Hyatt Regency Maui Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8022 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent place as an Explorist member

    Reviewed by David C() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As a Hyatt Explorist member, I had an excellent time at this resort. While the rooms are outdated as mentioned, the staff was excellent and I was treated very well. The staff did their best to upgrade my rooms, and every member of the staff I ran into was very friendly. Valet services were excellent as well/ Some things I didn't particularly enjoy but was minor to me: restaurants are overpriced to me for what you get. I ended up eating off the property most of the time. Whaler's Village was an excellent option close by, as well as venturing to Lahaina. Black Rock is probably the best part of the beach, so it was a little painful to make the trek there to snorkel, but the beach in front of the hotel was pretty nice on a clear day(although rocky).

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Disappointed

    Reviewed by Janelc777() on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Very disappointed. The first room we were given wasn’t clean - bath not clean, tops of units and tables had not been wiped and the balcony was disgusting with shoes sticking to the floor! We were given a different room, but even then we had to request to have the tops of the units and table cleaned as they obviously hadn’t been wiped down. The size of our room 2123 was great and the view was fantastic but the rooms are in desperate need of refurbishment - very dated, carpets fraying, wallpaper bubbling off wall and back of curtains dirty - not worth the $600 plus dollars we paid. We were told a refurbishment program is due to start in September and it can’t come quickly enough. The public walkways to the room were filthy. Despite mentioning this on four occasions it was not swept or cleaned in the 10 days we were there. I got the impression the hotel was struggling with staff numbers especially after speaking to House Keeping manager who promised to try and get it sorted! We were given an upgrade to the Regency Club which was appreciated (and this area was lovely and food was great) but I wouldn’t pay the $75 per person it would have cost if we’d booked it and would have preferred not have had the issues we had at checkin in the first instance. And to add to everything we got locked out of our room for 2 hours at 10:30pm one night which resulted in security and the engineer having to drill out the lock so we could access our room. Our overall experience was disappointing and if we could have moved hotel (which wasn’t an option as it was Indepence Day when we visited) we would have. The hotel could be amazing with it’s location, gardens and pool, but much work is needed to update the rooms and to improve the overall cleanliness of the hotel. Definitely not worth the money or it’s current star rating.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-2

    Do yourself a favor and go somewhere else

    Reviewed by Em C() on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Where do I begin... Anyone looking for a Maui Resort, look the other way. Seriously. It’s recommended you get a rental car to get yourself around the island. What isn’t made clear is that not only do you need to pay a Resort fee (daily), but you also need to pay a separate parking fee. Once you check in after your long travel day, you’ll be greeted with a Lei and will be directed to your room. You’ll never be made aware of the 600$ hold on your card for ‘incidentals’, nor will you even know they’re charging you upfront for every day of Resort and parking fees....you’ll just see them on your statement when you casually check while on vacation. I want to reiterate that once more; you will never be notified of charges on your card until you check out. I experienced it first hand, and was at the front desk as others checked in. No one was notified. It is the most shady business I’ve ever experienced. Also, don’t eat before going into the bathroom..seriously. You’ll need all the spare room as possible to get between the door and the toilet just to close the door. Not kidding, there’s about 2 inches between the seat and the door when it’s opening. Talk about paradise! Even more so, when you chat with the front desk and voice your concerns over charges being put on your account that you weren’t aware of, they’ll clearly tell you “that’s just how it is”! No apology, no emotion. Lovely. One more thing - beach goers- the pool is free, and the staff will point you that way. What they don’t tell you is that is so crowded, you’ll never get a free inch of space. Dare to go to the beach, and you’ll be hit with charges just to get a chair or umbrella. Even though it’s a beachfront Resort, nothing for the beach is included. Makes a lot of sense, I know. Heads up to any honeymooners, avoid the Hyatt Regency in Maui at all costs. Their facilities are mobbed, not well kept, and their staff are not nice. Save your money and go elsewhere.

    Great hotel but rooms need updating

    Reviewed by Leebtish() on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We’re currently staying at the hotel, family of 4 with 7 and 4 year old boys. The hotel facilities, particularly the pools are fantastic. If you have young children, the kids pool is amazing and fun for the adults with the larger water slide. My boys have had so much fun in the pools. The other hotels nearby cannot compete in that respect. The restaurants are good as well, particularly Japengo. The downside to the hotel which is why i give it 4 stars is the room quality. The decor and furnishings are very tired and desperately need renovating. We stayed at the Turtle Bay resort before the Hyatt and the rooms were much nicer and the balconies bigger. The balcony in our room is ridiculously small. I think room quality is a common complaint in a lot of reviews and I can see why. The Hyatt really should listen to their guests on this. That being said, the hotel staff are lovely and attentive. The facilities as mentioned are excellent but it just falls short of 5 stars.

    Beautiful grounds, disappointing room.

    Reviewed by marinaskeith(Mountain View, California) on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The location is beautiful. An hour drive from the airport, so expect to pay $60 for Uber. The grounds are beautiful. You can plan out each day. The bad part was the room. It felt dirty, the carpet was stained all over to the point where I didn’t want to take off my shoes. Hard bed, loud AC. The room was over $500/night and it felt like a cheap motel. We won’t be back until they renovate the rooms/hotel. We could’ve gotten an amazing airb&b for that money. Quite disappointing. Marina

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-1

    Service

    Service-5

    Value

    Value-3

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