Beloved Playa Mujeres by Excellence Group

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4908 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent Vacay

    Reviewed by 395willk(Fort Lauderdale, Florida) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our 4 night hotel stay was relaxing and quiet. This resort is great if you enjoy good food and an adult crowd. The resort doesn't really have ocean front rooms but they just yards away from the beach. The entertainment I found to be a little lacking and the bar areas are not very lively. That is the only reason for the 4 out of 5 star rating form me. This is a beautiful high end resort to go for relaxation but this is not a place to go if you're looking to be entertained.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Lifestyle of the rich and famous

    Reviewed by TrueColours54(Ottawa, Canada) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my third visit to the Beloved. The first two were with my daughter. After hearing us rave about it so much, my husband decided he wanted to see it for himself. The first day or two, I could tell he was a little skeptical, like when you watch a movie everyone has told you is great and you find it hard to believe it can be that good. Before long, he was enthralled with everything the resort has to offer and the exceptional service. Being at the Beloved is truly an opportunity to forget about your everyday worries and enjoy the lifestyle of the rich and famous. The surroundings, including the rooms, are beautiful. Even the "basic" room is gorgeous with a shower you wish you had at home and a large balcony that is so comfortable, you could easily spend the day there. The restaurants are really good. We liked the wide variety of fresh fruit and juices and the egg dishes from the à la carte menu at the breakfast buffet, among many other delicious items. For lunch, we especially liked the gaspacho soup and the ceviches at the El Mar restaurant, and the thin-crust pizzas prepared in a wood burning oven at the La Isla restaurant, and the room service lunch (on our beautiful balcony) with shrimp fajitas, fresh tuna salad with mango and avocado and crème brûlée. For dinner, we loved the foie gras appetizer and perfectly cooked rack of lamb at Le Bizou, and the osso buco at La Isla. The sushi at the Lupita Lounge offered surprising variety and was very fresh. The weakest meal was at the Lupita steak house where the service seemed disorganized. The barbecued octopus at El Mar was a treat. One evening, we had dinner at the Excellence hotel next door. While it was nice to go there for a change, the food was not as good as at the Beloved and the atmosphere was busy and noisy. What a relief it was to return to the Beloved with its calm and soothing atmosphere. Every night after dinner, we went to the lobby bar to have a limoncello. Juan was the barman and one of the nicest employees of the whole resort (and there are many fine employees there). The best new addition to the Beloved is Caffetto. You can have tasty lattes there, homemade ice cream, milk shakes, frappucinos, pastries, sandwiches, etc. Great for a quick breakfast or lunch, or a snack. If you go to the Beloved, don't forget the spa water circuit which is included in your package. You will be there for about an hour and will even get a ten minute massage. If you are lucky, Erick will take care of you, and he is very good. Other complimentary spa activities take place most days at the Palapa on the beach around noon. Not to be missed. The beach is beautiful with white sand and blue water. The service is very friendly and attentive. Would my husband be willing to return to the Beloved? You bet!!! Like so many guests who have been there numerous times, we are already planning to go back. Have only been home for a week and I miss it already. I can still hear the staff say "Is there anything else I can do for you?" The Beloved really makes you feel like you are experiencing the lifestyle of the rich and famous.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Loved Beloved

    Reviewed by crabtreeae(Cumming, Georgia) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful romantic getaway. Luxury resort. Very quiet and relaxing. My favorite spa so far. Great food and amazing service. Beautiful suite and numerous dinning options. Great live music. Private beach and pools everywhere. You almost feel like you are the only guests at the resort and the staff treats you like you are the best part of their day.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    You won’t be disappointed...

    Reviewed by Explorer57537317517() on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel and its staff are absolutely outstanding. You can’t fault their customer service skills, always happy and willing to help. The restaurants, bars, entertainment and spa are wonderful services to take advantage of. Would be more than happy to return, 100%

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    An incredible honeymoon

    Reviewed by aimiface(Cambridge, United Kingdom) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed here for 7 nights in February for our honeymoon and it was incredible! I've never stayed at an all-inclusive hotel before or one as luxurious and now I'm sad we had to leave and would go back in a heartbeat. Everywhere was spotlessly clean and all the staff were really friendly and went out of their way to make sure you had everything you wanted. Standouts include Alex (pool waiter) and Juan (sports bar). I was originally worried that we might get fed up of hanging out on the beach/at the pool but there's a nice mix of activities such as bike tours, various gym classes (think Yoga on the beach, oh and the hydrotherapy included in the stay was really lovely and relaxing) and live music - we especially loved the Mexican night on the beach with traditional Mexican food and a mariachi band. There was a good range of food and it was all tasty and we never had to reserve a table. In fact, when we stayed it was really quiet throughout the hotel, which was absolutely perfect for us. All in all the best honeymoon we could have imagined and can’t wait to go back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

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