Service fees: baggage, cancellation and more
Flexible change or cancellation
There’s no fee to change or cancel flights booked before February 28, 2021.
The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.
WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. For bookings after August 4, protect your vacation with the Travel Protection Plan. To request cancellation of a WestJet Vacations package, please contact us directly.
If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.
There are quite a few service fees, and we want to make sure you understand them. This handy page outlines any fees that may come up when travelling as our guest.
The fee amounts show the minimum to maximum tax (0-18 per cent) payable, which may be applicable in some circumstances, unless otherwise noted, fees are shown in Canadian dollars. Please note, fees are generally charged in the currency of the reservation, however, in some cases they may also be charged in the currency of the country you're travelling to or from.
Are you travelling with one of our airline partners? The policies of the other carrier may apply. We encourage you to familiarize yourself with the fees for your journey.
Effective February 12, 2020 checked baggage fees will increase for guests that booked a Basic fare going to and from Europe for travel on or after March 31, 2020.
Checked baggage fees
Whether you pride yourself in packing light or you can't travel without a full set of luggage, know ahead what your bags will cost so there’s no surprises at check-in.
| Basic, Econo or Member Exclusive | $30-35.40 | $50-59 | $100-118 | $100-118 |
| EconoFlex | No fee | $50-59 | $100-118 | $100-118 |
| Premium | No fee | No fee | $100-118 | $100-118 |
| Business | No fee | No fee | $100-118 | $100-118 |
Basic fare travel to and from Europe
Baggage fees listed below are applicable for Basic fare travel between Canada and Europe effective February 12 2020, for travel on or after March 31, 2020.
| Basic | $60-71 | $90-107 | $100-118 | $100-118 |
Overweight and oversized bags for all fares: $100-$118
Fee is charged in CAD or USD, depending on departure country. GST is charged on all itineraries that originate in Canada.
Learn about baggage allowance.
New sports equipment handling fee:
Effective March 11, 2019 a handling fee of $50 CAD/USD for select sporting equipment and firearms will apply. Please see https://www.westjet.com/en-ca/travel-info/baggage/sports for more information.
When is your first bag free?
First bag fees are included in EconoFlex, Premium and Business fares and for WestJet RBC® World Elite Mastercard‡ holders. Silver, Gold and Platinum WestJet Rewards members receive baggage benefits beyond the first bag.
WestJet Rewards members checked baggage fees
| WestJet RBC® World Elite Mastercardǂ primary cardholders | No fee1 | $50-59 | $100-118 | $100-118 |
| Silver members | No fee1 | No fee1 | $100-118 | $100-118 |
| Gold members | No fee1 | No fee1 | $100-118 | $100-118 |
| Platinum members | No fee1 | No fee1 | No fee1 | $100-118 |
Overweight and oversized bags for all members: $100-$118
Fee is charged in CAD or USD, depending on departure country. GST is charged on all itineraries that originate in Canada.
Paying baggage fees
You can pay fees for luggage on applicable flights when you check-in:
- Online, 24hrs to 60 minutes before you fly
- At the WestJet customer service desk
- At a kiosk at the airport, before your flight departs
WestJet does not accept checked baggage fee payments through our Contact centre.
More about baggage fees
Baggage fees and country of origin
When WestJet’s baggage rules are determined to apply, fees depend on the country you depart from, as per industry standards.
Guests departing from:
- Canada - 1st bag fee $30 CAD, 2nd bag fee $50 CAD
- United States, Latin America, Caribbean - 1st bag fee $30 USD, 2nd bag fee $50 USD
- Italy, Ireland, France and Spain - 1st bag $30 CAD, 2nd bag $50 CAD will be quoted in Euros and exchange rates will reflect on your credit card based on the day of departure
- UK - 1st bag $30 CAD, 2nd bag $50 CAD will be quoted in GBP and exchange rates will reflect on your credit card based on the day of departure
- Australia – 1st bag $30 CAD, 2nd bag $50 CAD will be quoted in AUD and exchange rates will reflect on your credit card based on the day of departure
- All other locations - 1st bag $30 CAD, 2nd bag $50 CAD will be quoted in the local currency of departure and exchange rates will reflect on your credit card based on the day of departure
Basic fare guests departing from:
Effective February 12, 2020 for travel on or after March 31, 2020
- Canada to Europe booked in Basic - 1st bag fee $60 CAD, 2nd bag fee $90 CAD
- United States to Europe booked in Basic - 1st bag fee $60 USD, 2nd bag fee $90 USD
- Italy, Ireland, France and Spain - 1st bag $60 CAD, 2nd bag $90 CAD will be quoted in Euros and exchange rates will reflect on your credit card based on the day of departure
- UK booked in Basic – 1st bag $60 CAD, 2nd bag $90 CAD will be quoted in GBP and exchange rates will reflect on your credit card based on the day of departure
Baggage fees are per direction, including taxes. GST is charged on all itineraries that originate in Canada.
