Be Live Experience Varadero

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2968 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Wonderful wxperience

    Reviewed by keisha555() on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the 7th hotel I have stayed in while visiting Varadero. By far the best!!! We had a bad start after arriving late at night , tired and hungry. The room we were sent to was possibly the worst I’ve seen... not what I paid an upgrade for. I went to the front desk and talked to the nice ladies... it was a special anniversary that we were there to celebrate over the next two weeks. By the next morning we were all settled in to an amazing room... steps from the beach. Grounds were beautiful and well kept. Hotel and lobby were always being cleaned. Staff was great... bartenders so fun to talk with. Beach was gorgeous, always clean... lots of chairs. Food was average... but that’s not what we came for, we knew what it’s all about the experience and exploring Cuba. We will be going back with the whole family , as soon as possible !!!

    Nice room, below average food, awful customer service

    Reviewed by alfonsorB6422RI(Montreal, Canada) on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Went on a 7 day trip to Varadero with wife, got this Hotel, all inclusive, with a Sunwing package. We arrived at around 23.00 and got 7th floor, with a view to the beach room. Clean. We were issued our two keys, one for the room, the other for the safe. We were told that both keys work for the door, only one for the safe. The one for the safe did not work on first attempt, so we came down, asked the representative and she re-encoded the key, asked us to not put the key near a phone. We did, but the key did not work either. We came down and advised her of that, she looked puzzled and said, ok, if you want I can send you someone to check it. We agreed on that. That person never came, and we were not able to use the safe. Asked again the next day and same excuse, someone is coming to check it. As we had our baggage with padlocks it was only a minor inconvenience. Front desk customer service was really useless as we were never ever given information, just referred to 'some papers' or something else. The only time we had real information was when we asked the frequency of the panoramic bus, a double story bus that tours the island. It costs CUCs (cuban convertible pesos) and you can hop on / hop off as many times as you want in a day. When asked the customer services representative when does the bus pas ? she told us, literally :'The first one comes at 9:00, and then every 45 minutes'.

    What a wonderful place!!

    Reviewed by 103stacey(Edmonton, Canada) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 2nd time to Varadero. We had low expectations for the most part but were pleasantly surprised with this resort and would definitely stay there again in a heartbeat. The staff were very friendly and so gracious, always smiling and helpful. Our housekeeper Amparo was very sweet and did a great job keeping our room clean and kept us supplied with bottled water. We were lucky on our 3rd day there, we came back to our room to find brand new mattresses on the beds! Very comfortable! The food was pretty good, we always had tons of options to choose from. Lizabet was often our server and she has such a warm smile, just a really nice girl and always attentive to everyone's needs. The Bamboo a la carte restaurant was fantastic. The Cafe Cuba was our daily cappuccino stop in the lobby. Cesar is a great guy and always happy to serve. Not a single complaint here. We always had towels and toilet paper which had been a problem elsewhere. This place is excellent value for your money! We can't wait to go back!!

    Good

    Reviewed by Debbie E(Brampton, Canada) on Mar 14, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Let me see, where do I start. Like so many have said, 3 star only so don’t expect any more. We stayed in the Super Saver room and everything worked, no bed bugs so we were happy with the room. We were amazed that out of all the more exspensive rooms, this super saver room was closest to the beach and right across from the beach bar! Perfect location! So much to tell but will take a lot of time to say everything. I will tell as I think of it so my review will be possibly all over the place lol. Just got back March 12/2020. The ladies working at reception I was not impressed with, no smiles, no thankyou’s, not helpful at all if there was no money to be exchanged. The one man working at reception was very pleasant and welcoming. The beach bar bartenders were pleasant, the bartenders at the pool bar were not pleasant and they all were putting way too much liquor in the drinks. The lobby bar was ok, the young male was nice but the others were not. I am a quiet woman aged 63 and found I was ignored numerous times at the lobby bar, reception. The beach is beautiful but not enough available umbrellas, there are umbrellas but in the weirdest places where you can’t fit under. One day we walked up and down the beach looking for lounge chairs, that didn’t happen often but in Feb. and March, the resorts busiest season it will occur and then of course one of my ultimate pet peeves are the greedy that mark their spots and leave for the day. Anyways, Trip Advisor won’t let me write anymore.

    Great Vacation

    Reviewed by amys761() on Mar 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been to this resort 4 times and I absolutely love it, with that being said you must remember its Cuba, I don't go for the food or the amenities they are at par with price point, the rooms are okay again you get what you pay for. I keep returning to this resort not for those things but to see the workers there! Our very first trip we met an entertainer by the name Felix and he is incredible, super kind always smiling and interacting with the resort guest. Not only did he make us feel at home but we built a friendship one that continues even when I'm back home in Canada. Hands down one of the best employees at Be Live Experience Others workers who need to be recognized are Santiago and Yohanka at the pool bar, Humberto at the beach bar, Yardier and Juan Carlos at the beach restaurant these people have made our trips much more enjoyable and will continue to return to visit these amazing people