Maui Kaanapali Villas

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1438 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Bad!

    Reviewed by 801Mind(Salt Lake City, Utah) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I had reserved a premium, 1 bedroom, ocean view villa. When I arrived I was told I had been given an “upgrade by the manager” to a 2 bedroom villa. I asked if it was ocean view, and was informed it was a ground level room with no ocean view. I informed the front desk this was not acceptable and I would be fine with my originally booked room type. After a lot of discussion, calls to the reservation manager, I was informed that there were no 1 bedroom, ocean view, premium rooms available. They said there might be rooms the next day or two days later if I wanted to consider moving rooms after 1-2 days. The front desk staff seemed very put out when we expressed my frustration about not getting the room I had reserved. Once checking into the “upgraded” room, I found it to be disgusting. The floors were not clean. The carpets/rugs were gray and dirty, the bathrooms were dingy. The dishwasher and oven door collide with each other so you cannot fully open the dishwasher to load it. The bedding left for the pullout bed was dirty with several long hairs on the blanket. The chairs in the kitchen had stains all over the cushions. The kitchen counters were not clean. Honestly it was the dirtiest hotel room I have ever stayed in. If I had the option to pack up and leave, I would have. I spoke to the manager the next day and he apologized for the inconveniences. We were given a complementary cleaning 3 days after we arrived. The grounds were very nice, beach access was good and the pool was nice. Upon checkout the manager also gave us a slight discount, but really not enough to make any of the situation we endured worth it. I cannot recommend your property to anyone. It is the only thing that wasn’t great about our vacation. This room really it a damper on the whole experience. I hoped for better.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-1

    Enjoyable time

    Reviewed by mcda183(Cumming, Georgia) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Perfect accommodation for our trip. Reasonably priced (compared to other nearby locations). Restaurant was ok. Beaches were very nice and active. We enjoyed our stay very much and had a wonderful time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    Trip to Maui

    Reviewed by Companion58654994536(Coeur d'Alene, Idaho) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our trip to Maui Kaanapali Villas was perfect as always! The Staff is always friendly and gracious! The Grounds and Pool area were comfortable and relaxing. We miss the One Stop General Store in the lobby, but unfortunately it was closed during Covid. We hope it can reopen!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great location for families

    Reviewed by massey600(Mendota Heights, Minnesota) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have 7 and 9 year old children, the pool was perfect for them, an excellent beach right outside the resort, we rented boogie boards and cabanas from the hotel, that was convenient. The kids could swim in the waves everyday we were there. Clean and comfortable room. We did have a full kitchen unit that we had booked. No daily cleaning service because of Covid restrictions, we were there for 10 nights but they brought towels, soap, TP, Kleenx, etc as needed on request and picked up the dirty linens as well. Pool towels provided by the hotel, swapped them out daily for clean towels as well. Save room in you bag, don't pack the beach towels. I used the laundry facility a couple times, it was clean it didn't scare me to put my clothes in them :), Use the change not the credit card machine in the laundry facility. We ate at the restaurant several times, service was a little slow a couple times but it was due to them being understaffed becuase of Covid restrictions so understandable. Food was casual dining but did the trick for hungry kids that eat pancakes, chicken fingers and burgers. My husband loved the Loco Moco breakfast, a local fav! We had a wonderful experience at this hotel all around.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    2nd time staying - a great place

    Reviewed by bv50613(Vallejo, California) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The entire property and location is great overall. Close to the beach and not super crowded like the Whalers Village area. We stayed in 175 and the only complaint is that the room was a bit out dated compared to the other rooms/villas we and family have stayed in before. The room we stayed in two years ago was super nice. My family whom had two separate rooms, had rooms that felt very homey and up to date, while our room in 175 (dolphin building) felt like it needed some love. It was dark and had old furniture and just felt not as welcoming as the other rooms did. Overall, still a great place to stay! I will be going back on many more trips to come.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3