Reimbursements
If a bag is lost, you will be reimbursed for your baggage fee (not including excess valuation) in addition to settlement for the loss of luggage.
Carry-on luggage
Carry-on items help to make your trip more comfortable and convenient. We do our best to accommodate your carry-on allowance in the cabin, but acceptance of carry-on baggage is subject to space availability. If adequate space is not available, carry-on items will be placed in checked baggage (and be unavailable for the duration of the flight) at no cost.
Good guideline: your souvenir stuffed buffalo head is definitely going in checked baggage.
| One item of carry-on baggage | 53 cm x 23 cm x 38 cm (21 in. x 9 in. x 15 in.) |
No fee |
| One personal item | 41 cm x 15 cm x 33 cm (16 in. x 6 in. x 13 in.) |
No fee |
Change fees
Change fees apply for each affected flight – per direction, per person.
Change up to 24 hours after booking (excluding same-day travel)
NO FEE
All bookings made within 24 hours (excluding same-day travel) can be changed for no fee. Same-day travel is defined as a flight departing within 24 hours from time of booking.
Change fees after 24hr from the time of booking
Basic fares: No changes are permitted after 24 hours from time of booking.
Fares with flexibility
EconoFlex fares within Canada: Change your flight for no fee. Difference in fares will apply.
PremiumFlex and BusinessFlex fares: Change your flight for no fee. Difference in fares will apply.
| Change fee for: | Econo | Econo Flex | Premium | Business | |
|---|---|---|---|---|---|
More than 60 days until your flight |
|||||
| Flight within Canada | 25-30 CAD For bookings made on or after October 16: 50–59 CAD |
No fee | 25-30 CAD For bookings made on or after October 16: 50–59 CAD |
100-118 CAD | |
| Flight between Canada all destinations (except Europe): | 25-30 CAD For bookings made on or after October 16: 50–59 CAD |
25-30 CAD | 25-30 CAD For bookings made on or after October 16: 50–59 CAD |
100-118 CAD | |
| Flight between Canada and Europe | 100-118 CAD | 100-118 CAD | 100-118 CAD | 400-472 CAD | |
60 days or less to your flight |
|||||
| Flight within Canada | 100-118 CAD | No fee | 100-118 CAD | 100-118 CAD | |
| Flight between Canada all destinations (except Europe): | 100-118 CAD | 100-118 CAD | 100-118 CAD | 100-118 CAD | |
| Flight between Canada and Europe | 250-295 CAD | 250-295 CAD | 250-295 CAD | 400-472 CAD | |
Note:
- For Member Exclusive fares, refer to the attributes of the fare bundle booked (ex. for Member Exclusive Economy, see rules for Econo, etc.)
- Fees are charged in the currency of the original transaction. Credit card exchange rates apply.
- For companion voucher bookings, changes must be made prior to the expiry date of the voucher used for the original booking.
Name change fees
The following is a breakdown of the fees associated with changing the name on your itinerary. Please call 1-888-937-8538 if you would like to make a name change.
| Name change fee for: | Econo | Econo Flex | Premium | Business | |
|---|---|---|---|---|---|
| Travel within Canada | 100-118 CAD | 100-118 CAD | 100-118 CAD | 100-118 CAD | |
| Travel between Canada and all destinations except Europe: | 100-118 CAD | 100-118 CAD | 100-118 CAD | 100-118 CAD | |
| Travel between Canada and Europe | 150-177 CAD | 150-177 CAD | 150-177 CAD | 150-177 CAD | |
**Fees are charged in the currency of the original transaction. Credit card exchange rates apply.
**For bookings on or after March 11, 2019, change fees apply for each affected flight.
Changing your form of payment
If you have paid for your reservation using a credit card or payment card and you'd like to use your Travel Bank credit(s) instead, please call us at 1-888-937-8538 (1-888-WESTJET) within 24 hours of making your reservation. Changing the form of payment after 24 hours from the time of booking is not possible.
