Now Sapphire Riviera Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10757 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Girls Trip 2021

    Reviewed by pattiknepper0411(Littleton, Colorado) on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the best time at Now Sapphire! Alfredo in the Premier lounge is funny, smart, kind snd goes out of his way to make you happy! please check him out if you are at Now Sapphire. Let him know Mama Patricia misses him already!

    Everything is a line!!

    Reviewed by Climber36126() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Everything here is a line. Wait, wait, wait! You have to stand in line for every meal at least 30 minutes but usually more like 60-90. For breakfast once you make it past the line to be seated you have to stand in another line to actually get your food. Dinner is no reservations - first come first served - starting at 6pm. If you're not there by 5:45 it will be a 90 minute wait for a table. Then another 90 minutes to be served what amounts to tasting portions which were always, always cold. No meal was hot! For lunch one day they had a pop up taco stand for which we were pretty excited! Literally meat on a tortilla. So dry you could barely choke it down! But it was better than the mystery meat burger at the lunch hut by the pool! For the Covid test we had to stand in line to make an appointment to have the test done. Then you had to stand in another much longer line to actually have the test done. I was in Cancun 2 weeks prior and stayed at a different property. Upon check in they told us when our Covid test appointment was, we went to the lobby at the appointed time, had the test and were on our way within 20 minutes. Done! Limes also seemed to be a hot commodity! It was like pulling teeth to get limes!! And bar service on the beach?? Forget it! Someone came and took our order several time but they just never came back with the drinks!! I had $$ in hand to entice them to keep them coming all day but they just never came back! I don't get it! Additionally, when I booked my reservation said I was to have a special in room champagne breakfast, a complimentary bottle of my choosing in my room, 25% off at the spa...none of which happened. I asked the front desk about the breakfast, they sent me to concierge who then sent me to room service. Room service happily brought us breakfast the next morning but it was no special menu just order what we want off the regular menu. Not the same thing. Not a huge deal but don't advertise something you're not going to deliver on. Nobody knew anything about getting a bottle or about the 25% off at the spa either. And while the mini fridge in the room was stocked with beer and soda they were all bottles that needed a bottle opener which you had to buy in the gift shop! The grounds are really beautiful & well kept. The pool is huge. There is a giant open air bar overlooking both the pool and the ocean which is a nice place to sit and enjoy the view. The beach is not rocky so that's a big plus! There was quite a bit of seaweed washed up on the beach so you had to maneuver through that to get in and out of the water. The staff were mostly very nice and courteous. My sense is that they were really not prepared for the number of guests they had. If you can't accommodate the guests then don't take the reservations. All in all it was nice to be on a beach but there are lots of hotel choices there so we won't be back to this one.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-1

    Loved this resort!

    Reviewed by Kelly C(Indianapolis, Indiana) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is spectacular! We loved the 4 days we spent here! Our room was spacious and cleaned well! Our mini bar wasn't cold and they very promptly brought a new refrigerator to us! The linens and towels were nice quality and the showers/bathrooms were very nice. The food at the buffet was decent and we enjoyed the omelet stations for breakfast! Lunch was usually the snack bar by the pool and the food there was very tasty and hot. Gabriella and Chriselle served us by the pool and were very quick and amazing at remembering our preferences and making sure we were never in need of anything! Jaime at the swim up bar was awesome! He remembered our names and drink orders which is very impressive for seeing so many people each day!! The pool was huge and impeccably cleaned! The grounds were nice, the resort was small enough to feel comfortable but large enough to have plenty of space and tranquility. The activity staff was very engaging as well! Our kids enjoyed the FREE kids club a few times and had so much fun! We weren't sure how we would feel leaving our kids in a kids club but they had so much fun and we felt very safe and secure with them. Jessica put us right at ease and my kids really liked her. We ate at several of the restaurants for dinner and it was nice that we didn't have to make a reservation!! We enjoyed the mexican restaurant and the steakhouse the best. The quality of the booze was pretty good! The only complaint we had about drinks was that the sanitizer they used on the glasses sometimes left a residual taste. Check in and check out were a breeze, scheduling the covid test was easy and it was on site which made it very convenient. We were supposed to have a bottle of champagne in our room and even confirmed with the concierge that we were going to get it but it never came so that was probably our biggest complaint. The beach was pretty and there were plenty of chairs and umbrellas! We would absolutely go there again, it was gorgeous and we had a wonderful time!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    10/5 stars

    Reviewed by Brehacker3() on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The entertainment team is amazing. Karly, Julio, Naomi and Luigi got everyone involved and made our trip one to remember! From water volleyball to “crazy game of the day”, we felt truly welcomed and accepted into all of the activities. It helped us step out of our comfort zone and left us with memories we will never forget. We love this place!!! - WISCONSINNNNN

    Most honest review

    Reviewed by Sims5379() on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just spent Valentine's weekend there. We booked a 7 night stay but moved to Dreams Natura on the 3rd night (read my review on that resort) We booked a Preferred Junior Suite Ocean Front. THE NOT SO GOOD - Our first impression of the room is that is not as pretty as in the pictures. It is kind of old. The king bed was comfortable, we had a rollaway for my 12 year old and you could feel every single metal coil, it was horrible! The bathroom was small and we were never able to get hot water in the shower which my husband hated, also the towels were super old and rough. Our first meal (lunch) was at the buffet which was incredibly small and plain. Breakfast was also small and plain. I do not recommend spending extra money for preferred status because it makes no difference at all. Their alcoholic drinks are super watered down and tasteless THE GOOD - That night we enjoyed "Mexican Night" the buffet was delicious and the service was great. After that we attended one of their nightly shows and it was great! The next day at the pool we had a wonderful time! The entertainment staff is the best I've ever experienced and waiters are amazing too. That night we ate dinner at Cibu which was delicious and wonderful service. We also attended another one of their shows and we laughed so hard we cried, it was amazing. I would definitely stay at this hotel again! The fun we had made us forget about the old towels and luke warm water of the shower. I would definitely stay at this hotel again

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Service

    Service-5