Ventus at Marina El Cid Spa & Beach Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 2008 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Horrible Service - not what they imply

    Reviewed by 301alecn() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My boyfriend's review is "are you F****ing kidding me" This is my review: Since we arrived at the airport in Cancun, the experience with El Cid has been less than stellar. We had to wait for about 40 minutes for other guests to join us in the hot van they shut us in before even leaving the airport. Once we arrived we got to the front desk quickly and were pleasantly surprised with their proper covid precautions (only one person at the desk at a time). They offered us an upgrade for $300 to the ocean front rooms but we decided to stick with our current room. They then said we had to wait for our concierge who was helping another group so we ended up waiting for over an hour in the lobby (in addition to the 40 minutes we waited at the airport) even though there were countless other concierges who were standing around and told us they could not help us. Once we finally got to our room we had to run to the buffet to make it in time to get food since they kept us in the lobby for so long and we had so much misinformation that the buffet closed at 5:30 when it actually closed at 5. The restaurant manager, Pedro, eventually let us in after we begged for food and was so helpful in getting us all the food we needed to be satisfied after a rough few hours - he was amazing! We ate lunch in a rush and explored the resort and hung by the pool and went back and got ready for dinner. Once we came back from dinner we realized our door would not shut - we called the front desk and some handymen came with many power tools at midnight to fix it. I know they are at limited capacity so we know there are Some rooms available to fit our accommodation. Although they did fix our door, we were really wanting to get to bed rather than wait for it to be resolved with power tools late at night. This has been an upsetting first day, hopefully it gets better - will update later.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Service