Same-day flight changes (during check-in)
Same-day travel change fees
| Change fee for: | Econo | Econo Flex | Premium | Business | |
|---|---|---|---|---|---|
| Flight within Canada | 150-177 CAD | No fee | 100-118 CAD | No fee | |
| Flight between Canada and all destinations except Europe: | 150-177 CAD | 100-118 CAD | 100-118 CAD | No fee | |
| Flight between Canada and Europe | 250-295 CAD | 250-295 CAD | 250-295 CAD | No fee | |
If you're looking to change to an earlier flight, or want to be re-accommodated for a missed flight, to the same origin and destination on the same day of travel, this must be requested at the time of check-in (or, if at the airport, within two hours of a missed flight). Please note, this will always be subject to availability. Also, the difference in fare will not be charged or refunded for a change to an earlier or missed flight.
Arriving early for your flight:
- the flight must be to the same destination on the same calendar day and cannot be on a sold out flight.
- your request is accommodated at the airport on the same calendar day, for the applicable fee based on the fare booked.
- your request is accommodated through self-serve kiosk, mobile and web check-in starting five hours before the original flight's estimated time of departure. If you arrive more than five hours before the original flight's estimated time, you must see a WestJet customer service agent.
- if there is space on the flight, you may be confirmed on the earlier flight.
- you may only request to depart on an earlier flight if your baggage is with you.
Arriving late for your flight:
Please note, you will be considered a late-show if you contact WestJet within two hours of (before or after) your flight's scheduled time of departure. WestJet will allow you to late-show for the next available flight, to the same destination, on the same calendar day, if a seat is available, for the applicable fee. In some cases, the next available flight may be the next day or later, depending on the destination involved.
WestJet Vacations change fees
- Changes will be accepted within 24 hours of the original booking without change fees. Guests will be required to pay the difference in fares.
- Changes accepted 21 days or more before departure, and subject to a 100 CAD change fee per guest including GST.
- Vacations booked with round-trip Premium fares will not be charged the change fee.
- All vacations are subject to applicable supplier rates and charges.
- Changes are re-booked at current retail price. A change of property is treated as a cancellation.
- One name change is permitted outside of 21 days or more prior to departure per booking for a change fee of 100 CAD plus GST;
- Hotel and other suppliers also have fees that may be applicable.
To change your vacation, please call WestJet Vacations during business hours (1-877-737-7001).
| Econo or EconoFlex | 100 CAD (includes GST) Refund to original form of payment |
100 CAD (includes GST) Difference in package price will apply |
| Premium | No fee Refund to original form of payment |
No fee Difference in package price will apply |
Cancellation fees
Cancellation fees apply for each affected flight – per direction, per person.
For all fares, except Basic, you may cancel flights up to two hours before scheduled departure. In the case of a no-show, all funds including taxes and fees are forfeited.
Cancel up to 24 hours after booking (excluding same-day travel)
NO FEE
All bookings made within 24 hours (excluding same-day travel) can be cancelled for no fee. Same-day travel is defined as a flight departing within 24 hours from time of booking.
Cancel fees after 24hr from the time of booking
Basic fares: There is no refund or future travel credit for cancellations after 24 hours from time of booking.
Fares with flexibility
EconoFlex fares within Canada: Cancel your flight for no fee. Credit will be deposited in your travel bank
PremiumFlex and BusinessFlex fares: Cancel your flight for no fee. Refund returned to original form of payment.
| Cancel fee for: | Econo | Econo Flex | Premium | Business | |
|---|---|---|---|---|---|
More than 60 days until your flight |
|||||
| Flight within Canada | 25-30 CAD For bookings made on or after October 16: 50–59 CAD |
No fee | 25-30 CAD For bookings made on or after October 16: 50–59 CAD |
100-118 CAD | |
| Flight between Canada all destinations (except Europe): | 25-30 CAD For bookings made on or after October 16: 50–59 CAD |
25-30 CAD | 25-30 CAD For bookings made on or after October 16: 50–59 CAD |
100-118 CAD | |
| Flight between Canada and Europe | 100-118 CAD | 100-118 CAD | 100-118 CAD | 600-708 CAD | |
60 days or less to your flight |
|||||
| Flight within Canada | 100-118 CAD | No fee | 100-118 CAD | 100-118 CAD | |
| Flight between Canada and all destinations except Europe: | 100-118 CAD | 100-118 CAD | 100-118 CAD | 100-118 CAD | |
| Flight between Canada and Europe | 250-295 CAD | 250-295 CAD | 250-295 CAD | 600-708 CAD | |
Note:
- For Member Exclusive fares, refer to the attributes of the fare bundle booked (ex. for Member Exclusive Economy, see rules for Econo, etc.)
