Hotel

Disney's Old Key West Resort

Orlando 4.0

Learn about all active advisories related to this hotel

Overview

The flavour of the Florida Keys and the imagination of Disney create a friendly setting filled with tropical plants, lazy palms and a kaleidoscope of colour. Studios and one, two, or three bedroom villas provide the perfect place for an enchanted vacation. Spacious living areas, private balconies, beautiful views, fully-equipped kitchens and kitchenettes, a soothing whirlpool tub in the master suites… everything guests need to feel right at home.

Resort type:
Deluxe Villa

Check in

3 p.m.

Check out

11 a.m.

Rooms

761

Rooms

1 Bedroom Villa
  • 1 king bed, 1 queen sofa bed, and 1 day bed
  • Views of water, woodlands or fairways
  • No more than 5 guests in the room
1 Bedroom Villa
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Safe
  • TV
  • Pack 'n Play playard available upon request
  • DVD player

2 Bedroom Villa
  • 1 king bed, 2 queen beds, and 1 queen sofa bed
  • Views of water, woodlands or fairways
  • No more than 9 guests in the room
2 Bedroom Villa
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Safe
  • TV
  • Pack 'n Play playard available upon request
  • DVD player

Amenities


Location

Address
1510 North Cove Road, Lake Buena Vista, Orlando, Florida, 32830, United States of America
31 km from MCO airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

PERFECT as usual

Carol R on Aug 29, 2024

Another amazing stay at Old Key West. We are already planning our trip next March. Never ever disappointed. Our 2nd home for sure. Always find the best gifts. Everyone is so helpful. Counting the days to our next visit. Wish we could live there.

TripAdvisor users rated this property 2 out of 5

Old Key West- Do Better

Kenneth R on Aug 14, 2024

I have been a DVC member for about 10 years now. We go to Disney twice if not three times a year and have been doing so for quite a while now. We usually try different hotels on property to get a feel for the other hotels. Our home hotel is Animal Kingdom. Usually, I am pretty pleased with the Hotels, but unfortunately, this time I was not. The room came up a little short. I work in the Hospitality industry and understand all the challenges it faces especially after covid. We stayed 10 days at the resort and then switched over to another hotel for the remainder of 3 days we had left. We had a problem with the air conditioner the first night. We waited until 4pm to get our room, but when we entered in the room it was 76 degrees. Not sure why the housekeeper didn't say anything about it to the front before we checked in. We went up to talk to the front and they were very accommodating and told us they would handle it. When we came back it was reading 74 so we assumed it was handled, because it was a hot day, and we knew it would never get to 65 degrees for a while. That night the room became unbearably hot to where we couldn't sleep. (80 degrees). The next morning i went back up and talked to someone new and they stated it was fixed but would look into it. Maintenance did fix the problem, and the room stayed cool. This was not a huge problem, but a small inconvenience. We had housekeeping come every day for our trash, which was good. The room did get refreshed, but they never refilled our coffee, replaced our cups, refilled our toilet paper (we had less than 1/4 roll), refilled our sugar, refilled our cutlery, refilled body soap. I called and asked housekeeping for the refills and the lady on the phone was extremely rude about it like I was bothering her. She said they would bring it and after 2.5 hours I called again and the other lady that answered was nice and ran it up within 20 minutes. I understand that everyone might be busy, but we did not go through a lot of items. it doesn't make sense that they wouldn't refill them unless they are short on product. The last thing that put me over the top is I found a cockroach in the bathroom. I understand you can't prevent bugs but come on. It is a cock roach. You would think with the money and loyalty we give Disney every year they would just take care of their guests to keep coming back. We will come back as normal, but I already have a real sour taste in my mouth from it to the point where I really would like to use my timeshare at another location.

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