusive and we stayed for a full week. Everyone was very nice and helpful. We were only able to dine in three out of the five restaurants, the other two gets very busy. The food were very nice, as well as the service. There were different programs and shows each day which we also enjoyed. I would not hesitate to recommend Now Sapphire.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    EPIC WEDDING WEEK

    Reviewed by jewls1082(Holyoke, Massachusetts) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When my boyfriend and I got engaged a year and a half ago, we knew there was no where else we'd rather get married than at Now Sapphire. Dates traveled - November 2 through November 9. Wedding on November 6. Number of guests - 44 (including myself and my husband) Arrival day was amazing. We were whisked to the Preferred Lounge and given welcome cocktails while we filled out the small amount of paperwork needed. Rooms were ready around 3 (we arrive around 1:30). Everyone got the rooms they requested. Our room was in building 3, on the 3rd floor. Renovations at the resort were mostly completed when we arrived. There were a few things still being worked on (mainly the water slide area). ** Added swim out rooms. Swim out rooms in Buildings 1, 3, and 6 seem too close to existing spaces (building 1 swim outs are too close to the beach chairs/palapas, building 3 swim outs are too close to the bar on the beach, and building 6 swim outs are too close to the new wedding venue). The swim outs are an awesome addition to the resort though :) ** New Wedding Venue. It used to be the gym. Looks absolutely gorgeous. The staff is honestly what makes us return year after year. Lemi is absolutely one of the best, Luigi and his entire entertainment crew, Happy Feet (Alberto) and Moises, Antonio and Cesar. I know I am forgetting a ton but they are ALL amazing! My wedding coordinator was Lizbeth and she was absolutely a dream to work with. She was always available and checked in with me in the days leaving up to the wedding and the day of to make sure everything was okay. Highly recommend her if you are booking your wedding here. We got upgraded to the Governor's Suite for the night before the wedding and the night of the wedding (and then ended up staying there for the rest of the week). This room is AMAZING! Highly recommended if you have the money to spend. We always book preferred ocean view because we love being on the ocean but all the rooms are very nice. We didn't have any complaints from our group. I can't say enough about how amazing and magical this place is.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Pleasantly Surpsied

    Reviewed by Steve S(Wooster, Ohio) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Upon arrival we were unsure of what ti expect at this resort but it did not disappoint. Staff and property were over the top! The entire entertainment team lead by Luigi was awesome. Constantly getting guests involved in activities from water aerobics to beach volleyball and lets not forget the crazy games (seriously the "trophy" presentation alone is worth the price of admission). Jaime (pool bar) and Alberto (market) shatter all expectations when it comes to service and making you feel like royalty. We will be back no doubt about it! Thanks for the amazing memories. Steve

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    What a hotel!

    Reviewed by Han1094() on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in now sapphire only for 6 nights (regrettably short) at the start of November. We were completely blown away when we arrived and throughout. We stayed in a preffered club ocean view room, the room was amazing! so spacious and beautifully decorated plus the hot tub on the balcony overlooking the beach was a great way to spend time! We only had time to eat in the buffet, try the Thai and Mexican restaurants, and the two grills opened at lunch time. The Thai and Mexican restaurants served gorgeous food and the lunch grills also were really nice! The drinks and cocktails were also super nice. The entertainment at the hotel was next level, putting on amazing shows you would pay to see! The entertainment team were all amazing, special mention to Isaac who was so pleasant and lots of fun! The hotel grounds and both the pools are beautiful, and the beach is also gorgeous and well kept (very little seaweed during our stay!) All the staff are so helpful and work so hard to make the guests happy, they couldn't have done enough for people. We loved our stay, and when we return to Mexico we will definitely look into returning to this beautiful hotel! Plus we can't recommended it enough!

    Fun Time

    Reviewed by dianneo229(Cloverdale, California) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    LOVED IT< LOVED IT< LOVED IT...Great resort, staff were really great, could not do enough for us. Food was great, lot's of choice's , all you can drink. Show's both for kids and adults. Rooms were nice, stores to shop in.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5