- Fees are charged in the currency of the original transaction. Credit card exchange rates apply.
Same-day flight cancellation (during check-in)
Same-day travel cancellation fees
| Cancel fee for: | Econo | Econo Flex | Premium | Business | |
|---|---|---|---|---|---|
| Flight within Canada | 100-118 CAD | No fee | 100-118 CAD | 100-118 CAD | |
| Flight between Canada and all destinations except Europe: | 100-118 CAD | 100-118 CAD | 100-118 CAD | 100-118 CAD | |
| Flight between Canada and Europe | 250-295 CAD | 250-295 CAD | 250-295 CAD | 600-708 CAD | |
WestJet Vacations cancellation fees
Cancel within 24 hours of booking
Vacation cancellations will be accepted within 24 hours of booking for no fee. The full amount of the package, or deposit paid, including refundable fees such as seat selection, will be fully refunded to the original form of payment.
For vacations purchased on or after September 17, 2018
- Cancellations will be accepted 25 days or more before departure, subject to a $250 CAD cancellation fee per guest.
- Vacations booked with round-trip Premium fares will not be charged the cancellation fee.
- Hotel and other suppliers also have cancellation fees that may be applicable. The remainder of the booking price will be refunded back to the original form of payment.
- Cancellations made 21 - 24 days before departure will result in 50% forfeit of the amount paid.
- Cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.
to cancel your vacation, please call WestJet Vacations during business hours (1-877-737-7001).
| Economy Cabin |
250 CAD per guest |
50% of package price |
Non-refundable |
| Premium Cabin |
No fee |
50% of package price |
Non-refundable |
No-show policy
Life sometimes gets in the way of plans. We understand, and we try to be as accommodating as possible when plans change. You may cancel flights up to two hours before scheduled departure. In the case of a no-show, all funds (including taxes and fees) are forfeited, and that's no fun for anyone.
For bookings on or after March 11, 2019, cancellation fees apply per fare component and for each applicable fare note in one ticket.
Seat fees
Don’t miss out on the seat you want. Whether you prefer a window or aisle seat, or perhaps you want to be one of the first off the aircraft upon arrival, then you’ll want to reserve your seat ahead of time.
Fees for advanced seat selection
If you skip seat selection, your seat will be automatically assigned for no fee. Choosing a seat at any time will result in the following fees based on your fare:
| Basic | $5-$100 CAD | $5-$50 CAD | $10-$100 CAD | $10-$100 CAD |
| Econo |
|
$5-$50 CAD | $10-$100 CAD | $10-$100 CAD |
| EconoFlex |
|
|
At a discount to Econo/Basic | $10-$100 CAD |
| Premium/Business |
|
|
|
|
If you are paying for a seat fee on westjet.com, the fee will be charged in the currency of your reservation, when selecting a seat more than 24 hours before flight time.
Fees for advance seat selection are charged for each flight segment, each direction of travel. Flight segments are identified by flight numbers; each flight number represents one flight segment.
Seat fees are non-refundable within 24 hours of scheduled departure with the exception of full itinerary cancellations made more than two hours before the originally scheduled time of departure.
Complimentary seat assignment for family seating is provided for each guest under the age of 14 so they can be seated with one adult.
When your pet flies WestJet, they're our guest. Okay, so they don't get spicy snack mix or inflight entertainment - yet - but we do work hard to ensure your pet travels in comfort and safety. To ensure we provide the best ride for your pet, travel dates, kennel sizes, animal types and other restrictions apply. Learn more.
- pets are not accepted at all hotels, or may be permitted with additional charges. Please contact the hotel directly to inquire.
- To add kennel as carry-on or checked baggage to a WestJet flight please call 1-888-937-8538 (1-888-WESTJET).
