Holiday Inn Resort Aruba

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 4477 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Relaxing!

    Reviewed by Mark F() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Holiday Inn Aruba is a relaxing resort at a great value.The staff is extremely friendly and will go out of there way to help. As far as the resort itself, rooms were clean and the beds are very comfortable. There is not much for entertainment, but if you want a place to relax and be on the beach, in a prime location, this hotel is for you. The oceanside bar and grill which is on the beach is good for drinks and lunch. Sea breeze we found the food and drinks to be very good, which is right on the beach, also good for lunch or dinner. Overall we enjoyed our stay.

    You get what you pay for

    Reviewed by TiffanyB364(Erie, Pennsylvania) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    After saying a week with family at a different resort, I extended my stay by three nights at the much less expensive Holiday Inn, which was next door to the resort I had stayed a week at. I'm not comparing the two resorts, as there is no comparison as they are at totally different price points. Just listing the PRO's and CON's as I experienced. PRO's: --Aruba is expensive and this hotel allows a much less expensive stay on one of the best beaches in Aruba --The hotel is right on the beach, literally outside your door, amazing views --Location is close to shopping, eating, drinking, easy to get around from this location --Very safe, lots of security around and usually riding in the elevators also, as a single woman traveling alone, I felt very safe --Sea Breeze Restaurant and Bar (on site), great food, awesome location on the beach. I would eat here even if I wasn't staying at the Holiday Inn. --Staff is pleasant and helpful CON's: --My first room in the Sea Tower was GROSS. Smelled like mildew, LOTS of hairs in the bathroom, carpet dirty, etc. Called and was able to switch to a different room in the Palm Tower which was much better. Although they say the Sea Tower rooms are the most recent to be renovated, I thought the Palm Tower was in much better shape (at least the room I was in). --Rooms are really just a place to sleep. Don't expect to have more than a decent place to lay your head at night and take a shower. --The whole hotel is in DIRE need of an overhaul and update --Toilet had to be flushed at least four times for complete emptying. --Elevators are SLOW, one was usually out of order --Don't pay for a paylapa....they are too close together and the whole set up on the beach is crowded and not relaxing --Pool areas are SMALL for this size hotel and very underwhelming. Pool by the Sea Tower was dirty and needed a total renovation. Need more chairs by the pools, not enough seating areas. Overall, I would not return to the Holiday Inn Aruba. I spent my stay walking and relaxing on the beach, checking out the path that takes you behind the other hotels and at night walking up and down the street looking at shops, etc. I spent as little time as possible at the resort itself. I know the Holiday Inn Aruba has a lot of return customers, but I won't be one.

    Great spot in Aruba - (High Rise district)

    Reviewed by Voyager26984986803() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a nice property with balconies in every room. Absolutely upgrade and get a room with a beach view. Beds were great and our room for 10 days was very very comfortable. We will certainly return! The beach was one of the nicest I have ever been to. We attended the 50th-anniversary party they held. I believe this was the first resort in the highrise district. Great location for walking. Never rented a car! We ate ,ost meals off site.

    Best kept secret!

    Reviewed by iPracticeAloha(Florida) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have to go out of my way to sing the praises of this establishment, in particular the staff. They are like family to us. We have had wonderful interactions with all of them. I want to first single out Winnie in Reservations as she has been so helpful to us in securing reservations for our last 3 trips. She is such an asset to the Holiday Inn Resort - Aruba; so friendly, kind, and wonderful to deal with. We also consider Tiko, Kyle, John, and others on the bellman staff our brothers. And in Housekeeping, Danna on the 5th floor and Esneda on the 6th are nothing but pure JOY to have servicing our rooms in the past. We will return time and time again - the Holiday Inn is Aruba's best kept secret!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Worst Hotel in Aruba that I’ve stayed at

    Reviewed by AnishZ(Tampa, Florida) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Because this is long l’m copying my last line so you can see what I think about the Holiday Inn: “Despite paying significantly more for to book last minute (was comparable earlier) I would rather pay the money to get the service the I deserved then be treated as a criminal at the Holiday Inn. Save you experiment in Aruba and book a different hotel or and Air b&b. “ Here’s the whole thing: I’m actually sitting Dushi Bagels (a non Holiday Inn restaurant) writing this because the WiFi is so bad at the Holiday Inn. From the moment I checked in this hotel has completely disappointed me. Check in time is 4 pm and we came to the property around 1 as our flight was earlier. Extremely long line to just check in. Understandably the room wasn’t ready which was to be expected. I had reserved two rooms. 1 for me and another for a friend. Apparently this was a remarkably difficult concept for the front desk staff to find the second reservation despite be having both booking numbers on my process to just check in (without rooms) took 20-30 minutes. At this point they give you a code for the WiFi and a towel card which if you lose is $20. I’m not sure who’s stealing their towels but apparently Holiday Inn in Aruba thinks their clients are criminals and treat you as such! We left to go have lunch and drive around the island and to kill time. This is my 5th time in Aruba (first and last time at the Holiday Inn) and the island is one of my favorite places to go. We came back to the hotel. Their is no valet for your car at the front the parking is in a remote lot unless you happen to be lucky so with the luggage we pulled up to the front (what the security at the front told us to do). We waited in line again to get our rooms which were supposed to be ready. We got assigned our rooms and I went up to mine to drop off my luggage before. Although the front desk had said that my room was ready I entered to a room with sand on the floor and a housekeeping staff saying it wasn’t and would be another 30min. I actually called the front desk to inform them of this and was dismissed with “what do you want me to do” I asked to speak to the manager Carlos who had introduced himself at checkout. I was told he was at the front and would call the room. I waited for the room as the housekeeper continued and no call from the manager. After she left I put closed the door and went to move my car. I returned to the front passed security and found my car with a large sticker across it to tow it. I confronted security (not the same one as before) and they were of no help telling me to move the car to the remote lot. I moved the car parked it and went to the front desk to talk to Carlos to express my concern and disappointment. He admitted he had gotten the message about the room but had not called back. He never apologized about anything, no lack of accepting responsibility for some or any of what happens from the management staff. I even asked if someone could atleast remve the adhesive sticker off the rental and was told no. Literally every other hotel I’ve been to in Aruba has been great this was my first disappointment with a hotel. Right next door to the Holiday inn are the Hyatt and the Hilton and they’ve both been excellent and the air B and B sites are nice too. I was supposed to return to the Holiday Inn for another three nights after I visited Curacao this week. I refuse. Despite paying significantly more for to book last minute (was comparable earlier) I would rather pay the money to get the service the I deserved then be treated as a criminal at the Holiday Inn. Save you experiment in Aruba and book a different hotel or and Air b&b. Btw I’ve attached view from the Superior room: