Fairmont Jasper Park Lodge

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5451 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Great front desk team

    Reviewed by greerioscheerios() on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    After my husband and I arrived for a long weekend stay with another couple we had a minor maintenance issue with our adjoining room the first night. The staff was quick to offer alternatives and rectify the situation to accommodate us in another room type. We love staying at this property and all the amenities the JPL has to offer. Until next time!

    Never had a gun pointed at my dog

    Reviewed by julchen999(Banff, Canada) on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I have stayed at the Fairmont Jasper numerous times as I just love the location and trails on the property. When we arrived we were stuck in a long line-up before the gate where everyone's temperature was taken and they checked in people right there. My suggestion to improve the experience would be to add more staff to avoid the long wait. Our check-in package was not ready so I had to go to the front desk to check in. I have a medical condition and cannot wear a face mask which I told the concierge at the door. When I came out I was told by another very unfriendly staff member that I would not be able to re-enter the hotel unless I provided a written exemption. This is not mentioned anywhere on the website. He stated that this was the Jasper town bylaw which is not correct. Needless to say we went back to town for dinner instead of eating and drinking at the hotel. After dinner we enjoyed a drink on the deck of our hotel room with our dog quietly sleeping in the grass in front of the deck, peacefully minding his own business. All of a sudden a Fairmont security staff came running towards my dog with a gun in his hand, shouting that the dog had to be on leash. I didn't even think to tie him down since he was not even moving. To say I was shocked at this experience is the understatement of the century. I did not expect to encounter gun wielding security at a place like this. After this experience I will definitely not stay at this hotel anymore.

    Wonderful few days

    Reviewed by briant609(Ajax, Canada) on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our recent two night stay at JPL was excellent. Nice atmosphere, great service, fabulous amenities and of course the scenery is top notch. Everyone provides exceptional service; Jason at the bar, Owen our server, Maddy as our host and Kristen at the coffee cafe all were great. Plenty to do. I thoroughly enjoyed my scenic paddle board around the lake. This is a spot not to be missed.

    40th Birthday - Couples Trip

    Reviewed by Q9033ISlindsayb() on Sep 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came for the golf, spa and atmosphere at the JPL. It is a true top notch resort and all the staff members went above and beyond to help us celebrate this special time! We can’t wait to be able to come again, it was so clean and we could use our phones to look up menus/and request housekeeping items. Best Fairmont property we’ve been to. We stayed in the estate suite king, lake view and it was worth every penny spent.

    Beautiful Resort!! Excellent Service!! Amazing Location!!

    Reviewed by NicReNat(Windsor, Canada) on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jasper, AB is one of the most beautiful places I have ever traveled to. Add it to your bucket list. When you go, stay at the Fairmont Jasper Park Lodge. It is a gorgeous resort in the heart of Jasper. There is not a single complaint I have about this resort or the service I received while there. If you also love to golf, this place has a fantastic golf course on the premises. Book early though, I did have some difficulty getting a tee time. If you love food, this is the place for you. All my meals were fantastic. Next level cuisine at this resort. Restaurant service was also amazing. My favorite server was a young woman named Natalie. She was excellent!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5