Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9281 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Z Best Vacation

    Reviewed by GaryKirby() on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Quite possibly the best vacation we've ever had. Juan and Alexis keep the entertainment going. Big Carlos at Spice, Glendy with those omelets, and Memo at Maria Marie, all knocked it out with the food. And Ivan and Gabriel never let us go thirsty at the pool. We WILL return!

    Wonderful Honeymoon!

    Reviewed by kristinbW4462BP(Baxter, Tennessee) on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed at the Hyatt Zilara for our Honeymoon. It was a wonderful experience and we did not want to leave. Everyone was so nice and kind that we came into contact with. The food was phenomenal and the beach/pool area was stunning. Thank you for such an amazing Honeymoon experience! We are already wanting to come back! ??

    Best Trip Of My Life!! Will Be Back!!

    Reviewed by caseyanne9() on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have had the most splendid time here at the Hyatt Zilara. The staff is incredible!! We LOVED our bell girl Gina and Entertainment Juan. Gina was sooo sweet and Juan made our day at the pool super fun!! He even hand painted this little turtle for the baby we have on the way ?????? Juan made us all bracelets and made Bingo tons of fun too!! The beach is just divine here, the food is 10/10, the resort itself is beautiful. We loved the rooms and room service too!! Big rooms with beautiful views (would recommend upgrading to the ocean view!!!), super cool showers, jetted tubs inside!! It’s been so fun to stay at an all inclusive where every single meal is SUPER delicious! ?? We are here for a work trip, but I’m sure we will be back many times in the future just for fun!! Thank you so much to all the staff here!! I wish I could remember all of their names so I could write them all down. The servers, hostesses, entertainment... everything has been perfect and enjoyable. ????????

    Always THE BEST!

    Reviewed by supernight(Apple Valley, Minnesota) on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have enjoyed our stay at Hyatt Zilara a number of times and this visit was no different! The food is wonderful, the beverage service is close to immediate, and the staff is the best and most gracious staff ever! A special shout out to Catelino, Abimael, and Ivan "the waiter" for their constant service and friendliness. . . and an extra big shout out to Eloisa who might just be our favorite Zilara staff member!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    The PERFECT break

    Reviewed by Alice L(Plano, Texas) on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I spent 3 nights and 4 days at Hyatt Zilara in Cancun, first trip to this resort. We love Hyatt Ziva in Cabo San Lucas and expected our stay would be a good one here as well. They did not disappoint - every staff member we encountered was helpful and although we were all wearing mask and social distancing you could see their smile in their eyes. There are TOO MANY wonderful staff I can not possible mention them all, but Eloisa (Lobby Bar) and Carlos Santos (Spice Restaurant) both made us feel like we are part of their family. Housekeeping, Food, Drinks, Pool, Beach everything was just wonderful. Due to COVID-19 we were concerned about traveling but we felt well cared for and as we are both health care professionals we knew what to keep in mind. In fact - our temp was never taken at any airport in US/Mexico - Hyatt Zilara took our temp each time we departed their grounds and returned to their grounds. Great job!! We look forward to returning - to see "our family"!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5