Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 16911 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Clean, relaxing, beautiful

    Reviewed by saperez31() on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great location. Beautiful beach. Very clean and impressed by room. Great entertainment and service. Everyone was very nice and helpful. Food was great! Will come back to in the future. A lot of animals

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    Beautiful place, beautiful people.

    Reviewed by 555catiew() on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am sitting in the check out area writing this in tears. Every staff person was amazing, but I would highly recommend connecting with the entertainment staff- Charlie, Rico (last name) and Manuel. Our concierge staff, Mariano and Esther tended to every need we could possibly have. The wait staff is incredible and never let your glass be empty. Freddie was so sweet and helpful. I am in awe of how amazing the staff at this resort is. They work so so hard. I cannot wait to return and I am so sad to be leaving this beautiful place with these absolutely incredible staff members. They deserve the world because they make you feel like you are on top of it. Cue the sobbing. I cannot wait to return to Maroma beach!!

    Glad we came

    Reviewed by catparigi() on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Came for our anniversary trip and enjoyed the trip overall. Staff were kind, attentive, and helpful. There was always someone on hand to help with more towels, getting drinks, food or directions. Food was pretty good and service at the restaurants/pool/beach was consistent. The tres leches cake was my ultimate addiction by the end! Yum!! The jetted bathtub was deep and roomy. The balcony was spacious and ocean view was lovely. Really glad we came and the experience was spot on for an all-inclusive at this price point. A few areas that could be improved— 1) they asked us to keep our personal speakers low so we didn’t interfere with other guests. We didn’t bring any speakers so it didn’t apply to us. However when we were at the pool, beach, or on our room balcony OTHER guests made their own music/soundtracks/speakers volume really loud. Amazing that people really think everyone loves country or 90’s alternative as much as they do. And the resort doesn’t regulate on behalf of other guests. (?) if you are looking for a remote/quiet/sleepy/sexy trip, you may spend a lot of time in your room with the door shut. It’s not a quiet sexy place. It’s like a slightly older version of your spring break college trips with competing stereos and tipsy people laughing/yelling splashing in their swim-up rooms. And no one wants to feel like an old wet blanket snitching on others so...we went inside and shut the door. When the partying was actively happening you could hear birds, waves, breezes in the palm trees... 2) housekeeping was ok but inconsistent. Sometimes the nice touches were done. Other times...not so much. One robe. One pair of slippers. Sometimes chocolates on the pillow or calming music for turndown service. Sometimes just chocolates no music. Sometimes coffee was refilled but not every day. Maybe they need a checklist? 3) The upselling is a bit much. We had travelled 14 hours, partly on a red eye flight, and took two planes to get there and we just wanted to check into our room, shower and have some food before even thinking about activities or anything else... but we were shuffled between several staff people with different types of presentations and declined (multiple times) a strongly pushed presentation to join a loyalty club before they would show us to our room. The next few days included being approached many times per day to attend a holiday show that would cost a couple hundred extra dollars.

    Viva Mexico

    Reviewed by Frogits() on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First of I’d like to say this is our first time visiting Mexico and were very happy we vacationed at this resort. The very first person I want to mention is Gabi Jiménez and her other female sidekick(please excuse me for not knowing her name but please note her)are amazing. Gabi is one of the activities personal and she is very inviting and warm. Gabi kept us informed everyday as to what was happening each day. We had great conversations about life in Mexico and even that she is getting married in Germany... with that said the pool people were great. You want a drink/ lunch just ask and it will happen. Checking in was ok but to warn visitors they will pitch to sell a piece of the resort,(like a timeshare). If you want that great if not just ask to enjoy your stay and not be bothered with the sales pitch. The room 2424, was extremely nice/cleaned/sanitary. Bed was a king and comfortable. Our room had a amazing hot tub bathtub and I loved it. Food is pretty good except for the Hibachi dinner it was extremely salty. Breakfast/lunch/ dinners are fine. Dishes are works of art and you feel bad eating the art. The servers will call you by your name and will say “ it’s my pleasure!” with bringing what ever it may be. They believe what they say, which set these employees apart from any resort we’ve been too. Pool/ beach are nice. 4’ and 3’ deep pool and also had room pools very nice. Airport transfer was by BD travel and no issues occurred. After clearing security and baggage be carful and aware of time share sellers they can be forward to say the least. Again I can’t say it enough, but the employees are the best we’ve ever had.. Gabi will be missed I’m sure...

    MOST AMAZING TRIP EVER

    Reviewed by Qthewoman() on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This trip was more than I ever could have dreamed of. My (now) Fiance stayed in building 27. This is the preferred club building. ARTURO was our concierge. He was the best concierge I could have ever prayed for. He was there to assist at every ask. He arranged beach chairs for us, he arranged Taxis as we went to the city to buy souvenirs. He ensured we were comfortable every step of the way. Secrets Maraoma ensured that my fiance and our 2 friends were taken care of everyday. I honestly could never ask for anything more The best part of the trip was...... My fianc asked me to marry him. This day was originally my birthday and now my Engagement day. We had an excellent dinner in the hut tree house over looking the beach. Then I was led out to the beach where he proposed and in the background was a sign "Will you marry me" Efrian (I'm probably spelling this wrong) and Artuto went out of their way to make this the most successful and romantic proposal I could ever imagine. There was a sign placed on the door that morning that read happy birthday. That day was my actually birthday. When we returned to our room the sign had been changed from HAPPY BIRTHDAY to JUST ENGAGED. EVERY PERSON AT THE RESORT IS AMAZING. I CANNOT IN WORDS EXPLAIN HOW GRATEFUL MY FIANCE AND I ARE AND HOW AMAZING MY 10 DAY STAY WAS. This trip was EPIC Everyone in the world should experience this level of awesomeness