Grand Lido Negril Au-Naturel, An Autograph Collection All-Inclusive Resort - Adults Only reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

780 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great fitness options

akennell on Jan 30, 2025

Yoga class & stretching session with Garrison was awesome. Amazing view with Sky Terrace yoga in the morning and the gym has everything you need to keep your fitness goals on track. The boot camp with Alhpa was challenging and entertaining as well.

TripAdvisor users rated this property 5 out of 5

It was a Grand time at the Grand Lido

Stephen C (Nashville, Tennessee) on Jan 26, 2025

There were so many great things about our December stay at the Grand Lido! It all starts with the people…the fellow guests were amazing…from the Sonny couple to the Bridgett duo to Roger and his lovely bride and the Frenchy’s. These were fantastic and authentic people. The staff was WONDERFUL! Dagria on the grill, Simone and Captain Kirk with the hype, Peaches and Antionette with the drinks, Nashera is one we won’t forget, Shaneka the sales queen, and the massaging spa duo of Chrisann and Shaunakay all were just great, attentive, and amazing at taking care of us! Tiana (she is the BEST!) our butler made us feel soo welcome…and took care of anything we needed. All these people have a ton of heart and we not only felt like the most important people in the world…we felt loved! This was our 1st time Au Natural…we were apprehensive…however on day 2 we went to the Lido no swimsuits allowed pools…it was PHENOMENAL! It was FREEING!! It felt LIBERATING!! It really felt very natural! All the aforementioned people made it feel safe, fun, and just a little sexy! (If it’s your 1st time, it definitely was not sexual!) The food in a couple of the restaurants was great! Ocean Pointe, Dorado’s, and the Buffett were the best! Why this was nearly a 4 star review…the property needs to revisit the AC in the rooms, having a more robust mini bar and more high end items at the main bars (including in Lido), the restaurants and room service were definitely hit and miss…to me that is their biggest opportunity. Yes, some parts of the rooms, pools, facility, could be spruced up! In support of the 5 Star review…it was AMAZING celebrating my loves 51st birthday! p.s. please finish the Lido Jerk Hut rebuild…and open it with more lobster!) See you soon…Stephen and Michelle

TripAdvisor users rated this property 4 out of 5

Paradise

Gwen A on Jan 21, 2025

They could really use a shower by the pool, a lot of sand gets tracked in the pool. It would be nice to see a dock with stairs going into the ocean now you have to climb down stairs along the wall . Simone the activity person is the best, she keeps it active and Kirk is great, you never have an empty glass with him around. Kirk is also good entertainment . The only negative is that you need to pay a cab to get there from the airport. Food, drinks and people are great

TripAdvisor users rated this property 5 out of 5

Jamaica one love !

RealisticHotelRates on Jan 13, 2025

Jamaica was the place for me and my friends to have fun and i want to highlight the water aqua class that the instrutor jovie did at the pool and my eyes was fill with fun by the vibe team as well they are good the bartenders are very good at there mixing as well keep it up guys.

