Harrahs Laughlin Casino and Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 18163 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    TRY SOMEWHERE ELSE!

    Reviewed by Curious18373190172() on Aug 06, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I needed a break from all of the COVID stuff, so I settled on a 5 day/4 night stay in Laughlin. Never had been, and Vegas is still a little mecca for the virus. I had booked my reservations 1 month ahead, so the pricing was very good, and I was looking forward to the private beach area, and pool. I had requested an early check in for 1 pm, with no guarantees the room would be available, but it was!!! So a good start. Was in the room by 1:30pm. My room was very marginal in the Central Tower, but I did have a great view on the 12th floor of the Colorado River. AC unit was left at 60 degrees for my entire stay, but the room never got below 77 degrees. Also, 2 minutes into my showers, I would be standing in 3 inches of water, so very poor drainage in the tub. I was not expecting Housekeeping Service, and there is none. This I do blame on COVID, but Harrahs gives you absolutely no directions on what to do for towels, etc. I just ended up calling Housekeeping, and requested fresh towels daily. Beach was terrible, with no enforcement of social distancing, no mask requirement, etc. Adult pool was OK, with mask requirements in your chairs, but not in the pool. As for the Casino, I saw absolutely nobody cleaning slot machines, ticket breakers, etc. They are cleaning the counters in the Cashier area, reception desk, and the gaming tables. The overall appearance of the hotel needs a major facelift. Looks run down and old. Stains in flooring, cracks in walls both inside and out, wrinkles in carpeting, etc. I get the Hotel is 35 years old (I googled it), and we are in the middle of a pandemic, but I just feel they can do better. On a positive note, all of the food was amazing, which absolutely did not fit the Hotel. Guy Fieri's Mexican restaurant, Pin Up Pizza, Smashburger, The Beach Cafe, Red Mango were all eaten at, and were truly excellent. I would not stay there again, except to stop in for some of the great food. The Riverside, Edgewater, AVI, and Aquarius, which I all visited, appear to be in much better shape, although I did not see the rooms. Good Luck!

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-3

    Harrahs 100% comp'd junket- 4 nights/3 1/2 days

    Reviewed by 998philpr(Las Vegas, Nevada) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    $70 sign up through Caesars Rewards program.I know that doesn't make it 100% fee free, BUT still a great value. No room fee, no resort fee, no airline fare, free transport to and from small uncrowded airport. Took a new uncrowded 737 to Laughlin,NV. 47 people on board left for our destination 20 mins early! Sun Country Airlines had a AWESOME crew and clean new plane.Snack bags provided by Harrahs entertainment included a beef stick,cheddar crackers, granola bar,,chocolate chip cookies and water.!! 2:20 hourflight,Bumpy flight at times. Arrived at airport ,deplaned on an old school ramp and jumped the free bus and was in our room in 30 mins. Expedited check in. Room is clean and modern,unlike many reviews which I had read. Hot and cold water and pressure is great. Cold water is cold as you will appreciate it in the 113° desert.(the accommodations were by far better than our last stay at the Flamingo Las Vegas June 2020) 1st day slots were a push, drink service was rapid and poured strong(yes!). $10 min limit on roulette. Table games we sterilized anytime someboday vacated a seat.( they don't do that in Vegas) The house is addament about face masks. Ate at the pizza place 1st floor. $8 for a HUGE slice (good value) Bed is firm but its subjective to the individual. Day 2 Coffee maker in room! good cup o Joe. Nice shower in room, fresh nice smelling clean towels. Dropped into the cafe' for an ample basic breakfast $30 ( discount for Caesars reward members) Great food. Again very nice and accommodating staff. So far not 1 unpersnoable server or stsff member. Played slots and won $300. Next up take the water taxi($5) to the rest of Laughlin as it is too hot to walk that mile.There is a riverwalk there that connects the resorts so one may meander and scout out the other resorts.

    Weekend Getaway before School

    Reviewed by josephbO865VL(Henderson, Nevada) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We come to Laughlin every year to enjoy the beach like atmosphere and the frigid Colorado river on a hot day. We have stayed at this establishment multiple times and never encountered so many issues. We checked in on one of the kiosk's in the lobby, once we received our room key we went up only to realize it was the wrong room (Single king instead of a double premium). We went down to the lobby and we were given the room we paid for. We tried to get into this room and the key would not work, made another trip down to the front desk and again were given a different room. The beach area was super crowded and the palupas that were once free to use now came with a charge, we were not allowed to bring personal umbrellas either. Day 2 we decided to get a cabana, the staff in the rental office was extremely accomodating and so was the security in the area. The food was reasonably priced and there was little to no wait. Got back to our room only to find out that housekeeping did not clean due to COVID protocols. We also noticed a bad stain on the comforter that we did not notice the night before. We called down to get more fresh towels and a new comforter, we were told that we could not get a new comforter but we can get 2 blankets if we wanted. I waited 45mins and they still did not arrive. I had to make a trip down to the front desk to inquire the status. Soon there after the runner arrived, she also was extremely polite and pleasant. Last and final issue was the toilet paper dilemma, late in the evening we ran out and there was no additional roll in the room, again called own for assistance. 45mins later still no Toilet paper, again made a trip to the front desk to inquire. By the time I got back to the room the toilet paper arrived. I will say that the staff was extremely polite and professional and they are what saved this from a 1 star review. As I said harrahs has always been our go to when we go to Laughlin . I am just hoping that this was just a fluke weekend.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Service

    Service-2

    Upgraded central tower Hot room, terrible service

    Reviewed by Tour638101() on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I would give this Hotel and Casino 1/2 Circle. I made 3 calls to have the AC looked at, 2 times on Sunday and once on Monday when I had to get new room Keyes and they never came. (Room 20575). It was 115 on Sunday and 109 on Monday. Our room was HOT! I had the ac on 60 and it wasn't working. The room was so hot it was horrible. The elevator in the parking structure was cooler than our room, how does that make sense? Right now at check out, I told the lady about my requesting maintenance to look at the AC and all she did was remove the resort fees $24. for 1 night and acted like she was doing me a favor. Hmm hmm I was in that hot room for 2 nights! SMH ??????? Also, on Monday I added an extra day by calling the front desk which was ok, however the room rate was more expensive on a Monday night than Sunday night, when I asked if that was with the essential workers discount he just said it's with the players card on file. Really! I had to ask to move to another tower to get a rate of $74 and he said he would match the rate so we can stay in the same room. Then we left for the day to the beach came back at 7pm and our room keys didn't work. I was pissed! . The front desk never told me I had to go and get new room Keyes. And , if that isn’t enough..... I just looked at my receipt and they charged me the $74 to add the 1 night but I just seen they charged me an additional $12 upgrade. That was NEVER mentioned to me. It isnt that hard to provide good customer service, not great just good. I will NEVER stay here again and I do not recommend it. Beware confirm all charges before paying.

    Covid Getaway

    Reviewed by Denise B(Idlewild) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Well I decided to stay at Harrah’s Laughlin for a change of pace and go on their private beach. Well needless to say I did not go to beach area. It was way to many people, jet skis, boats, etc. I understand we are on water but it looked like spring break. Something to think about is when guests leave beach/pool area they have to walk thru the Main Casino. I can see how Nevada’s numbers keep going up. Stay safe everyone and it will all be just a bad memory

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-4