Alohilani Resort Waikiki Beach

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1438 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Third stay - may look elsewhere next time

    Reviewed by Philip L(New York) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I’ve stayed at Alohilani three times and the hotel still has a luxury vibe to it. I did have a couple gripes about my recent stay. One - they are still charging a resort amenity fee of $51.73 per day even though more than half of normal amenities have been suspended due to Covid. Pre-covid, they hosted an entire weekly schedule of cultural events, fitness and pool fitness classes, yoga, live evening music at the pool bar, sunset ceremonies, and the ability to rent out beach chairs. However, all of the aforementioned were discontinued, along with the fact that it was difficult to reach the hotel and concierge to request toiletry replacements throughout my stay. I asked if this fee could be waived, but the front desk attendant stated that it was mandatory (even though the concept of a resort fee is just to generate additional revenue not included in the room rate, and locals get this fee waived) Two - Kelsey at the concierge called my room on my second day to ask me to come down to collect my “welcome kit” which was basically three brochures for island activities she tried to sell me on, while mentioning that it was important to book directly with the hotel as other vendors are “not to be trusted”. I didn’t come to Hawaii for a timeshare-like sales pitch in the guise of providing me this elusive “welcome kit.” I’d suggest any future guests to decline this request to come downstairs to the lobby. Three - I had booked a premiere ocean view room and expected a wonderful view. Upon checkin, I asked if there were any high floor rooms but they said that they only had rooms on the fifth floor. I reluctantly accepted, but was completely taken aback by the lack of quality views on the fifth floor. It was basically level with the restaurant in front of the hotel so my view was limited. I would not accept this room (nor this floor - how do they even convince patrons who book premiere ocean front rooms to stay on the fifth or lower floors?!) and went back to ask for a different room, even if it wasn’t a “premiere ocean front”. Surprisingly, they were able to accommodate and find me a premiere oceanfront room on the 12th floor after I asked again. Renee at the front desk was very courteous though. She excels at customer service. Four - the room doors slam loudly, presumably to ensure they close all the way, but it was a bit annoying to hear everyone else’s door slam shut whenever they entered or exited their rooms throughout the day and night. Pros - rooms are still ultra modern and very clean. I felt very comfortable staying there. Pool was nice and felt safe with Covid measures, although the hot tub sometimes looked too crowded. The kiddie pool was also closed during my stay so the infinity pool was filled with kids. If you are fortunate to get a good room, the views can be amazing.

    Zen oasis in Waikiki

    Reviewed by KellyandMcKenzy(Coronado, California) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Fast trip to tour colleges and found our home away from home from now on. Beautiful zen like environs, great staff, excellent food and location. Convenient to travel plus great surf across the street. Would appreciate more of a suite room with living space vs sleeping but can overlook this for the gorgeous interiors, pool areas, food, cleanliness and all around ambiance.

    Great Staff, nice place, great location, food subpar

    Reviewed by johannakrn() on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Many of their eating options are closed due to Covid so that may be why, but the pool bar's food wasn't as good as it should have been for the price. They didn't have high quality liquors available either, but the drinks they did make were delicious.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-1

    Revamped Pac Beach hotel

    Reviewed by blessiep357(Waipahu, Hawaii) on Nov 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Was excited to check out the new hotel that we previously stayed at when it was Pacific Beach Hotel. The sink was too small and we were unable to properly wash our faces without getting water everywhere. Reset our tv because it would keep changing the channel without us touching the remote, however it would still happen. Lastly we saw a mural from the pool that we wanted to check out. It was not easily accessible and when we attempted to take a picture/video the system in the back was not set up/working.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Beautiful hotel, and even friendlier staff (Jones was the best!)

    Reviewed by tiffchandra() on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a wonderful time at this resort the couple days we were here, hung out at the pool the first day and we were welcomed by the friendliest pool staff who remembered us throughout the next couple days as well!! Jones was one of THE SWEETEST, embodying the quintessential warm and fun vibe of Hawaii :) will definitely be back to Honolulu, and will be stopping by to say hello to these friendly faces in particular!