- Not travelling with your pet? WestJet Cargo can help get your animal where they are going.
| Travelling option | Fee |
| In the cabin (carry-on) |
Travel within/between Canada and the U.S. Travel between Canada/U.S. and all destinations outside the U.S. |
| As checked baggage |
Travel within/between Canada and the U.S. Travel between Canada/U.S. and all destinations outside the U.S. |
| On their own (as cargo) | Please contact WestJet Cargo at 1-866-952-2746 (1-866-WJCARGO). |
All WestJet aircraft are cashless. We accept the WestJet RBC® MasterCardǂ, American Express®, Diners Club International®, Discover®, MasterCard® and Visa®. On-board purchases are charged in Canadian dollars. Guests seated in Premium receive food and beverages (beer, wine and spirits). WestJet reserves the right to limit alcohol service.
| Service | Fee and details |
|---|---|
| Non-alcoholic beverage and snack |
Complimentary (on flights over one hour) |
| Food options | 2.99-16.49 CAD (availability based on flight time and duration) |
| Alcoholic beverages | 6.99-8.49 CAD (availability based on flight time and duration) |
| Earbuds | Standard 3.49 CAD* Hi-fi 12.49 CAD* * Plus applicable taxes. |
| Blanket | 3.99-4.59 CAD |
Did you know we fly lobsters too? And you don't even have to buy them a seat (just a special box). We have some other special services that you might be interested in. Unfortunately, lemon herb butter is not one of them.
| Service | Fee and details |
|---|---|
| Unaccompanied minor | $100-118 CAD per direction |
| Travel Bank credit extension | $20-23.00 Some credits may not qualify for extension. |
| Seafood boxes4 | $10-11.80 CAD |
| Excess valuation | $10-11.80 CAD per item |
| Contact Centre Booking Fee for Basic fare7 | $15.75 per guest |
Legal, restrictions and terms and conditions
- Legal note1
The fee will be waived for eligible WestJet Rewards member and up to eight companions travelling on the same reservation (excludes WestJet groups and WestJet Vacations group bookings); the eligible member's WestJet Rewards ID must be on the reservation at the time of check-in.
- Legal note2
This fare is non-refundable to the original form of payment when cancelled more than 24 hours after booking or for same day bookings.
- Legal note3
The fee will be taken from the original amount paid, and the balance will be refunded to the original form of payment.
- Legal note4
These boxes do not include coolant, or the lobsters, and may only be available for purchase seasonally at select airport locations.
- Legal note5
After the cancellation fee has been assessed, the remainder will be placed in a Travel Bank for future use. Any portion paid with WestJet dollars will be refunded to your WestJet Rewards account. Not applicable for a Basic fare.
- Legal note6
Excluding flights departing within 24 hours of booking (same-day travel).
- Legal note7
Fee will be waived when self-serve option is not available.
^Flight prices: terms and conditions
- Prices may not reflect real-time pricing or availability. Prices will be updated at least every two hours.
- Prices displayed above are subject to change and are not guaranteed until payment is made and accepted.
- Seasonal start and end dates apply and are indicated in the booking flow.
- Advertised prices, taxes and fees may fluctuate based on exchange rate.
- Seats at these fares are limited and may not be available on all flights.
- New bookings only.
- Non-refundable.
- Advance purchase required.
- Flights may not operate on certain days.
- All fares shown are one-way.
*Vacation package prices: terms and conditions
- Limited quantities available at prices listed.
- Package prices may not reflect real-time pricing or availability.
- Pricing on this page is based on previous data collection (cache). Although we strive to be as accurate as possible, up-to-date pricing and inventory will be provided upon your selection of a vacation package.
- Round-trip from select cities. Other departure cities and dates available, and prices to be as may be higher.
- Price is per guest, based on double adult occupancy unless otherwise specified.
- Taxes for U.S., Mexico and Caribbean destinations can fluctuate based on exchange rate.
- Transfers not included unless otherwise specified.
- Advance booking required.
- Non-refundable and non-transferable.
- Offers limited and subject to availability.
- New bookings only.
- Not valid on group bookings.
- Fuel surcharge between $44 - $90 round-trip still applies to Air MilesTM redemption bookings.
- Other restrictions may apply.
- Quebec licensee.
- OPC fees are charged at a rate of $1.00 per $1000.
- Mailing address: 6085 Midfield Road, Toronto ON L5P 1A2. TICO registration number: 50018683.
- Advertised destinations change frequently. Although efforts are made to represent the general region being advertised, the images shown are for illustration purposes only and may not accurately reflect the product being advertised.
- Special offers highlighted on the dynamic package pricing may not be available on advertised departure dates. Special offers may include additional savings, resort credits, kids stay free and more. These offers will have their own travel terms, please visit WestJet Vacations offers page for additional offer details.
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