Excellence Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 20285 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    What a honeymoon!

    Reviewed by clewellyn(Glen Burnie, Maryland) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed every moment of our stay. The staff was overly friendly and so extremely helpful with everything we could have wanted. The resort is so clean and welcoming. We will be back almost certainly to this resort, but definitely to excellence resorts in the future, if not regularly. Do yourself a favor and consider staying at this resort. There is a reason it is hard to get a room when you want it, and it is worth the wait!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Post Covid Escape

    Reviewed by Q928YMjimp(Tamarindo, Costa Rica) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Luxury resort with all the amenities. Killer staff took great care of us and were all gracious. Would highly recommend to anyone not on a budget and looking for a relaxing place where you can hang out with a crowd in the pool listening to a band or relax in a quiet secluded pool away from the noise.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great honeymoon resort

    Reviewed by Kassi H() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked a last minute honeymoon trip for April 2021 and are glad we did! For our lack of planning, everything was taken care of from our airport transfer service to our on-site Covid rapid test needed for our return travel. We were able to truly unwind and relax for the week and were well taken care of by the resorts friendly staff.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Another lovely stay

    Reviewed by Reaughstar() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We continue to return every year—this time we got a covid swab thrown in at the end! Great restaurant choices, beautiful terrace w plunge pool, attentive poolside service—it lacks nothing! Spa was mostly enjoyable—my masseuse left me bruised but my pedicure was great.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Addicts

    Reviewed by KDMN2716() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    For the past three years we've tried to go somewhere else, but we keep going back to the Excellence brand. We've been to ERC, EPC, and this was now our second trip to EPM. Dare I say it got even better than last time? You've seen the photos, and they hardly do justice, the grounds are so well managed. There are so many resorts to go to, and we've been to a few, but it's the staff that really make this place special. Right from the start, the care taken by Patricia at the EC check-in dealing with our numerous questions and requested room change, all the way through the inevitable check-out. We got EC this time around. I'm the type that likes to just sit and be by the ocean, and those days on the beach were just what I needed, especially with Emilio setting us up and taking care of us as the concierge and of course Rubi being so attentive with that beach drink service. When I felt like watching the action at the pool bar, Daniel and Luis kept cold ones in my hand. My wife on the other hand, has to be dancing and partying all the time. The entertainment staff, Danielle and Monica had plenty of games, activities, and water zumba and such to keep her entertained. At night Isabelle was definitely the life of the party, getting people out on the dance floor, revving up the "silent party", and just generally keeping things lively. Between that and all the entertainment (and drinks) provided by Cesar at the martini bar, we were never without something to keep our attention. Can't rave about the food enough. With 9 different restaurants, it was impossible to visit all for dinner in only 5 nights. Went to Spice, Che Isabelle, Toscana, but our favorite go-to for dinner was probably the outdoor dining at the Lobster House, went there twice. We'd also eat breakfast there by the pool, and Enrique started to know my order before I sat down. When we felt like breakfast indoors, we'd hit up the Toscana buffet. The made to order omelet was great, and so was service by Fredi and Gilberto. For people wondering about the covid testing, it was smooth as silk. We didn't even have to set it up, our concierge, Zuri, did all that. Even tracked us down while we were wandering around from pool to pool to make sure we had no questions. Quick q-tip up the nose around noon and results emailed to us by 4pm, a little over 48 hours from our return flight. I could go on forever. If you're thinking about it, just stop, get your tickets already. You won't regret it. Can't wait til the next trip back

    Individual ratings:

    Service

    Service-5

    Value

    Value-5