Occidental Tucancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 8821 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent time

    Reviewed by widdjack2() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a lovely vacation. The adult bar was a great place to hang out. Mostly because the bar tender, Lorenzo Gomozm, was so friendly. He never seemed bothered by the guests, no matter if it was busy or not. He was easy on the eyes and had such a great smile and never seemed to be too busy to make just one more drink.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Sun and Fun

    Reviewed by 679kellim(Cottage Grove, Minnesota) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice resort. Smaller, but clean with decent food choices. Nightly entertainment was fun. The staff was awesome. Jorge Rendon provided awesome service at the pool and on the beach. Erick Xeque provided excellent service at the Italian Restaurant. The activities staff was great, always something entertaining to do or watch. They did a great job getting all ages involved in the activities. All around great experience. Pools and beach were great. The only complaint I would have is there is not liquor (or soda) service at any of the bars until 11am, but there is beer and soda in your room fridge. One other minor thing, once the entertainment ended in the Theatre, there was no music or dancing or anything at the lobby bar. Other than those two minor things, great experience all around!

    Great Stay

    Reviewed by Tyler G(Calgary, Canada) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Enjoyed our stay at the Occidental Tucancun. The staff worked very hard at making sure the hotel was clean at all times. They were up in the morning hand cleaning the beach. Food was good, staff was friendly and hospitable. Would definitely return and recommend anyone to stay here.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Antonio is the best!

    Reviewed by 213annalieses() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our entire stay at the resort was amazing, but Antonio Mexcano definitely made our poolside days even more enjoyable than we ever expected. Very funny and entertaining bartender that makes great cocktails!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great Beach and handy location make the shortfalls unimportant

    Reviewed by Bonnietheb(Oakville, Canada) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We recently stayed a week at this resort. We were happy enough with the room, dated but who cares, would have been nice to have more in the mini bar it was a bit scant. The resort is a good size meaning that it is not too large. There are pool chairs available at every pool no matter what time you wake up-nice for us slow starters who usually do not get a chair due to people staking their claim early. Maybe its a tribute to the guests themselves who take their stuff when they are done rather than holding the chair for later. The beach front is gorgeous, the water sparkling, the sand soft and stonefree. Our biggest mistake cost us a huge amount of money and may be the only reason not to revisit this resort. We don't like the standard liquor - cant drink it- asked about upgrading to the package that includes top shelf varieties. Signed up (at a great cost)and later found out that NONE OF THE BARS stock top shelf liquor. NONE OF THEM. The main bar will send a bartender to the room where the bottles are kept but only occasionally so we spent so much money for nothing. We even had to pay for the champagne that is in the vip room. The only advantage we had was that when our room key didn't work the vip room staff were able to get new ones without us having to stand in line forever at the front desk. We are so sorry we spent the extra money on this and I wish they would have explained that none of the bars have the better product. We actually felt the OPPOSITE of VIP the whole time, our friends were able to tables at the ala cartes when we, even with the upgrade, could not. It was embarrassing. Food was repetitive but fine for an all inclusive. The roast chicken offered every other day at the lunch buffet was the best food on the property hands down. If you get a chance you have to try it! Located across the street from a mall and close to many restaurants making going off site easy and feeling safe which is great. The constant hassling by timeshare salespeople and excursion salespeople should be curtailed. We are here for vacation. If we want to buy here you will hear from us, trust us! Overall I may revisit this resort, I will certainly revisit this part of Cancun it is just gorgeous.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Value

    Value-2