Refund requests for exceptional circumstances

You may request a refund of your air-only itinerary if you experience one of the following:

Death of the guest booked to travel with WestJet.
Death of an immediate family member or travel companion.
Jury duty summons affecting the dates of travel.

If your documentation is not written in English, French or Spanish, the document must be translated to one of these three languages.

Documentation is required in all cases and must be submitted within 12 months of your flight cancellation. WestJet will not respond to requests that do not contain the proper documentation.

*Please note, if you are submitting this request, all persons on the same itinerary will be cancelled. If all guests on the itinerary do not need to cancel, contact our Service and Sales Centre (1-888-WESTJET).

*Required fields

We have received your request and we will be in touch shortly. All requests will be processed as soon as possible; however, due to the nature of these requests additional time may be required if confirmation of details is necessary.

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Reason for Request

*Select the reason for the request:

Requestor Information

First name

Last name

Address line 1

Address line 2

Optional

City

Zip / postal code

Country

Email address

Confirm email address

Phone number

IATA Number (Travel Agents only)

Optional

Reservation Information

Guest name on reservation

Reservation code

Flight date:

Executor Information (if applicable)

Executor/power of attorney's full legal name

Optional

Phone number

Optional

Executor/power of attorney email address

Optional

Confirm executor/power of attorney email address

Optional

*Required Documentation

Submit all applicable documents to your request.

If the request is due to the death of a guest booked to travel with WestJet, an immediate family, or a travel companion:

Include one of the following as proof of death:

A copy of the death certificate
A handwritten registration of death with the registrar's stamp or signature
A funeral home statement of death with the funeral home’s contact information and a stamp or signature
A medical statement of death with the attending physician’s name and signature (electronic copies accepted)

If the deceased guest was the only person on the reservation, also include:

A copy of the portion of the Last Will and Testament identifying the executor, or
A copy of the marriage certificate, if applicable to a spousal request

If the request is due to jury duty affecting travel dates:

Include:

A copy of the jury duty summons

We may ask for additional documentation after reviewing your request.

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