Customer Service Agent

Women at service desk hands man a boarding pass

What you'll do

As a Customer Service Agent (CSA), you play an essential role in ensuring our guests have a positive experience getting through the airport, including at check-in, baggage drop, gate operations and much more.


Calgary, Toronto, Vancouver and Edmonton

We have a fun and friendly culture where we work together to win

As a CSA, you can look forward to the following perks

  • Schedule bidding, shift trade and overtime opportunities
  • Watch for full-time, part-time and casual availabilities
  • A job that keeps you moving and active
  • 2 weeks’ vacation with an increase after 3 years
  • Yearly uniform allowance


CSA requirements

  • Minimum two years’ experience in a customer-facing role
  • Canadian citizen or hold a valid Canadian permanent residence card
  • Ability to complete a criminal background check
  • Successful completion of a physical test 

When hired, you will need to be available for a 2-week paid training course, part of which will require full-time hours. 

At WestJet we invest in our teams and want to see each and every person reach their full potential. Here are just some of the career path opportunities* you can pursue.

  • Shift Leader
  • Guest Experience Manager

​*Each WestJetter’s career path is unique, and we cannot guarantee timing or which path you choose. We encourage development and growth and your leader will support you with your path.

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