Moana Surfrider, a Westin Resort and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6000 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Yarrawood

    Reviewed by yarrawood(Rozelle, Australia) on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    A bit disappointed with this hotel. The fact that one has to pay a daily ‘Resort Fee’ for some towels and a few ‘Extras’ is unfair as the pool side is a battle to find a lounge or umbrella...unless you are lucky you probably won’t find a suitable space at poolside. We regularly paid USD$50 + per day to hire 2 lounge chairs and an umbrella outside the hotel. Would definitely not go there again.

    Guys trip

    Reviewed by tomh994(Hermosa Beach, California) on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff at Moana at the beach/pool and the Beach Club were amazing: Lee, Gloria, Huali, issac, mo, Jim, Constance, Emiko, Yuki, Karen. They were all friendly, attentive, smiling, tolerant of our poor humor, quick to respond, and proactive to ensure our stay was effortless and a true pleasure. Thank you, Moana!!!!!

    Perfect Vacation!!

    Reviewed by David P() on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thanks so much to the Moana staff for making my families vacation so special!! Thanks to Mo, Isaac, Lee, Emiko, Karen, Yuki, Constance, Gloria, Huali, Jim, we will be back as soon as possible. So stoked!!!

    Awesome Staff!!

    Reviewed by Dvlevy() on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friends and I have been coming here for 25 years on an annual boys trip. The staff always take A++ care of us. Thanks so much to staff members Lee, Huali, Isaac, Mo, Gloria, Constance, Emiko, Reyn, , Kainoa, Jim,Karen, Yuki, and the rest!

    Class or Crass?

    Reviewed by william m(Kansas City, Missouri) on Apr 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Honolulu, that is Waikiki Beach, the Times Square of the heart of Hawaii, can be a mess, especially those who just got off the plane with a travel brochure and luggage larger than they are. This is just as difficult for any seasoned TA visitor: just which part of such a melting pot are we writing to? My personal favorite has always been the classic Victorian grand hotel, the Surfrider, which has survived both a few changes of management and even the beach hordes on its gracious steps. Clearly, many of its contemporary clientele (who may think that a luau shirt qualifies as dinner dress), this is no fault of a magical legend of early Hawaii trying to survive the ages. So this review is happy to report to all those travelers of such different stripes that the Surfrider has managed its own time-fold ways to satisfy most of you. It's up to you top know how to navigate the rest. The simplest customer is simply the bargain-hunting beachcomber. If all they need is a mattress, a beach and an all-day bar, it's all at the best spot for surf and trade winds; that's why they built it here a century ago in the first place. But for the more fastidious (or nostalgic) travelers, the royal Surfrider can still show its regal side, even if it's a bit more difficult to find. The original wing's floors, each of which was built from Banyan or a different wood, has been carpeted over, but the luscious open-air breezeways remain across its lobby and terraces; from the entrance to the courtyard, the gentle wood rocking chairs are still in place. If you're drawing comparisons to the other original beach palace, the Royal Hawaiian, all bathed in sunrise pink, in my opinion, it has been submerged beneath a seat of upscale mall shops. The Surfrider, of course, has now added new wings to the original, some smaller, warren rooms requiring a hike to the nearest elevator, but here's where a little advance scouting helps: the reservations, concierge, baggage and customer service desks are all impressively loyal and personally attentive; you may even forget there are hundreds there beside you. Room and housekeeping service are just as responsive: a room can be cleaned up, on request, within an hour or so, and empty trays are picked up before you even notice. The range of rooms, from classic verandahs and plantation shutters to suites with beach and city balconies, are available, but require going through a maze of advance scouting, worthy of some resort paleontology. They can all be found, up to your preference and your budget, but buyer beware: don't leave it up to online reservations. Finally, the hotel's spa and fitness center are all updated and the best that can be found this side of Eden. You will also find a young and athletic crowd present, maybe a surprise to find them sharing the same historic and romantic hotel that you are. Best of all, the Surfrider's open-air, Oceanside, verandah restaurants for breakfast and dinner are literally in a different space and price point from the bar menus, but in the evening their sense of peace and old Hawaii tides and breezes may remind you that the calming ancestors of Waikiki are still there with you. One non-property warning: the local taxi drivers can be notoriously ill-mannered and poorly trained (mine couldn't understand the directions to Waikiki or the Surfrider. Arrange beforehand for hotel shuttle or service to collect you.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

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