Service fees

The following is a breakdown of the fees associated with changing the name on your itinerary. Please call 1-888-937-8538 if you would like to make a name change.

**Fees are charged in the currency of the original transaction. Credit card exchange rates apply.
**For bookings on or after March 11, 2019, change fees apply for each affected flight.

If you have paid for your reservation using a credit card or payment card and you'd like to use your Travel Bank credit(s) instead, please call us at 1-888-937-8538 (1-888-WESTJET) within 24 hours of making your reservation. Changing the form of payment after 24 hours from the time of booking is not possible.

Same-day travel change fees

If you're looking to change to an earlier flight, or want to be re-accommodated for a missed flight, to the same origin and destination on the same day of travel, this must be requested at the time of check-in (or, if at the airport, within two hours of a missed flight). Please note, this will always be subject to availability. Also, the difference in fare will not be charged or refunded for a change to an earlier or missed flight.

Arriving early for your flight: 

• the flight must be to the same destination on the same calendar day and cannot be on a sold out flight.
• your request is accommodated at the airport on the same calendar day, for the applicable fee based on the fare booked.
• your request is accommodated through self-serve kiosk, mobile and web check-in starting five hours before the original flight's estimated time of departure. If you arrive more than five hours before the original flight's estimated time, you must see a WestJet customer service agent.
• if there is space on the flight, you may be confirmed on the earlier flight.
• you may only request to depart on an earlier flight if your baggage is with you.

Arriving late for your flight:

Please note, you will be considered a late-show if you contact WestJet within two hours of (before or after) your flight's scheduled time of departure. WestJet will allow you to late-show for the next available flight, to the same destination, on the same calendar day, if a seat is available, for the applicable fee. In some cases, the next available flight may be the next day or later, depending on the destination involved.

• Changes will be accepted within 24 hours of the original booking without change fees. Guests will be required to pay the difference in fares.
• Changes accepted 21 days or more before departure, and subject to a 100 CAD change fee per guest including GST.
• Vacations booked with round-trip Premium fares will not be charged the change fee.
• All vacations are subject to applicable supplier rates and charges.
• Changes are re-booked at current retail price. A change of property is treated as a cancellation.
• One name change is permitted outside of 21 days or more prior to departure per booking for a change fee of 100 CAD plus GST;
• Hotel and other suppliers also have fees that may be applicable.

To change your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

Learn more about our fare options

Same-day travel cancellation fees

Cancel within 24 hours of booking

Vacation cancellations will be accepted within 24 hours of booking for no fee. The full amount of the package, or deposit paid, including refundable fees such as seat selection, will be fully refunded to the original form of payment.

For vacations purchased on or after September 17, 2018

• Cancellations will be accepted 45 days or more before departure, subject to a $250 CAD cancellation fee per guest.
• Vacations booked with round-trip Premium Economy fares will not be charged the cancellation fee.
• Hotel and other suppliers also have cancellation fees that may be applicable. The remainder of the booking price will be refunded back to the original form of payment.
• Cancellations made 44 - 21 days before departure will result in 50% forfeit of the amount paid.
• Cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.

to cancel your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

For vacations purchased before September 17, 2018

• cancellations will be accepted 21 days or more before departure, subject to a 250 CAD cancellation fee per guest. Vacations booked with round-trip Plus fares will not be charged the cancellation fee.
• hotel and other suppliers also have cancellation fees that may be applicable.
• the remainder of the booking price will be refunded back to the original form of payment.
• cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.

to cancel your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

Life sometimes gets in the way of plans. We understand, and we try to be as accommodating as possible when plans change. You may cancel flights up to two hours before scheduled departure. In the case of a no-show, all funds (including taxes and fees) are forfeited, and that's no fun for anyone.

For bookings on or after March 11, 2019, cancellation fees apply per fare component and for each applicable fare note in one ticket.

Cancel your flight