Occidental at Xcaret Destination reviews
24217 TripAdvisor reviews
Viva México
goallyhm3 (Bristol, United Kingdom) on Mar 16, 2024
The staff here are amazing, personal favourite waiter is Roman Diaz in the pool bar, very funny and great service. The resort is huge, clean, service is great all around. The drinks in the first club are great, top shelf alcohols and such friendly and quick service as always in Mexico. Lots of wildlife is just roaming around the resort, we got to stroke some v friendly deer, saw monkeys, Mexican raccoons and lots more. Love it here and so do all of the family
Wonderful resort with incredible service and great beach
melissabevier (Grand Rapids, Ohio) on Mar 15, 2024
My husband and I booked this resort wanting something that felt more organic like in a jungle, but still having the opportunity to use a swimmable beach, with upscale service and dining. This resort checks ALL the boxes. Apo and Alberto made have an unforgettable experience at the Royal level restaurant. We will always remember their kindness. From the moment we were greeted at check in to the moment we left everyone there made you feel as welcome as family. This was not just your average AI. This place is something special, and after 8 different resorts in the Playa Del Carmen area in the last four years. I can sincerely say this place is the best! I’d really like to add pictures but for some reason it’s not allowing me too. I will figure out a way but when you see pictures of cappuccino with a bear and horse art in the foam. Just know Alberto and Apo the team at the Royal restaurant made that special for us! We will also be thankful to them ??
Wonderful time….just returned home yesterday.
Melanie022012 (Windsor, Canada) on Mar 15, 2024
Airport transportation- Second time using LOMAS TRAVEL. Another great experience. Answered all my emails quickly. On time to pick us up from the airport and to the hotel for our return. Drivers were extremely nice and helpful. Check in- We upgraded to Royal. Our check in was quick. Our room wasn’t ready so they kept our bags and let us go explore. Grounds- Unbelievably beautiful. Within the first 3hrs we saw coati, monkeys,deer,iguana and a agouti Lagoon- Since we were Royal we had a nice area above the beach bar to sit and order our drinks. It wasn’t as busy as below so that was nice. Javier our server was always laughing, smiling and joking. The beach is man made but nice. Lots of fish to been seen for snorkelling. Its an inlet so it’s perfect for relaxing in as there were no waves…great for really young kids. The beach from our area wasn’t to bad of a walk but we did make use of the golf carts a bunch throughout the week. If you get lucky Moses will pick you up and give you laughs and a little tour pointing things about along the way. Restaurants We did have access to our own restaurant and the food and staff were amazing! Apo was our server for breakfast and lunch and was always smiling and super friendly. We also tried the a la cartes. All were great but are favourite was the Mexican and steak house. All our servers were amazing. Even though we had the upgrade and a snack buffet at the lagoon we found ourselves going to snack bar by the pool mainly because Julio and Roman were such a hoot! Rooms Our room was clean and comfortable. Our maid did an amazing job everyday-31104. No complaints at all. Our concierge was extremely helpful and very responsive. One of the bonuses of Royal is they will take care of booking all the a la carte restaurants. Honestly if you book Royal or not you will have an amazing time. This is the first resort that we all agreed we would return instead of trying something new. We did Xcaret in the mornings and beach in the afternoon. Never had a problem finding a chair. I could ramble on forever. We have no major complaints and wouldn’t hesitate to go back.
Loved our stay!
Nicole W on Mar 15, 2024
We had a lovely time at the Occidental at Xcaret last week. The staff are lovely and the rooms are very clean. Axel S in particular went above and beyond for us and made our trip even more memorable. We loved his energy and the Zumba class at the beach and pool was a blast!
Great week at Occidental Xcaret!!
Discover56463047580 on Mar 15, 2024
Had a fantastic week at Occidental Xcaret! Great beach and pool setup, fun entertainment, and the best people! Axel especially went above and beyond to make us feel at home and keep us entertained - great guy!! Food was good, would recommend the Seafood, Oriental and Mexican restaurants. Thank you to all at Occidental for a memorable trip!!