    Service-2

    Wonderful Family Vacation

    Reviewed by ATupker(Harlowton, Montana) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Ok this is going to be long and blunt. Overall our family had a fantastic time and would recommend this resort to anyone. Service was top notch and found the resort clean well attended to. The food was fantastic. Please remember you are traveling to Mexico and not all the staff speaks perfect English. We did have trouble with the language barrier a few times. Just remember it’s another country and we are their guests. If it bothers you learn Spanish. I want to give a really honest review. I have never been to this area and never been to an all-inclusive before, so I really was coming in blind. While I read the reviews, I feel like they were lacking. So, I am going to write the review I wanted to read. There are two sides to this resort Ventus and Marina. We stayed on the Ventus side. Both are beautiful. I did feel like the Ventus side was better tended and kept up. As a guest of either side you have complete access to both sides. I have a very fine attention to detail. I notice things most people do not. The Ventus resort left me absolutely floored that their level of detail was the same as mine. One incident that impressed me at Ventus, I used the toilets in the main lobby before dinner and the door knob on the stall was loose and damaged. The next morning, we chose to have breakfast in the same restaurant so I used the same bathroom and same stall. Guess what the door knob was replaced. Not fixed - replaced. I notice little details like that, and continued to notice them throughout my stay. I was blown away. I have never experienced such attention to detail in a resort of this size. Another such experience was when I popped back into our room to grab a forgotten item, our house keeper was on her hands and knees scrubbing our floor. I was shocked. She could have easily just mopped and been done with it, but again above and beyond service. Again. Every day on the Ventus side saw maintenance touching up paint and fixing things. On the Marina side, I noticed chipped tiles, loose pool tiles and scuffed walls. I can’t really compare adequately as I didn’t stay on that side. I did feel that the focus of the staff was on the Ventus Side. The food is amazing. Overall, I would rate it three to four stars. The portion sizes are petite by American standards. I would absolutely opt for the all-inclusive package. I found portion size refreshing, and perfectly filling, and did not feel over stuffed. My husband and son were shocked and disappointed by the portions at first, but it was easily remedied by staff (who simply doubled their orders). So, they ordered 2 steaks instead of one from that point forward and were completely satisfied. Just ask for what you want. Restaurants - right now the only 5 of the 13 restaurants are open and on a rotating schedule. Reservations are required. The French restaurant has a formal dress code. Long pants, collars shirts and dress shoes for men. Women can wear dress sandals. No beach cover ups or swim wear. It has the best service and I feel the best quality food. The Italian, seafood and Mediterranean restaurants are more casual and the food is also very good. Then there is the Mercado de Delores, it is like a food court, a very nice food court. They offer pizza, Mexican, Chinese, salads, crepes etc. you can come and go as you please. It’s open from 12-10:30. The French restaurant and coffee shop open at 7 for breakfast and they are casual. Room service is 24-7 and my teenage son was very happy with it. It did seem to take bit longer than the typical room service (40 to 45 min). Overall, we were pleased with the food. The resort does provide activities and they are quite fun. They change daily and are posted outside of your building by the elevator. Pay attention to them, there will never be a dull moment. We didn’t use the kids club or the teen club, but the kids who did seemed to be having a blast. I noticed the same group of kids seemed to have formed friendships and I noticed they were spending time together. Ok. I’m going to address the all-inclusive levels. There is a regular all-inclusive level and a platinum. Regular level gets brown wrist bands, platinum get silver. Underage kids/teens get blue. If you are a drinker, upgrade!!! If you are not (we are not drinkers) Do not upgrade!!! Literally that is the difference. Platinum has more alcohol choices and dedicated areas to get them. Yes, as platinum you get your own lobby, and robes but honestly you won’t really use them anyway. Platinum gets preference on beach loungers, but we never had an issue getting one. Platinum gets a dedicated butler/concierge and Regular shares one between a few guests. We never wanted for anything and our butler/concierge gave us his cell phone and we just texted or called if we needed anything. He took care of all of our reservations. He was fantastic. They offer a few other perks for platinum, however after looking over everything we used the same amount of money to upgrade our room to a penthouse instead of going platinum. We were very happy about it. Tipping- bring small bills for tipping. I cannot stress this enough. The front desk has some, but not much. It can be USD or Pesos. It doesn’t matter. You will need to tip everyone! They basically work for tips here. They make peanuts in salary if they are even on a contract at all. Some are “free lancing” and need your tips to survive. Drop a $1 or $2. Don’t be chintzy. I would suggest like $200 USD in $1 bills for a week is an absolute minimum. Just budget it in. It is so necessary and appreciated by the staff. Tip housekeeping, tip your butler, tip the front desk, tip your shuttle driver, tip your waiter. It’s not expected by the staff, but I’m calling you out, shame on you of you don’t. I watched a family of 6 tip a tour guide $3 for an all-day tour. The guide was absolutely gracious about it, and treated them just as well as everyone else. Don’t be that guy. It so tacky. Plan on tipping at least 10% on tours. It you pay $300 just tip them $30. They really do deserve it. That brings me to tours. Ugh where do I start. Do tours you will not regret it, but ask for small groups or private. I know it seems like a lot, but it’s so worth it. We did 3 tours. We went to Chichen Itza, ATV/zip lining, and snorkeling. Chitchen itza was with a large group. Atv and zip line small group, and snorkeling was a mid-size group. The large group tour was on a bus and probably had 100 people. It was uncomfortable either too hot/too cold. It was very rushed and we spent more time at the trinket shops or waiting on people to get back to the bus. On a 9-hour tour we actually only spent 1.5 hours at the ruins. I’m so thankful we got to go, but pony up and get a private tour. It was not the tour company, but the guests that ruined it for us. Please learn from our mistake. The other private tour we should have booked was snorkeling. The tour was amazing, and we loved it. The problem with a snorkeling tour is you get all different levels of ability. These tours are different then Hawaii and Bahamas. You are in open ocean with strong current and you will have to do a lot of swimming. Our experience was severely hindered by the other guests’ abilities. We ended up snorkeling with the camera guy while our guide babysat the other guests. We saw rays, turtles, lobster, octopus, so much. They saw very little and were super upset. I would say book a private snorkeling tour for your group. The guide will be able to tailor it to your abilities and you will enjoy it. If you are new to snorkeling or not strong swimmers they can take you to a place that is easy and you will enjoy it. Also, buy your own mask and snorkel. They are cheap on Amazon and it makes a huge difference. Get the kind that prevent water entering the snorkel. You can’t rent right now because of COVID and they give you a disposable snorkel. They are horrid. My husband had one and regretted it the entire trip. My son uses a full face and definitely had the best time. I had a traditional setup and it was very good. We also did a zip line ATV and cenote tour with a small group. We used Extreme Adventures, this was the absolute best. I would recommend it for sure. COVID level. These guys are on it. Hand sanitizers. Mask in the lobby. Forgot yours? It’s ok they have some. They wear gloves and hairnets and masks to serve you. Same day COVID tests. Take your temperature. It’s really top notch. Budget for taxis unless you plan on staying on property. It’s 10$ each way to Puerto Morales. There is a bike tour that goes from the hotel, and you could walk. It’s about 1 mile. But it’s best to take a cab. Your driver will wait for you for about two to three hours. For packing, I packed three swim suits, I’m so glad I did. They take forever to dry in the humidity. We stayed for seven days and I brought five dinner outfits. two maxi dresses. One jumpsuit, and two sun dresses. I wish I would have brought a third maxi dress, as they are so easy and look very nice. I also brought a wrap; the restaurants are air conditioned and I found myself getting chilled during dinner. I took three pairs of shorts and three-day tops for excursions, and a beach cover-up. I only brought one because there are so many adorable ones for sale, I would be shocked if you don’t end up buying one. I took two pair of dress sandals (one brown, one black) and a pair of tennis shoes. I also brought water shoes and a pair of sandals for the beach/pool. My husband and son brought two pairs of long pants and one pair of dress shoes. They had multiple collard shirts and that was perfect for dinner. They basically lived in their swim trunks and sandals during the day, and each had tank/t-shirts and one light sweatshirt. They also brought a pair of tennis shoes for excursions. I want to address the complaints I read about and had me super stressed. 1. The beach- yes there is seaweed on the beach. It is a beach. Some of the best beaches I have been to have seaweed. It is not excessive and the staff really does their best to keep it clean. I did notice that there was more seaweed on the Marina side of the beach, and not as much on the Ventus. However, it is the ocean so it will not be clean. To expect anything different is absurd. There is a reef off the shore - there is going to be sea life and plant life washing up. Get over it. If you don’t like the “dirty” beach please enjoy the amazing pools that sit right on the ocean. They are clean. You will probably need water shoes as there are rocks. Please enjoy the kayak and paddle boards, and other water toys provided by the resort, it’s definitely worth it. 2. Time share sales. It’s a resort, they want you to come back and invest. I expect this, and experience it everywhere, Hawaii, Canada, Europe, ext. I think what offends people is the staff here is very strait forward and almost brazen about it. I think that’s shocking for a lot of people. Most of the sales teams at other resorts are subtle. Here they ask you outright. We said No straight away and were not bothered again. That was that. If you are not interested in going to a sales pitch, tell them. They are direct in asking and respect a direct answer. We told them we did not want “free” promotions and they were fine. Our service level did not change at all. If you do go to the sales presentation for the “free” promotions, don’t give excuses. Just say no thank you. They will try three different presenters with three different sales options. Simply say NO I don’t want it. Do not give an excuse. These sales presentations are designed to take excuses and pick them apart. A simple NO ends the conversation. I also set a timer in these. If they say 90Min, set a timer and tell the sales presenter, “I’m leaving after 90Min”. they don’t want to waste their time on you, if you don’t want to buy. 3. This is a huge resort. You will walk. If you can’t walk they provide door to door cart service. You just have to ask. You can have the carts pick you up at your buildings. Again, we had a fantastic experience and love this resort. I think the key is being straight forward. It is another country. Also, customs and expectations are different for everyone, So ask. If you ask your needs will be met.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Our 2nd visit to Ventus El Cid

    Reviewed by Choosetts(Boston, Massachusetts) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our 2nd trip to this resort. Our 1st was in 2019. Once we were vaccinated we decided it was time to head south and get some sun. We stayed for 9 days at the end of March. Ventus does not disappoint. The staff is friendly and respectful. The grounds beautiful and well kept, the food although probably not considered exceptional, it is non the less very good. I gained 4 lbs!! The resort was at 50% capacity. To me, that was perfect. We did not have to fight for chairs or wait for tables in the DeLores buffet. Our butler, Alma, ( she was great) got us into restaurants most evenings. We managed to get into every one this time where we couldn't on our last visit in 2019. We had an ocean front room/studio on the Ventus side, building 23. The room was great with terrific maid service. We thought the French restaurant was the best, followed by Al Cazar, The Italian had really big portions that we were not expecting so we had to cancel entrees as we were stuffed. I love the bread puff balls that come out of the brick oven. We met some really nice people, listened to the same good band that was there 2 years ago. I forget the name but the girl singer has some pipes on her! I only wish they played more Mexican music and less top 40 oldies stuff. A few of the outdoor shows were really good and a few were just ok. We were privilege so had a butler and to shelf liquor in the privilege lounge. The privilege lounge in the Marina lobby was not open. That was being used to sign up for the Covid test. When you sign up for the test you need to bring your passports and a list of medications you are on. The covid test was done in one of the closed Maria buildings. About 4 buildings were closed due to the 50% capacity. easy peasy swipe inside the nose and you are out in a flash. Don't forget to sign up well in advance of when you will need it. We didn't do any excursions this time mainly due to Covid. We did take the bike tour into Puerto Moroles though. be sure to sign up by 7 am though as it fills up. It is an easy 1 mile walk though. The best prices are at the grocery store there. You can buy chocolate/coffee/vanilla or pharmacy stuff at very reasonable prices to bring back home. There were only a few minor negatives. I do not give the resort 5 stars because of the beach. But, we know going there that the beach and ocean swimming is not great so no surprise. The pools are great though. We spent most of the time at the pools on the Ventuis side. Later in the day we would move to the adult hot tub/pool. We had a broken lock on the slider that never got fixed but we were on the 2nd floor so no biggie. Everything else is about this place is great. This is not a place for the 20 something crowd. There was one group of young folks there and they seemed like fish out of water, Most people there are either families or couples over 50. It is somewhat of a quiet place, Also, we were never hassled about the vacation club which I really appreciated. We will certainly be back. Oh one more thing, all staff wore masks and gloves. The guests did not wear masks outside, only inside buildings. It was extremely clean. 5/5. I felt more unsafe at Ft. Lauderdale airport than I did in Mexico.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A home away from home

    Reviewed by jeanfF6333IU() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff make you feel like home specially at the restaurants and near the bar and lobby they will always offer you something to eat or drink. I was the from April 3rd to the 10th. The bell boys, cleaning staff and restaurant did a good job always left some tips for them. Juan at mercado of dolores is very funny and attentive mi carnal jajaja. If you want strong drinks try to get them from the bar by the lobby thats my recommendation. My bday was april 6th i will deff come back another time hopefully there will be more people at the hotel. Ventus side was almost full capacity but el cid was less than half i believe.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Love Ventus El Cid Puerto Morelos

    Reviewed by Mary A(Luck) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room was decorated beautifully. The grounds are soooo beautiful and well groomed. The restaurants were delicious...We were there for 4 weeks and loved every minute of it. Our favorite waiters were Gregorio and Francisco. They made us feel special!