Sheraton Waikiki

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7216 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Not worth $3K, vibe of a dressed up super 8 with a crazy view.

    Reviewed by britwight(Seattle, Washington) on Feb 20, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Check in was awful. We only booked here because my mother was supposed to get a rate through my stepfathers company. The lady who checked her in disputed this rate and would not give my mother a key with her young child at 10:30pm until my mother could reach him in Asia. My room was not ready as we arrived a night early, fair enough, however they were still had no intention to honor my one king bed booking and stick me with a room with an extra double bed and a king. The double room we got instead has an ocean view-but beds are so small my partner and I had to sleep in separate beds-not what we envisioned in for a romantic Hawaii vacation where we met years ago. I am allergic to feathers and my feather free room was not even taken into account. I had to call room service who sent one sweet man with only two pillows and took all 8 feather ones away. The walls are so thin we can hear kids running down the hall and men clearing their throats in the room next door. Thank god we don't share a wall with my mother. Also, it's a pandemic, understandable things are a little crazy. However the hotel and nowhere near served food at 10:30pm on a Friday night. Denny's was the only nearby option. Not even a convenience store or room service. So far, we may checkout and start over elsewhere. This is not a good start and has solidified my decision to not sign up for Marriott Bonvoy Credit Card and cancel the rewards program as we do not appear to be earning the "double points & elite points" advertised when we booked.

    Individual ratings:

    Location

    Location-5

    Service

    Service-1

    Superb location, amazing view, comfortable room & amenities, service slightly under par.

    Reviewed by amlesil(Portland, Oregon) on Jan 27, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The location of Sheraton Waikiki is hard to beat, being one of the few true beach front hotels in the heart of Waikiki. The deluxe ocean view rooms offer a truly incredible, panoramic view of the ocean and Diamond Head. It was unfortunate that the pandemic has resulted in a very noticeable cut in hotel staff, especially in the reception area where a straight forward check in process on a Tuesday (at 5 pm) took an hour, with only one staff behind the desk. Housekeeping was unable to get the room cleaned when we were gone between 9 am and 3 pm on three of the seven days of our stay, despite a phone call to request service each morning. Only 1 restaurant was opened (Rumfire), and while the food, view & service was exceptional, the menu was very limited. We wish Sheraton Waikiki the best as they recover from the the impact of COVID-19 and appreciated so much that they are trying their best to bring normalcy back to life.

    Exactly as expected - AWESOME considering the circumstances!

    Reviewed by SoManyPlaces2C(Michigan) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wife and I spent several weeks here beginning in mid-December. Everything was as we expected it to be. Very quiet with limited services. But that was expected and well detailed on the Sheraton Waikiki website. It was sad seeing so many businesses closed in Waikiki. Can't help but feel for the people who are impacted. That said, there are plenty of restaurants and services to accommodate the number of tourists in town. It was great seeing familiar faces from our previous (extended) stay pre-COVID. But bittersweet as so many others are still not working. Hopefully things will get better soon... THANK YOU to all the staff members who remembered us by name and made our trip seem like a return home. Too many to mention by name, but a special shout out to Casey (director), Dayton (bellman), Bobby/Gregg (bartenders) and Andy/Alan (Rumfire). While they don't work directly for Sheraton, the pool staff were awesome as well. They always reserved a specific spot for me with towels covering the longer before I even arrived. Thanks David/Maggie/Paige/Gavin. Lori from Rumfire also made it a point to serve drinks around the pool (time permitting) even though she was technically working inside Rumfire. That was nice of her. She also passed out ice water to those who wanted it. Nice touch because the water coolers that are normally at the pool were not in service. One more person that gets a shout out but doesn't work for the Sheraton is Dennis at AVIS car rental. Dennis is always helpful and makes us feel welcome. Thanks Jason Kim (hotel manager) and the entire staff at Sheraton Waikiki for making this the best trip possible under the circumstances! Special MAHALO to Casey for accommodating our need for a larger room so we could work remote the last few weeks on Oahu. You are the best Casey!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Amazing - Hotel, pool and staff

    Reviewed by superannikie() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a not so good check-in staff but Shaun (the manager) stepped in a took good care of us. You will need to show your negative Covid test via the Hawaii government website when you check-in. Shaun, KC and Linda at the pool were all so awesome! They made our trip super awesome! The adult pool is super sexy! During Covid times, you will need to reserve a spot at one of the pools. If you would like to reserve a lounge chair or cabana, the best time (if not busy) would be at 12:30pm when the price is half. Ooooooh yah! The other pool with the slide is super fun too. The slide is fast and the grotto is cool too.

    Great staff, awesome location, nice pool...

    Reviewed by G3186QZjimm(Novato, California) on Jan 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Casey at the front desk was awesome. We had a few minor road bumps (not fault or hotel, but drunk guests) Casey stepped up and went above and beyond to help us out. The whole staff of hotel is VERY friendly and you feel the aloha of the island for sure.....