Disneyland Hotel

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3402 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    average at best

    Reviewed by JR2272010(O'Fallon, Missouri) on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I have several concerns about my recent stay at the Disneyland Hotel. In hindsight, I wish I would have stayed at a good neighbor hotel. The mattresses were horrible. Even my 14 year old complained about back pain the first morning before we had even been to the park. There was quite a bit of noise on our floor so we asked for a floor fan to add drown out the sound. The front desk told us no, but housekeeping said yes but never delivered it. We didn’t rent a car so I ended up ordering a fan to be delivered through Post-mates. My husband called the front desk to explain the expected delivery, but when Post-mates showed up, the Front desk wouldn’t accept the delivery. It was a fiasco and ended with me having to give the delivery driver my first name, last name, and room number. (Hello, Security???). Another surprise...there isn’t a business office to print off airplane boarding passes. I found this surprising. My husband went to talk to a manager about our disappointments, but the front desk told him he had to deal with the front desk instead. Finally, after his persistence, he was able to talk to a manager. The manager said all the right things: offered fast passes (but we didn’t take them) and had snacks delivered to the room on two nights. It was a nice gesture, but we weren’t sharing our concerns for freebies. If you have a lot of money and can afford to upgrade your experience at Disneyland Hotel, I would advise it. If you are just an average person that saves for vacations, I would stay at a good neighbor hotel. The only true benefit to staying on property is the one-hour early entry. While it is nice to beat the crowd, I don’t know if it’s a good value per night overall. Finally, we were traveling with a big group (24) and all of us stayed at Disneyland Hotel. My brother and sister-in-law accidentally left their tennis shoes in my room. They checked out before me because they were staying near the ocean for a couple nights. I took their shoes in a brown bag to the front desk and explained that I was checking out but my brother would be back to get their shoes. The front desk told me to leave the shoes with the bell hop. I went to the bell hop and explained the situation. They gave me a claim ticket and took down my brothers phone number. I texted a picture of the claim ticket to my brother, per the bell hop’s instructions. When my brother went to claim their shoes, they were told that didn’t have the shoes. While none of these situations are total deal-breakers, for the price of this vacation I was disappointed.

    Fathers Day

    Reviewed by Doug R() on Jul 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Such a great time at the Disneyland Hotel from Parking to check in, to getting into our room and then jumping in the pool. We have never had a bad experience at the Disneyland Hotel and if we ever had an issue it was straightened out right away without questions or problems. I would definitely recommend the Disneyland Hotel as a couples getaway retreat or a family fun filled short vacation with all the amenities around the property including early access to both Disneyland and California adventure.

    Disney Vacation with Family and Friends

    Reviewed by Patrick B(avondale) on Jul 10, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We had a visit to the hotel and park that began on a Friday and went until Sunday at the Disneyland hotel. Check in is 3pm when the room is guaranteed to be ready. Following arrival early, we waited until 3pm to check in. Then we were told we would get a text message when the room was ready as it wasn't ready at 3pm. The cast me ever stated they had anywhere from 3-4 to get the room. That wasn't accurate. 350pm comes around and my entire group has been just waiting in the lobby. Then I go to the counter again and am told it will likely be another 45 minutes! It ess a horrible experience overall. Disney allowed me to then pay for an upgrade to get in sooner. Just a horrible experience. I spoke with a supervisor and they helped address the concerns layer that evening after we tried to enjoy what was left of the night.

    Great Hotel and Very Convenient - Great Staff

    Reviewed by Zoomie70(Las Vegas) on Jul 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel was very convenient to the parks and it was great to get the extra hour of park access early in the day. They could use a little updating in the rooms (USB ports, microwaves in the suites) but when the TV quit they had a new one for us within a half hour. I recommend valet parking if you don't intend to leave for a few days. We had the 2-bedroom suite for a family of 6 and it worked out great. Be prepared for some big $ to cover the room and tickets for a couple of days. The restaurant selection at the hotel is limited - plan on going to Downtown Disney for that - it's a 7 minute walk but you have to go through security.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-3

    A nice hotel missing the magic of Disney World

    Reviewed by cherylg365(Costa Rica) on Jun 28, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The actual property is nice enough, the rooms were well-maintained and comfortable, and the beds were nice. The lighting in the rooms, however, was terrible. The problem is that all of Disneyland is missing the magic 'wow' of Disney World. There is no charm and no magic. Not in the employees themselves and not in the property. Disneyland Hotel is just a hotel and Disneyland is just an amusement park. If you want a hotel close to DL and CA, this fits the bill. If you are looking for a Disney experience, go to Florida.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-3

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX