Excellence Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 19711 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    AMAZING 3rd stay at the Excellence!

    Reviewed by amanda w() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked this last minute couples/ early anniversary stay and we were just blown away. This was our 3rd time staying at this resort but the last time we were here was 7 years ago- WAY too long to wait to come back. Every single detail was perfect- from the airport transfer until they came to get our bags to leave. We booked through the hotel and included was private transfer- just us in a very nice driver in a escalade- traveled in style and safely. The resort was remarkably clean and safe- this is not something new because of covid- they always hold super high standards but I can say we felt extremally safe the entire time while we were there. We opted to upgrade to the Excellence Club ocean view room- this gets you a few perks, and very worth it to us. One of our favorite perks of the Excellence club is the concierge- especially down on the beach. Erick was amazing, and helped us to get set up with towels on the amazing and comfortable "beds" on the beach. Nacho and Erick made sure we had a drink in our hands the entire day! All the good is beyond amazing!! Some of our favorites from the restaraunts were - Fredi - had him several days for breakfast and he was prompt and nice. We also loved Julio, Tonathiu and andres. I also had an amazing treatment at the spa by Anna- I had the 100 minute lavender ritual- highly recommend! overall, we will be back for a 4th time. This resort offers everything you could ever want and more and it just feels like home to us :)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Exceeding my expectations

    Reviewed by bethsawyer18(Austin, Texas) on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful trip. Great service, food and entertainment. All the staff was very friendly and attentive. We enjoyed being Club members and enjoyed the private bar and exclusive dining. The shows were great and also the late night music/entertainment.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing Staff

    Reviewed by I7857DVkellyc() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review is for the staff members who truly made our experience a luxurious one. We would like to specifically thank our concierge Andres, Manuel, Nacho, Hugo Cesar at the EC pool, Uriel at the spa, Anibal our server, Andres and Adrian at Toscana, Adonay at The Grill, Vilma and Lizbeth at EC lobby, and Francisco at Martini Bar. Each of these individuals was professional, courteous, friendly, and so hardworking. They embody the Excellence Collection gold standard and we will return to this resort mainly because of how kindly they treated us (on top of the fantastic amenities). Concierge Andres checked on us each day we were there; he set up our mixology class, gave us tips on how to make the most of our stay, e-mailed us excursion information, and even made me ice packs for my sensitive skin. Manuel was always quick to set up our towels and ensured our comfort regardless of how many times we moved. He is extremely personable and has an ability to make everyone feel like a friend. Nacho had our drinks and snacks refilled with every encounter. I lost my reusable straw at Sol and he managed to hunt it down, clean it and return it (even when I told him it was not a big deal at all). Hugo Cesar knew my love for coconut water and brought new cocktails with coconut water for me to try. He was also very on top of the refills. Uriel was enthusiastic and provided such an unforgettable hydrotherapy experience. Anibal, Andres and Adrian (servers) made our dining experiences so seamless; they made fantastic recommendations and each meal felt like fine dining thanks to their exceptional service. Our first meal was at The Grill, where Adonay really set the tone for our week-long stay. He was warm and welcoming. Vilma made the check-in process so smooth. Lizbeth actually assisted us when we wanted to fix a reservation on behalf of our friends who will be staying at EPM this spring. Both ladies were efficient, knowledgeable and so helpful. Francisco made the most delicious cocktails and hunted down coconut water for me as well! Thank you, everyone! We are so very grateful.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Will Return Soon!

    Reviewed by lpbrown95(Frisco, Texas) on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our 2nd visit was wonderful and this time we took our adult daughters! Andres, Marlon, Moises, Sergio and Henry (i think that's his name) provided beyond excellent service! Jose at the grill was super. Cesar at the Martini bar .... as always was wonderful. Angel at Magna is absolutely on top of everything. Erick and Raquel at the beach were great. Absolutely LOVED our room and the view. Service was tip notch!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Absolutely a dream.

    Reviewed by holllyliz(Memphis, Tennessee) on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the most wonderful honeymoon destination!!! We upgraded to the excellence club and stayed 6 nights which allowed us to have the honeymoon package - including breakfast in bed, romantic dinner on the beach, and a hydrotherapy session and upper body massage. While the resort is wonderful despite any add-ons like the excellence club or honeymoon package, we LOVED the beds on the private beach and had the best dinner ever at the excellence club restaurant, Magna. The massage and dinner on the beach that were like a $300 value that we got for free were the cherry on top. We’d never been more relaxed in our lives. The staff are so friendly and kind, and we felt so special. The resort does everything down to the little details well. We booked one excursion through the little hut by the pool - scuba diving! It was phenomenal!!! We were helped significantly by Andres, the concierge, and enjoyed our bike tour with Monica. We are so very pleased with our decision to stay here.