Excellence Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 17304 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    We love Excellence Playa Mujeres!

    Reviewed by Sherry M() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love the facilities, the service, the food, and the atmosphere! Our favorite place to vacation- either with a large group or just as a couple. This was our 4th time to stay at Excellence, and it is consistently great each time. From the moment we are greeted on the porch by the bell staff with cool towels, immediate luggage service, and chilled glasses of champagne, we feel like we are at sour own special vacation resort! We have upgraded to the Excellence Club and that gives quite a few nice benefits- the beach and pool concierge service is much more personal in the Excellence Club. However, the standard experience is certainly better than any other place we have ever stayed! We love the people and the luxurious surroundings. Can’t wait to go back next year!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    1st timers

    Reviewed by ahill2626() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first trip to EPM. The Food, services, grounds, pools, beach, staff...all exceeded our expectations. We can’t stop talking about this trip with family and friends. We are already planning a return trip with a group.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Our 3rd Excellence destination. Good and not so.

    Reviewed by SergAndTat(Calgary) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Previously we stayed in Excellence Punta Cana (EPC) and Rivera Cancun (ERC). Here is our side by side comparison; departure Calgary, ranking 1 - best Item EPM/ERC/EPC Total cost 2/2/1 Flight Time 1/1/2 Distance from 1/1/2 airport Checkin 2/2/1 Room 1/1/1 Landscape 1/1/1 Beach 1/1/2 Watersport 1/2/3 Daytime 2/2/1 entertainment Night 2/2/1 entertainment Dining 2/2/1 Experience Drinks 3/2/1 Service 3/2/1 No some things/changes we don't like We have to ask about baseball cap; if you are visiting Excellence 2nd time you can expect their baseball cap. Previously they will give you t-shirt as well - not anymore. You have to ask for for liquor replenishment There is no anymore VSOP (Courvoisier, Remy Martin) in non-club level bar. I don't believe arguments that there is more demand for gin. Several club guests complaint about similar changes in club level. Nice to find if similar changes happen across all chain and drinks selection is not the same as 2 years ago. On several occasions we had extremely slow service during diner; even once took 2+ hours to get our main course as waiter forgot about it. Little bit about staff and management encouragement be mentioned on TripAdvisor. We like majority of staff and don't want be unfair or forget anyone. So we want to say Thank You to every hardworking employee and say Sorry because we decided not count everyone by name - we have long list even we put EPM behind EPC and ERC in service category. Advise to the guests - dress in white for White theme party, respect other visitors and staff.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    Anniversary Trip

    Reviewed by SJWard25(Ridgefield, Connecticut) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything at this resort was great. From the staff to the food, our room, the pools, the beach. It really exceeded our expectations. We can't wait to go back next year. Our favorite restaurant was the Lobster House, breakfast, lunch and dinner there was great. Don't skip it!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Excellent vacation

    Reviewed by graydon107911(Atlanta, Georgia) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our travel agent recommended this resort because of the high service and because it was an adult's only resort. Our expectations were exceeded! Beautiful resort, pretty beaches, spacious rooms, a variety of entertainment, classy guests and good food. What made this stay the best were the staff. Tonatiuh offered exceptional service at the Toscana restaurant. He went over and beyond and always had a smile. Emlio went out of his way to make sure we were comfortable at the Excellence Club beach area. His customer service skills are outstanding. Lizeth stopped by many times to make sure our restaurant and travel arrangements were in order. It was impressive how she connected with guests. Leo, Monica and Monnareth made use feel so relaxed at the spa. There are so many more people that made this trip special. We will definitely be back again soon!