Catalonia Riviera Maya & Yucatan Beach

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 12918 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing and relaxing time in Paradise!

    Reviewed by claudiacH7480UO(Cypress, Texas) on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an Amazing time at Catalonia Riviera maya, the staff and service go the extra mile to make you feel welcome and fun during this though times. Lets start by talking about the guys in the bar, the are awesome thanks to Oscar Chan, Pedro, Francisco, Jose, Justino, Luis, Sabino, Benito, Alfonso, Valerio and many more...The food taste super good, I like everything but our favorite was the grill, the best steaks and Italian restaurant, thanks to Mario the executive chef and Marco bar supervisor for the best recommendations, because of covid buffets are not open but a la carte won’t disappoint you. Make sure to make your dinner reservations with Beatriz y Alix will take care of anything you need also she help us re-scheduled our flight since we decided to stay 4 more nights. I recommend privilege since the rooms are more comfortable and you will have more food choices. I love Entertainment Team, shows are at 9:30pm great dancers, during the day they will play bingo, put music by the pool and trying there best to make you have fun, Gina is the girl of entertainment and you will love her with such of sweet personality, same all the guys, we wanted to watch the playoff games and they reopen the sport bar so we don’t miss anything, thanks to bell guys, Luis, Roger and the security guys for making sure we made it safe every time we go out for walks, we love to walk the puerto aventuras bay and shops. Front desk staff was also great, Abisai give us a Ocean view room. The beach and the ocean at Catalonia is beautiful, you can take great pictures! I just hear hotel is offering free covid test to USA travelers. I will totally come back Soon!

    Excellent staff

    Reviewed by 2sonyap() on Jan 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to the Catalonia in Tulum for the first time with some friends who have been a few times already. The resort is very clean and the staff is excellent. Miguel part of management was so accommodating and helpful we felt like privileged guests. Met so many waiters and waitresses that were great Carlos and Erik are just a few and the Mexican restaurant host. We enjoyed the wildlife and the trees and flora all around. The beach is beautiful and clean. Already planning our trip to come back. #BeCatalonia Advisor

    Stay Away

    Reviewed by tamarasO5934IF(Radnor, Pennsylvania) on Jan 08, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Our family visited the hotel on December 30th we originally planned to stay until January 5th but the first night was so horrible we wanted out immediately. We complained multiple times the first night about the horrible mold smell. None of us could sleep and by the next morning we just wanted to leave. After much back and forth and wasting our time after a night with 3 kids and no sleep they finally agreed that they would refund the remainder of our stay. We asked multiple times for confirmation receipt and they refused and said it would take a couple days to process and send to us. It’s now January 9th and they still have not refunded us. We now have paid for a miserable and unsafe star to our vacation and had to pay at another place. Shame on Catalonia for taking advantage of a family just trying to enjoy their vacation. No one should be made to pay over $2,400 on a resort that we could not even stay at. We would appreciate it if Management would do the right thing and refund us.

    Vacation in Riviera Maya from the last week of 2020 through the first week of 2021

    Reviewed by liveotterly() on Jan 08, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My length of stay: 2 weeks Service & Staff: 4.5/5 Food & Drink: 3.5/5 Entertainment: 2.5/5 Facilities: 4/5 Room: 3.5/5 Location: 4.5/5 Atmosphere: 4/5 Safety: 5/5 Wifi connection: 3.5/5 Overall: 4/5 Restaurant hours (approx.): Breakfast 7-11am Lunch 12-3pm Snack* 11am-4:30pm Dinner* 6-10pm *snack: burger, hot dog, pizza, pasta *a la carte dinner: Mexican, Spanish, Italian, Japanese, Steakhouse Recommendation: - Take Bahía Xcacel west to the Dolphin Discovery area to find various restaurants, bars, and souvenir stores within 10 min walking distance from the hotel. (And dolphins) - Try the massage hut by the Privileged beach/lagoon area where the kayaks are. - Bring your snorkeling gear and reef safe sunscreen. A lot of fish in the water near the beach. If you are lucky you will be surprised by the types of fish you get to see.

    Great Staff, property is aging and in poor condition

    Reviewed by PHutchCan(Tehachapi, California) on Jan 04, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    difficult time to be running a resort, however, the rooms and amenities are below an acceptable standard. THis was somewhat balance by the superb service provided by all resort staff members. Additionally, the food was excellent at every restaurant.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-5

    Value

    Value-4