Sugar Bay Barbados

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1531 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beauty on the beach!

    Reviewed by Pennie B(Plymouth, United Kingdom) on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a lovely, fairly small hotel right on the beach and we enjoyed 10 days there in January. The staff are friendly and we had a spacious room overlooking the garden which was spotlessly clean. White company toiletries are gorgeous, and bedlinen and towels good quality. The main dining room has a themed menu and several of those evenings had delicious food. There are two alternative restaurants, and although we tried them both, we preferred the Steak house to the Oriental one. Beautiful beach, gorgeous sunsets, friendly staff, and a relaxing holiday. One downside is the mass of pigeons which raided the breakfast tables. Not pleasant and a health hazard. Nets might solve it. Otherwise lovely.

    Lovely hotel, let down by room next to aircon vents

    Reviewed by SanGrya(Leicester, United Kingdom) on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We first stayed at this hotel not long after it reopened and we had a fabulous time. We were given a lovely suite overlocking the sea even though we’d only booked a signature room. We liked it so much that we decided to go back and get married there. Now, don’t get me wrong, we had an amazing time, but what let it down was the fact that we were allocated possibly the worst bedroom in the hotel - at the back, overlooking the car park, and right next to the air con vents that sounded like a freight train roaring through the bedroom all night and all day long. As returning guests, getting married there, it was just poor. It was far from romantic and not exactly where I’d want to sit and eat a special wedding room service breakfast! And there are lots of much nicer signature rooms there; the room we were given is subpar. This is where the hotel lets itself down really; just a lack of thoughtfulness from certain staff there. And I think any prospective bride and groom only booking a signature room, thinking that that might make a difference, should be aware!

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-4

    Another great visit

    Reviewed by Mike S(Cambridge, United Kingdom) on Apr 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Second visit to Sugar Bay and it never disappoints. Coming out of UK to the sunshine was just what we needed. A pleasure to spend a holiday here, with its wonderful location, great beach, and excellent staff. Nothing seems to have changed here since our last visit which is just how we like it and is what will make us keep coming back. We notice several remarks in reviews that this hotel is not worth the money. Opinions on quality are subjective and as far as we are concerned; if you feel you have had a fantastic holiday and it was worth the money, that's all that counts. We had a fantastic holiday. Great to see some of the staff from last year who work so hard to ensure we have a great time; one of the main strengths of this hotel. For us, Sugar Bay has all we need to come home refreshed and wanting to go back again next year. Some mentions; the dining room staff always greet you with with a smile and nothing is too much trouble. The ever-watchful Pedro the Catering and Hotel Services Manager is always around making sure all is well and his big smile and friendliness are a pleasure. The beach boys who make sure we have the umbrellas and share some friendly banter each day are brilliant. The room cleaning staff who always left our room so spotlessly clean. The staff in Sizzlers who were always so professional and would be an asset to any high quality restaurant and the chef and his team who produce amazing food. Sadly, the dreaded Virus reached out to Barbados . We started to receive notifications of restrictions of the number of flights coming in to take people home and after a day or so, there was talk of Grantleigh Adams airport closing altogether. Then we were told that we were cancelled on our flight home and had to wait 72 hours to find out when would go. We went to speak with the Virgin rep who came to the hotel most days for any information she may have had as to when we could go home. As I approached her, I was greeted by a loud panic striken voice to stay a distance from her and not to invade her space with oustreched hands urging me away. The other guests in the room were shocked at her manner but later stated that they received the same rudeness and off-handedness that we had. Whilst I can appreciate she was under great pressure, her ability to maintain a calm reassuring approach was not evident. Everyone got the same snapped out answer "Virgin will let you know" and then were dismissed from her presence. Luckily, one of the Reception staff contacted the Virgin offices in Bridgetown who confirmed we were on the flight back to London. The only drawback was that the flight was going to go back via Montego Bay in Jamaica to pick up more stranded travellers. All in all from leaving the hotel to stepping off the plane at Gatwick took over 20 hours!! At least we were home and many thanks to the Captain and Crew who gave us so much support and care on the flight home. Regardless, if all goes well, we will be returning to Sugar Bay next year to enjoy another great holiday.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Ady and Jan

    Reviewed by adywill06() on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow, 2018 was so good we came back in 2019 with 5 friends, this place heaven on earth, by far the best customer service we have ever experienced, every single member of staff treated us like family. The food, entertainment, on site restaurants and breakfast chef Andrea made our stay so special, we got engaged on their sun drenched beach?? and were definitely visiting again next summer !! Love to all resort staff.

    Very nice all-inclusive resort.

    Reviewed by Sillyusername23(Region of Waterloo, Canada) on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lovely facility with excellent beach and very helpful beach and pool staff who will ensure that you get lounges and shade umbrellas (critical need if you want to avoid a sun burn) whenever you need them. Pool with swim up bar is quiet and protected. Beach is lovely with a 'breakwater' out from the shore so that swimming is in relatively calm water. Dining was quite good in the buffet area and absolutely excellent in the two specialty restaurants (one featuring sushi etc. and one focused on steaks). Bar service was courteous and prompt. Good selection of wines, spirits and beers. Al around, a very nice vibe. Some young children, but never a bother. Convenient location in the historic Garrison district. Downtown Bridgetown a short bus, cab, or reggae bus ride away. We've visited Barbados several times. It is a safe, friendly, hospitable island compared to many others. Locals appreciate the tourist industry. Barbados has excellent education and health care systems for its citizens and there is very little evident poverty and no evidence that we have ever seen of racial discourd. Nice comfortable place to visit.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5