Seating accommodations

Every guest deserves a seat that fits their needs. Whether you need help transferring, a seat with specific features, or extra space, this page explains your options and what to do before you fly.

Standard seating

Standard seats are available to all guests in the Economy cabin. 

You can select a seat during booking, or anytime after, in Manage trips. 

If you don’t choose a seat, we’ll assign one before departure based on availability. If you’ve added an accessibility request to your booking, we’ll consider those needs when assigning your seat. 

If you need visual, hearing, or mobility support, add an accessibility request to your booking in Manage Trips, or contact us at least 48 hours before departure. 

  1. Emergency exit rows

    These seats are reserved for guests who are able to assist in an evacuation, as required by Canadian Aviation Regulations.

    Exit row restrictions

If you need help transferring to or from your seat

Some seats offer more space and easier access for transferring. Depending on the aircraft and availability, the options below will support a more comfortable transfer. 

Seat locations vary by aircraft and are subject to availability.

Seating accommodations for medical disabilities

If a standard seat doesn’t meet your needs due to a medical disability, you may be eligible for a seating accommodation to support safe travel. This may include a seat with specific features or a specific location onboard.

Seating accommodations are based on:

  • The cabin and fare you purchased
  • The nature of your medical needs
  • Seat availability on your flight

When a seating accommodation may not be available

Some requests may not qualify for a seating accommodation, including:

  • Requests for extra legroom based only on height
  • Seating for a travel companion who is not travelling as your required personal attendant
  • Requests outside the cabin or fare purchased

All seating accommodations are based on availability.

How to request a seating accommodation

To help us support your travel needs, have your healthcare provider complete and submit the Air Travel Requirements Assessment form.

Air Travel Requirements Assessment Form

Timing

  • Submit the form at least 48 hours before your flight (excluding weekends and holidays)
  • We recommend submitting it 10 days before travel to allow time for review

What your healthcare provider should include

  • The seating features being requested
  • The medical reason for the request
  • Any onboard limitations or restrictions

This information should be added on the last page of the form, under “Additional remarks”.

Submit the form:

Retention of documents

All personal health information is handled and protected in accordance with the WestJet Privacy policy. To support future service requests, we keep an electronic copy of the personal health information you share with us. We retain this information only as long as reasonably required for the purpose it was collected, and for at least three years.

Travelling with a personal attendant or needing extra space

An extra or adjacent seat accommodation is available when a disability requires it. This includes travelling with a required personal attendant or needing additional space due to a disabling medical condition or obesity. 

To request this accommodation, submit medical documentation using the Air Travel Requirements Assessment Form. 

If supporting documentation is provided as a letter, it must: 

  • Be on official letterhead 
  • Be signed and dated 
  • Include all required medical details. 

For guidance on what information to include, review Travelling with Health Concerns with your healthcare provider. 

Travelling to or from the United States

For flights to and from the United States, WestJet meets accessible seating requirements under 14 CFR Part 382 Subpart F. 

To help us meet your needs, please email MedDesk@WestJet.com with the following details: 

  • Your full name as shown on your government‑issued identification
  • Your WestJet reservation code
  • Date of birth
  • Date of travel
  • Flight origin and destination
  • A description of your disability and onboard seating request