Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 9083 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not too bad

    Reviewed by Kyla K() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I've never stayed at an all-inclusive resort before, so I wasn't sure fully what to expect. Pros: Top shelf liquor, amazing & friendly staff, beautiful beach & swimming area. We were always able to find a great spot on the beach. Also, the spa is amazing, I want to thank Liz especially for an amazing pedicure. Cons: This could be all resorts, but I personally wasn't into feeling like I had to talk to a staff member for anything I wanted. For instance, the coffee maker in the room didn't come with cream so if I ever just wanted a coffee, I would have to order one at the cafe, or go to one of the restaurants. Also, you always had to "check-in" at most restaurants you went to, and tell them your room number. Another con was the poor quality food at many of the restaurants. My family really did not enjoy Portofino, the food was very bland, also their house wine was terrible. However, Gaucho was amazing, and the house wine was actually pretty good. Also, it wasn't listed on their website that Olio was a "preferred member" only restaurant, I only found out when I tried to have breakfast there with my family. Also at the beach it was difficult to relax when vendors would walk by and try to sell you something every few minutes.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Great vacation

    Reviewed by shlomivv() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hey guys, I recommend about the hotel and about special guy Ivan ,he and all the service team of the hotel gave us great service , this hotel and especially Ivan really attends to all your needs the service here is number 1

    Great Vacation

    Reviewed by leslieswabb(Newnan, Georgia) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Overall a great resort. Bruno was a great concierge, Griselda made sure we always had whatever we needed, and Ivan gave us plenty to do when we didn’t want to just lounge around. We did have an issue halfway through our trip: the plumbing from the room above ours started to cave in the ceiling into our tub. They found us a new room very quickly, but it was still a bit of a bummer. The preferred lounge needed to be bigger and they need to move check in out of there (it got very crowded and loud at checkin time). The restaurants were good, although the portions were small. Luckily you can order as much as you want ??. Overall it was a great vacation.

    just not worth a cheap vacation

    Reviewed by ericmule(San Luis Obispo, California) on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I will start the review on the good, because it is not a long list. The service is excellent and all the staff is very friendly and accommodating. now... the rest of the review The food is mediocre at best. 3 of the 5 of us got sick from breakfast the last day. We ate and left for our flight home. so... imagine how that went. We were sick for 4 days We ate at all the restaurants and I didn't have anything that I would say was a good meal, nothing stood out. Most of the fish served is Talapia, you are 20 ft. from the ocean and you serve Talapia, that's a step below catfish. One restaurants had "Red tuna" on the menu, what is Red tuna? The drinks! The alcohol used in these drinks is some of the worst I have ever tasted. I have friends who travel all over the world for work and they bring me back the cheapest booze they can find for me to try and this resorts alcohol is bad enough for me to write about it. but... its all included! I would have rather paid for a drink that didnt suck. the mixed drinks, booze is so watered down.. just bad... really bad. beer was regular.. I will not go back nor would I recommend this place. Yes, its inexpensive but its still not worth it. Again, I will say the staff was great. oh, and I had a massage ... and it was great(those cost extra $105.00 after the " premium club discounts"

    Vacay getaway

    Reviewed by MarshaMurphy007() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had an Excellent time. Bruno and Diego were so wonderful on the preferred side. Very helpful. Griselda was an amazing server, never left us without a drink. The preferred lounge closes way too early. Hopefully they extend the times. We ate at each restaurant at least twice. All were very delicious choices. The free little boat ride from the beach was incredible. Jonathan was our guide and he was great. Everyone works so hard from the coco Cafe to the barefoot grill Beatrice is a hard worker. This was our 2nd time at this resort and they did not disappoint. Thank you to everyone Ivan and Jennifer entrainment team too!!