TripAdvisor users rated this property 1 out of 5

Poor experience

MissLila (Fort Mill, South Carolina) on Jan 10, 2025

The Grand Lido is part of the Royalton luxury resort along with the neighboring Hideaway resort (adults only). My husband and I spent Christmas Eve through NY at the Grand Lido. We should have known there would be issues because we tried numerous times prior to the trip to contact the Lido with questions. They either never answered the phone, never responded to the emails sent via the website, or we were connected to one of the other Royalton hotels and they could not transfer me to the Lido. The property advertises itself as a ‘luxury resort “ but it truly is not. My husband and I stayed at the Grand Lido 2xs in the 90s when it was owned by Super Clubs and it was truly a luxury hotel then. Our ‘luxury” room was shabby and beat up. For a 7 yr old resort the furniture, closet door & toilet area door (water closet) were all scarred and in poor shape. The towels are rough and thin like from a motel. The water closet door did not close properly and looked like the lock had been pried open. Parts of the mirror were spotted and discolored. The walls were patched up, water stains on the ceiling and walls, the window curtains did not close all the way (I used a hair clip to close them), and when we arrived the floor was dirty (dirt & hair). I noted the dirty floor on arrival to our butler who had housekeeping “deep” clean it that evening. There was also a roach in our room the first night. We were told (again) they would “deep clean” the room the next day. Housekeeping did not leave us washcloths 7 of the 10 days. Including on our first night. We called reception that first night and were told the washcloths were coming, but they never arrived. We even generously tipped housekeeping everyday, which apparently did not help. On our last full day we had no washcloths, hand towels, or bath mat. Out of the 10 day visit, we had turndown service 2 times. We were told if staff called off, there was no evening service. It’s not just turning down the bed, but refreshing the towels and emptying the trash (only 1 trash basket) after we’ve cleaned up from being at the pool all day. The ceiling over the water closet door started leaking which went on for 2 days. We were told this was due to the a/c pan overflowing. The sliding glass door frame to our balcony was dirty with fingerprints and the shower door stripping was loose, falling off. Changing rooms was not an option, as there were no vacancies. We had 2 butlers who rotated. They were kind, but not efficient. The current practice to communicate with them is What’s App. I don’t use it nor do I want to. So we were told to leave a note in the room for the butler. We met the Lido concierge (never knew there was one) for the first time by day 7 who said she would stop by to check on us, but walked right past us at the pool. The food is at best mediocre as many of the other reviewers have stated. The ‘authentic’ Calypso restaurant food was not impressive and the waitstaff did a poor job. Our server looked and behaved as a 14 year old. The overall service at most of the restaurants was slow and many of the servers are not well informed. However, the salmon at the Dorado restaurant was always well prepared and delicious. The servers at the Dorado Seafood restaurant were the best that we encountered. The steaks and lamb chops were poor quality and tough. There was top shelf liquor at all of the bars, which did not make up for the poor food. We spoke with many other guests who were also disappointed with the food and service at most of the restaurants. NYE at the Ocean Point was a disaster. All diners waited for over an hour for our entrees with only a basket of bread to eat, no appetizers were offered while we waited. Some people complained and walked out while the manager stood at the bar cleaning glasses. There were some staff who tried, but many were clueless or did not care. I asked every morning at the buffet breakfast for a pot of tea and no one understood. Not until my last day after describing in full detail what I wanted was I brought a small ceramic teapot (no lid) so I could brew tea. There was no jam for the toast or pastries, only grape jelly, no peanut butter, for several days there were no english muffins, and the house wines were terrible. You had to purchase the better wines by the bottle at a considerable markup. One day the coffee shop did not have cup lids that properly fit. There were ants in the pastry tray that was in the Lido lobby. Aside from the disappointing NYE dinner, the party afterwards was great. The Hideaway poolside had a DJ and band; with fireworks at midnight. There was a champagne bar for the midnight toast. The Royalton main stage had a family-oriented party with live music and food. The Hideaway pool was not regularly cleaned. Chaise cushions were dirty or missing. The pool staff walked around and joked around with other workers, but did not maintain the pool area. The hideaway pool bar had a daily buffet. One day there were no eating utensils, I asked for a fork and they searched for 10 minutes and brought out an open bag of spoons. The staff acted as though I had asked for the impossible. Only on a few days toward the end of our stay did waitstaff come by the Hideaway pool or the beach to take orders. One morning there were no towels at the towel hut. The attendant who was resting her head on the counter, said they had not been delivered and put her head back down on the counter. There were also representatives walking around the Hideaway grounds to sell membership to the “Diamond Club” properties. When they approach you they appear as a staff member asking about your visit, then they chat you up about membership… this happened to us at least 1/2 dozen times. Halfway through the trip after not finding towels or water in the room, I let the butlers know about our concerns and my regret for having to stay for 10 days. This was reported to management whom my husband and I met with the following morning. We laid out most of our concerns and were told I’ll see what we can do. We stated we wanted nothing in return (upgrade, etc.). We were very clear that we would not return. The manager was kind and empathetic, as she has heard many of these issues before. We were told renovations are planned for this year and next, but that does not solve the poor service or food quality. The manager stated there is a lead housekeeper to check the rooms - along with the butlers, yet the houskeeping issues continued. After our discussion with management, later that day our butlers decorated our bed with roses petals and balloons. We have visited the Caribbean numerous times and stayed in many luxury hotels and resorts. The Grand Lido is not a luxury experience; it was like staying at a mid range hotel with good liquor. Not worth the dollars spent.

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