Sandals Royal Barbados

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1526 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Quality and unique experience gone

    Reviewed by JasonD421(Raleigh, North Carolina) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We got married at Sandals Royal Caribbean and private Island Jamaica and had the most amazing and memorable experience. I’ve talked very highly of Sandals ever since. We have staid at other all inclusive resorts since then and have been disappointed. I’m sad to say that this resort was below standard in many ways. If this is your first time staying at Sandals you probably wouldn’t know the difference and would recommend it when comparing other all inclusive. But you pay way more at Sandals to have the over the top experience. The positive was it was beautiful. Darren at the American restaurant was consistently amazing. The Indian restaurant was great. The Japanese restaurant was awesome. Now with that said, most of the staff were average, not over the top friendly. It was more of a job than making a huge impression. The drinks were weak and special selection of creative drinks low. Entertainment was lame whereas the RC and private island you had a lot more including local high school band, Steele Drums, Dancers and all the stuff you see on TV. On the Barbados side the swim up pool bar had the best bartenders with great attitudes! The roof top bar was a big bust, I would stand in line for 5 minutes or more before the bartender would look at me. It just felt like unless you had a butler and spent twice as much you weren’t important. The swim up room with soaking tub was nice and we enjoyed the room but upon checking in NO LIQUOR and no pool towels. So you call for these and wait hours for them to bring it to your room and you go get your own pool towels... seriously. Your order more beer to the room and it’s hot. You expect to arrive with a drink and relax and not requesting everything. So we literally get to our rooms and can’t relax and now onto speaking with Dexter and getting reservations for our anniversary dinner...Nope not a single reservation available for any night during our four night stay!!! Okay......hmmm. What’s out the FREE/Snorkeling excursion...No availability the entire stay...... WTF!!!!!! You spend all this money, come all this way and start your vacation with frustration. Thanks to Sandals and their inability to staff I had to spend 300 bucks off site to do the Submarine tour of the reef which was the BEST time and will get a 5+ star on Trip Advisor. So I speak to the manager and we get book at ONE of the restaurants Chi for Friday night at 9pm. The next day we complained more and were given 8:30 reservations for the Japanese and Butches a steakhouse for 8:30. Thanks now we can miss the main entertainment that’s 9-10...awesome way to spend your anniversary. So screw it you go and relax in your room and the tub and grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr sound night. Fans in both inside the room and outside only can be set to one speed because anything higher than low causes the fan motor make noises. Nothing like be in the tranquility tub and not being able to relax. So we call maintenance and instead of fixing the real issue, the fans! They change out the wall switch. If we ever go back, I think the standard for the Sandals is Jamaica. The price for Jamaica is much more reasonable and more flight options.

    Mr Martin

    Reviewed by agstmartin(Skelmersdale, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The accommodation was good we had Club room . Food was ok did not starve but was not 5 star . Staff where nice . Facilities around site where good . Would I go again not at the price we paid £6 k worth 4K .

    Great holiday in a beautiful setting

    Reviewed by R6718JXandream(Skelmersdale, England, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I visited this sandals property in October. Arrival was smooth greeted with a cocktail. Room was club level and was beautiful , lived up to my expectations . The many pools were all beautiful and lots of empty beds throughout the day and you could collect towels from all the pools. The gym was good quality with cardio and weight options, also different classes throughout the day. The restaurants on the property were varied and we visited most of them. This is where I was disappointed . The food was limited for vegetarians and I asked on several occasions for the chef to amend something on the menu, and unfortunately they declined. The food was often cold and had to be returned , especially at the french restaurant . Butches was by far the best restaurant and we loved eating here. The Merry monkey the English pub did not have any draft English beer, which I though was pretty poor. Although my review does have some negatives it was still a beautiful place to visit and the staff at the bars and in some of the restaurants were fabulous. A special mention to michael the aqua aerobics instructor , he was so much fun and made the sessions fun. It was by far the best part of my holiday . Would I return ? Probably , but only if the issues at the restaurants were rectified .

    Honeymoon To Barbados

    Reviewed by Eric P() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I chose Sandals Royal Barbados for our honeymoon and we had a wonderful time. I would highly recommend the butler suite if you can swing it. Our butler staff of Shawn, Benita and Krystal was absolutely fantastic and that particular aspect would get 5/5 stars. They were an all star cast and made sure we were taken care of. They became more like family. If anyone reading this is in upper management they all deserve a big raise because whatever you’re paying them isn’t enough. They are a valuable part of your team. Almost every employee on the resort was friendly and the pools were fantastic. The infinity pool is definitely more of a party atmosphere and the seven seas is more reserved and laid back so choose accordingly. I think anyone who has a bad time here has to put in an effort to do so. The food options were fantastic. Chi restaurant was my wife’s personal favorite while Butch’s was mine. The only reason we wouldn’t give this a 5/5 is the rooms and maid service. The rooms are nice and definitely serve their purpose. Our shower was a bit dirty and the towel rack in was hanging out of the drywall. One day we had to ask 3 times for room service. Each time our butlers went and requested this with the maid staff finally complying after our butlers took a direct approach. Not sure how long we would have been waiting for more towels had we not had our butlers taking care of us. Overall we were satisfied and very much enjoyed our stay. We would highly recommend to honeymooners and if you can swing it, definitely go the butler route. We will be going to another sandals in the future and our experience at Royal Barbados set the bar high!

    Sandals Royal HUGE DISAPPOINTMENT

    Reviewed by rmi116(Des Plaines, Illinois) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Me and my wife just got back from our stay at your Royal Barbados location, we arrived September 24th and stayed until Oct 3rd. Being our honeymoon we were obviously very excited, we even paid extra to have a swim up suite. When we arrived, our room was not ready and we had to wait 90 minutes for it to become ready, which at the time was not a big deal since we are both patient people. On Thursday night we bounced around from bar to bar, each bar ran out of something we were drinking rather it be Titos Vodka or Pacifico Beer. On Sunday we went to the English pub to watch our NFL team, at 3pm they ran out of Stella’s and by 8pm there was still no Stella’s. We were really surprised to say the least of the lack of service/servers that there was around the pool and beach area. If we wanted a drink, we had to go get it, we have traveled to many countries and this was a first. We felt if you did not have a Butler you were out of luck, in my opinion you should not have to pay extra to have someone bring you drinks. Regardless we were making the most of our stay, but then came Monday. It first started off by us going to lunch at Neptune's, we were the second or third table seated in the restaurant. Then about 10 other tables got seated and in fact a group of 10 got seated after us. All the tables including the 10 got their food before us, we ordered quesadillas by the way a meal that takes 10 minutes to make (also ran out of fries at 11am). We told the hostess what happened as we were leaving since it was clear our food was not coming, not one apology offered. Now we return to our room that was going on day two with no housekeeping. I called at 12:30pm to ask for towels and toilet paper since we were out, we came back to room around 3pm and nothing had changed. We literally had to steal toilet paper from a public bathroom. At this point you can imagine I was not happy, so I took out all the dirty towels, dishes, and trash cans in our room and placed them outside the door, it took a few hours for anyone to even notice or clean up. We travel a lot and never complain, we are two of the most patient people you would ever meet, but the lack of professionalism and customer service shown at this resort was shocking. We talked to many couple who felt the same way, we are not looking for any coupons or discounts. However, the amount we paid which was about 9k, was not worth half of our experience. This was are first and last Sandals experience, I also sent this to Sandals corporate two weeks ago...still no response. My advice is there are a lot of other resorts in the world who would appreciate your business more then this resort.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-1