Paradisus Princesa Del Mar

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7784 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    :( was hoping for royal service treatment (don’t fall for it)

    Reviewed by VJToronto(Mississauga, Canada) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    So disappointed as we upgraded to Royal Service. Talked our friends into joining us. We were embarrassed as they also splurged expecting something different from regular service. It started with our room, wasn’t ready upon our arrival at 1:00pm. Ok. We understand. But soooooo many 20 minutes later (repeatedly) as we waited in our travel clothes and by 5:00 we were finally placed in a non Royal Service room where the door lock didn’t work. So after losing one day we spent the next morning trying to sort out the room situation. By 5:00 the next day we were moved to the royal service area (thank you broken door lock). Our friends next room flooded so they had to spend more time packing up again and moving. This is Royal Service???? We had a butler.....sounds important right? Well we hardly saw here. Yes she was lovely. However the only help she provided was making dinner reservations which I believe isn’t really a luxury. I hate to be a whiner......look at my reviews. I travel a great deal, and I know what to expect....and what not to expect. Royal service at the beach was non existent.....no service unless you walked to the bar, they were very friendly, but again, likely the same in the regular service area. We wanted service!!! That’s what we paid for :( We had zero royal treatment and truly regret not booking in the regular rooms, the only difference on this side is that is a quiet area. The resort is very big so to go to the regular area which is beautiful as well but much more lively....and a bit of a walk. If you are going with friends you will lose time looking for them.. The resort is gorgeous I have to say, as well as the beach, but again, as I travel the Caribbean few times a year, I will NOT come back to this one....I felt so bad convincing our friends to join us and spend the extra money. We were in Paradisus Holguín in March where it was much more enjoyable, quaint and treated like we mattered (in non Royal Service room). We will definitely NOT be back. I tried to ignore the negative reviews but sadly have to join them. Also, please note this resort is at the end of the line so your shuttle will stop at many resorts along the way before you get to yours....not to mention you wait for them all to board the bus...just saying. Ok done with this one. Planning our January trip, and it sure won’t be here!!!

    2nd time at this hotel! one of the best in Varadaro!

    Reviewed by Tanel U() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second stay at this resort! The Hotel and staff are great! from the support staff (maids and etc...) to the bartenders and entertainment staff! Special shout outs to Richard, Marlo and Maday at the beach bar! Daymi and co at the racket-club, Liuban and co at the cigar bar and of course our maid Regla! they all do such a great job and really are the most friendly people we have ever met.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    My wife's 50th birthday

    Reviewed by Scott N Gig H(Windsor, Canada) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow where do I start.... We had the Royal service and boy oh boy it was definitely the Royal service... From the moment we arrived we were treated like rock stars. Our room was on the second floor facing the ocean and at 2pm when we checked in we were brought up to our room by our fabulous butlers Yan and Roger who did an amazing job setting up all our dinners and my wife's 50th party at the Hilltop restaurant, cake and great music by 2 of the best guitarist we have ever heard. The front office was always there to help and always said it's my pleasure. All the staff and entertainment crew were simply amazing every moment. The food was like a 5 star resort in Mexico or Dominica Rep. The beach was fantastic everyday with lots of chairs and palapas and you didn't have to go and drop the trowels on the chairs at 6am always plenty of lounges.The gang at the beach bar was unbelievable every morning they would come and say hi with a hug and every time you left the beach they would say have a great night and would see you in the morning. Now for the management WOW!!!! not sure I can even give them enough credit by writing so a HUGE THUMBS UP to all of them, Marines and her colleagues are truly awesome. The lobby is a great atmosphere every night, the two gentleman that played guitar nightly in the lobby were excellent along with the gentlemen on the saxophone. Special thanks to Dr.Fidal for helping me with my lower back I am feeling much much better thanks. Well I could go on and on and on, all I say is go to Paradisus Princess Del Mar and live it like we did. We didn't want to leave...... miss them and we feel we now have a very largefamily in Varadaro Cuba. Enjoy the pictures

    Amazing weather, people and vacation!

    Reviewed by George R() on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My time at princesa was perfect from day 1 to the last day. Weather was fantastic, barely any rain, the food was quite good which was surprising for me! The entertainers especially Alexis, Nayvi and Rigo were spot on. Alexis and Nayvi always made sure a volleyball game was going on and he even took me and a few individuals to play basketball. Rigo was a great dancer entertainer and taught me and my girlfriend Salsa (well me mostly because my girlfriend already knows how to dance). The beach bar staff (Richard, Marya, dairon and Marlon) were fantastic as well, always made sure I had a drink in my hand and made sure my family was having a great time! Altogether fantastic and would highly recommend people to come here for their time in varadero!

    Home away from home!

    Reviewed by Donna M(Sudbury, Canada) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at Paradisus Princesa Del Mar Resort and Spa 12 times and we will be heading back again later this month. The property is a gem. With three pools, a fabulous beach, beautiful grounds and 6 a la carte restaurants, plus 2 buffets. We have always found our rooms to be clean comfortable and well maintained. Any small issue was dealt with quickly and efficiently. The food selection is vast with 6 a la cartes offering everything from fresh made sushi to wonderful steaks. Offerings include stone baked pizza, fresh catch of the day and more lobsters than any one should eat. Made order omelets for breakfast and a wonderful array of fresh fruit and so much more. For something light and simple a ham and cheese sandwich or a hamburger and fries, as I said something for every palate. The selection of International liquors including several ages of quality Cuban rum, gin, vodka, ensure any straight up or mixed drink will satisfy. A nice selection of Spanish wines and sparking Cava are always a treat. Whether you stay in a garden room or Royal service, both are spectacular, the service you will receive will be outstanding. The staff are wonderful! They are the most important asset of this resort. They go out of their way to make everyone feel warm and welcome. Tipping is not expected but is always appreciated. Regardless your service will be excellent.