Disneyland Hotel

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3511 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    °o° Expensive but more fun than you can shake a stick at °o°

    Reviewed by ep541(Coos Bay, Oregon) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in the Frontier Tower during this trip and we enjoyed every minute of it. The Room cost is EXPENSIVE but it is worth it. You are paying the extra money to ensure you do not leave the Disney magic during your entire stay. The room is honestly very average but has a ton of Disney character hidden throughout. The hotel is noisy, but what can you expect with all the children there to see Mickey Mouse. There are tons of fun things to do within steps of your hotel room. Including Trader Sam's Tiki Bar, see my other review on that one.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3

    Average

    Reviewed by 829ginab() on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel was average. It needs to be updated. The lobby was very plain. I did however enjoy the outside area at trader sam's especially when the torches are lit at night. The location is convenient, right next to the monorail. I wish the hotel room window opened. That would have been so much nicer. Many people said it was very nostalgic, I thought it was very plain and very expensive especially the food. We ordered 3 donuts thinking they were donuts but they actually were donut holes for the bargain price of $6.50. The sodas were $4.19. Wow. I'm glad I visited the hotel but I wont stay there again.

    Neverland never again - REMOVED - DO NOT DISTURB PRIVACY

    Reviewed by canadian175(Vancouver, Canada) on Mar 14, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Never-land never again. If you select this hotel then when checking in ask if they have DO NO DISTURB SIGNS. Disney is ignoring the fact that sleep deprived parents and long distance travelers need a DO NOT DISTURB SIGN to enjoy an afternoon nap. Young children need afternoon naps. So Warning to all jet lagged international travelers and parents who like to get an undisturbed afternoon nap. Most vacationers I know like to have the option of an afternoon nap without interruption. Not at Disney. Check out the photos I have uploaded revealing their ROOM OCCUPIED SIGN & THE SMALL PRINT ON IT. This proves Disney leadership have chosen to destroy and replace the travel industry expected norm of having a ‘do not disturb’ sign. Disney door signs state that even after you pay thousands of dollars you will get a Never-land ROOM OCCUPIED door hanger that states Disney can enter your guest room anytime they want. Photo Proof attached. A nice housekeeper is forced to knock on my door at 3pm even with I thought was my Never-land ‘do not disturb sign’ placed on door. Consequently, I'm woken up from a sound sleep. Housekeepers have a tough job as it is. I always put my DO NOT DISTURB SIGN up to save a housekeeper daily cleaning until my day of check-out. I respect housekeepers where Disney is simply setting theirs up to fail. This a Disney Leadership Problem When advising two different constantly blank faced Disney Front Desk Leaders - as a guest offered guest experience feedback. I am interrogated by both with questions such as: • what was their name? • did they apologize? • again what is the name of the housekeeper? • What time did this happen? • How many times did they knock on your door? Tried replying and while doing received many interruptions to their litany of other questions. After staying in hotels frequently I experienced a total vacuum of guest experience solution response as if empathy had been trained out of them. Felt like being in a movie style interrogation. No Front Desk empowerment to respond except to say ‘ I don’t know or I don't work and cannot communicate with housekeeping’ Rubbish! 'PMS' stands for Property-Management-System - all hotels have been using these software systems for decades because they allow instant department communicate access. Everyone has mobiles and Wally talkies. Housekeeper staff are also given data access to the rooms they need to clean. Honestly the front desk leaders communication experience was so disappointing as it was sadly laughable. Instead of seeking guest solutions they were instead were trained to grill me for intelligence on ‘outing’ their employees. My experience dictates that the Disney magic solutions we all once celebrated have been replaced with revenue increase and guest interrogation. Is it acceptable to barrage a litany of fellow employee fault fact finding questions to any client in any industry? The answer is rhetorically 'no'. FYI - Plenty of non Disney hotel brand locations clustered all around this location - do offer ‘do not disturb’ door signs. Neverland? Never again. Now you know. As for any TripAdvisor Disney review response from Disney? Over to you my fellow travelers to read. As for me - Disney I attempted to assist you on an issue that is of importance to just about every guest type where hotel DO NOT DISTURB signs are still alive and well everywhere

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-1

    COVID Prevention Closure

    Reviewed by Tofu-in-the-Desert(Muskogee, Oklahoma) on Mar 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I did not stay at the Historic Disneyland Hotel. I just wanted to see what it would look like in these uncertain times. I did inquire about the rate to check in 13MAR20 and checkout 14MAR20. The rooms were not discounted. The hotel appeared like a ghost town. In lieu of guests, there were hand sanitizer stations.

    Lovely stay for a Disney loving family

    Reviewed by Kele-Jane(Glass House Mountains, Australia) on Mar 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    There are so many points about the Disneyland Hotel that make this place a great stay. Firstly the location is great - walking distance to the parks through Downtown Disney or catch the monorail. The rooms are neatly appointed and the kids love the magical headboards. Staff are always kind and helpful. We stayed in a three bedroom suite which had plenty of room for 8 of us. The room included a kitchenette that was quite big and was a shame that it didn’t have extra kitchen things like a microwave, plates and cutlery. Comfortable lounge which turned into a sleeper. Rooms don’t include washer and dryer but they were only a short stroll over towards the gym. Finding hidden Mickeys entertains the kids. Love this place because it embodies the Disney feels