Disneyland Hotel

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3332 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Love the Theming and the Staff...oh yeah and the location

    Reviewed by Jerry E(Chandler, Arizona) on Mar 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Okay let's get the big thing out of the way first...are you going to pay more for this hotel? Yes. Is it worth it? YES. Not only do you get some very nicely themed rooms (headboard anyone?), but you get a nice short security line when heading into the parks in the morning...which are right there. My room was in the Adventureland Tower, (love the theming in there too). The staff in the hotel were great, and we had a great time at Trader Sam's in the evening. A very nice spot after a long day of park exploring. Would definitely recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4

    Dirty Room, Consistent Water Issues

    Reviewed by JSFine07(Seattle, Washington) on Mar 23, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    How does the saying go? Fool me once... Well shame on me because I’ve stayed here twice and was duped twice. The first stay was September 2018 in the Frontier Tower. We had no hot water during most days, or the water went from ice cold to scalding got in seconds. Not ideal for showering (sarcasm) and especially dangerous as we had a baby who needed baths. Every day, we called the front desk who said that Engineering would fix it. Every evening, we were told they did - but they didn’t. We were finally moved to a new room in the Fantasy Tower after I threw a fit. At ~$400/night, this horrible level of service is unacceptable. Last week, we stayed there again after the manager assured us this problem would be fixed and told us it was an issue with the Frontier Tower - not just our room. So we requested the Fantasy Tower. AND THE EXACT SAME THING HAPPENED. Hot to cold water or no warm water at all. We spoke to many other hotel guests who reported the same thing and reported that Engineering “fixed” the issue, only to experience the same water issues every night. Most families we spoke to have babies or toddlers and, like us, can’t have staff fiddling with the faucets late at night. That’s why we call during the day!! But apparently the Disneyland Hotel doesn’t give two sh*ts if their guests end up scalded and/or frozen trying to shower. It’s unacceptable that this issue still persists - and that Disney continues to book rooms without fully fixing the issue! I’ll never stay here again. It’s not just inconvenient, it’s dangerous to have water issues like this. It’s a lawsuit waiting to happen. Just want to warn all parents b/c it was such a hazard trying to bathe our baby - we kept fiddling with the faucet literally every 5 seconds to make sure she was scalded or burnt, or frozen and caught a cold. Other cons about this hotel: the lobby is shabby, although they added some fun screens around to entertain kids. The computer center charges $7/hour to use!! PLUS additional money to print things so don’t bother trying to print your boarding passes or luggage tags. Our room was FILTHY when we checked in. Thick layer of dust on the tv console and end table, plus a used towel under the bed. Oh, and our floor reeked of pot at times. Not the hotels fault, obviously, but they need to enforce that better. My toddler is already mellow, I don’t need her high as well. Save your money and stay at the many hotels around Harbour - many are closer walking distance to the parks than this overpriced place.

    Location and staff are great

    Reviewed by tjstjs(Phoenix, Arizona) on Mar 23, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Even with discounts and sales this hotel is very expensive for large family groups. I rate it average on value but overall very good because the location is hard to beat. View rooms overlooking the pool in Fantasy Tower were spacious and clean. You can hear the toilets flushing from room above you and room next to you. If you are in a lower floor ( we were on floor 3) and you're leaving around 6:45am for the Magic Hour at Disneyland the elevators will be full of folks coming down from the upper floors. We took the stairs. Reception and Guest Services staff were very helpful and patient with us - excellent staff. House cleaning staff did an excellent job. Goofy's Kitchen is great for kids to meet many characters during a dinner - expansive and tasty buffet food selections at ~ $60/person. Yes, we made our reservation 60 days in advance. Even though the hotel was sold out it did not seem crowded (except for the previously noted elevator rush hour). Pools and hot tub are great and very well patrolled by lifeguards. The waterslide is being refurbished and was not available. The Disney-immersion features such as the mouse-ears faucet handles etc. didn't make much difference to the kids, They just wanted to got to Disneyland!

    Individual ratings:

    Service

    Service-5

    Value

    Value-3

    Nice stay

    Reviewed by 422alixm() on Mar 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed in a preferred view room, adventure tower, on the 10th floor and we ended up upgrading to the concierge level package which included snacks throughout the day, continental style breakfast in the AM, and all you can drink alcoholic beverages. There was a huge fridge with can Coca-Cola brand drinks and juice boxes you could take to the park. Early afternoon there were small snacks, granola bars, uncrustables , gold fish, etc so you could take them to the park if you wanted. It also included turn down service and DVD rentals. I thought for what we paid for the upgrade was worth it because we take breaks from the park. Our room was next to the elevator so we were literally at the security checkpoint from our room in about 1 minute. Then another 1-1.5 minutes and you’re at the monorail which takes you to Tomorrowland in Disneyland Park. Wow. That was awesome. Full walk to California adventure or Disneyland would take about 10 minutes through downtown Disney. Bell staff was pleasant. Check in was easy.

    Family holiday

    Reviewed by Mkliese(Moranbah, Australia) on Mar 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel was amazing so close to the downtown Disney and the kids loved all the little Disney touches. I would also recommend going to goofys kitchen for a meal if you with young children, it wS expansive but the food was good and the kids loved it.

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