Andaz Costa Rica Resort - a concept by Hyatt

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2395 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Andaz Costa Rica = Beach Resort in the Jungle

    Reviewed by Nongpla_31(Bangkok, Thailand) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at both Andaz and W Costa Rica during our trip so we can easily compare the two properties. Andaz is located in the Papagayo peninsula which is a gated area with manicured grounds, it contains a golf course, some private residences, a marina, and the Four Seasons hotel at the far end. The area is beautiful and feels more upscale than Reserva Conchal where W is located, however Papagayo is quite isolated with not much around in terms of shops and restaurants. Even if you are driving you probably need to go back close to the airport area just to find something basic like a convenience store. Depending on individual preferences, the isolation can be a strong positive for people looking for a quiet time and just spend time on activities at the resort, but it can also be a negative for people who want to explore Costa Rica on their own and in that case the location of W might be better. Upon arrival at Andaz we were warmly welcomed to the resort and we were brought to our suite which had been prepared for a special occasion including a bottle of Cava on ice - we highly appreciated. The layout of the resort reminded us most of Hyatt Regency Phuket because of the separate buildings perched in a hill facing the water with lush vegetation in between them. All rooms in the suite are spacious and nothing felt cramped, even the half bath near the entrance is of a decent size, with the main bathroom being one of the best part of this suite – it is bright and airy thanks to the large frosted window in the walk-in rain shower. Even the bathtub was huge and you would have to be careful just to get in since it’s quite high. The entire suite is over 100 square meters, nicely decorated and includes floor tiles suitable for the climate because they help to keep the room cool. The bathrooms had stone floors and the wall of the shower was stone as well which I thought was tasteful design. There were large windows not only in the bathroom but also on the entire length of the living room and more windows on two walls of the bedroom, one for the terrace and one in the corner of the building. There were so many windows with blinds and sheers that for such a new construction it would have been handy to have electric controls for curtains rather than manual, in fact one of them jammed during our stay. There were also windows in the back of the room which are exposed to the pathway behind the building. The upside to having so many windows was that the room was not dark, but the main drawback was that privacy was somewhat affected. The curtains (sheers) were not keeping the room private enough particularly on the side of the bedroom. Our building had rooms on three floors and ours was the middle floor which was exactly at the height of the pathway so people walking there or golf carts passing by would see directly into our bedroom unless we drew the blinds down which unfortunately made the room significantly darker. Besides privacy, one negative about the room is that water pressure in the shower was inadequate and it took a very long time before we could get warm water, but on a more positive note the air conditioning worked well during our entire stay which is important in a tropical destination and we could have good sleep during the night. The only thing preventing us from sleeping late in the morning was not AC but it was rather that we could frequently hear Howler Monkey waking up very early around 5am; they were very loud especially if one of them came to a tree near our room. I guess it contributes to the special experience – you are in a resort right in the jungle in a natural habitat rather than an artificial hotel location. The room was stocked with snacks and soft drinks which were refilled daily similar to other Andaz hotels. Guests also get Andaz fip flops and hats which are complimentary. Bathroom amenities are from the “Lather” brand which I had not seen elsewhere before; the smell reminded me Malin & Goetz found in Le Meridien hotels due to the mint scent. The quality of Lather was good; it’s a brand from California with natural products (no sulfates and parabens) rather than cheap synthetic stuff from China. Breakfast was free as expected for Globalists members. In other Andaz hotels we stayed at, Globalists can also order whatever they want from the a la carte menu. At first we were told we could, but after a couple of days we were told we could not but that they would make an exception. The buffet had excellent variety of hot food which changed daily including interesting local options such as chicken, beef, pork stew, and spicy chili, instead of the buffet being limited to the boring and traditional options such as sausages, bacon, and scrambled eggs. We particularly enjoyed the breakfast burrito from the a la carte menu freshly prepared from the kitchen. They also had a daily rotation of prepared salads for example one morning I liked the quinoa salad. The choice of fruits was also quite good including mangoes, ground cherries, several kinds of berries, and the pineapples were among the best I have tasted anywhere. Last but not least, as can be expected in Costa Rica they had excellent coffee including an extensive list with several choices. At Andaz they pride themselves with their coffee so much that they offer a daily barista class at the resort. All in all this was probably the best breakfast we have had anywhere outside of Asia and the Middle East. Not to say that breakfast at W Costa Rica was bad, but Andaz is clearly a notch or two above. The only downside of Andaz is that the restaurant felt a bit more crowded, busy, and loud, whereas W was more peaceful. Dinner at Chao Pescao has live music a couple of evenings per week and we attended once. The atmosphere was nice and we were not bothered by mosquitoes even without DEET so I would guess they are spraying well on the resort in fact generally speaking there were more mosquitoes in W and hardly any at Andaz. Back to dinner at Chao Pescao it was ok but not a stand out like breakfast was. Wifi speed was fine and I measured 12Mbps. However the main problem is that it was intermittent from our room and would regularly stop working several times per day, sometimes it would stop working only for our laptop, phone, or iPad which leads me to believe that the problem was not a wide-spread outage but rather some kind of restriction on the number of devices that can connect to wifi on the resort; we just got kicked out on a regular basis which was irritating. The beach in front of Andaz is small and nothing special but it was enjoyable to have a boat ride to the other (larger) beach at the “Andaz Beach House”. They have a menu of snacks over there so you can have lunch and they have a decent drinks menu as well. The place was not crowded at all and we found it’s a very nice place to relax and spend the afternoon. Despite the Beach House being nice, the large beach in front of W (and also Westin) was better than at Andaz so someone who highly values the beach should keep this in mind. Andaz has a main pool near the restaurant and there is also an adults only pool at the far end of the resort. I thought having the adult only pool would be quite useful to provide a good experience for both families and couples. However perhaps we had bad luck but at the adult pool there were several drunk grown-ups talking very loud which made that pool actually less relaxing and noisier than the main pool. Maybe it’s just an unusual group that we cannot blame the hotel for, but it made for a less pleasant time nonetheless. It might sound counter-intuitive but at W the majority of guests were couples who were more well behaved than Andaz which had a greater number of groups which got rowdy, at the expense of couples on site. When I think of W I normally think of louder guests who are partying, but it ended up being the opposite between Andaz and W. Service at Andaz was hit and miss. The pre-arrival arrangements were great as outlined above, and service in the restaurant was very friendly and accommodating. The concierge was also excellent at arranging day tours or activities. That said, there were a few minor incidents during our stay. When we called housekeeping before going to breakfast and asked for our room to be cleaned, once we came back and nothing was done, and another time they were just starting. Despite that, housekeeping was well done and the room clean plus they were generous with refills of amenities, the same of which cannot be said of our experience at W. There were also a few other minor issues with service where follow-ups were simply not done. All in all nothing major to say it left a bad impression, but the number of incidents was a bit surprising compared to our stays in other parts of the world – it’s clear this is not a business hotel striving for perfect service; it’s a laid back resort so expectations should be adjusted accordingly. That said, it’s not just about local standards because service was significantly more attentive at W generally speaking where they went out of their way to ensure we had a good stay and greeted us by name in the restaurant as early as the second morning whereas at Andaz there seemed to be more rotation of staff from one morning to the other; even on the last morning some staff thought we had just arrived the day before. Overall I can recommend Andaz as a very solid choice. It’s not easy to pick between Andaz or W because each has their own strengths, but probably for me the differentiating factor is if using a Globalist suite upgrade then I prefer Andaz than the smaller room at W not mentioning the superb breakfast at Andaz and lovely location.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-4

    Fantastic service and place

    Reviewed by Exploration136160() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Its one of the nicest places I have been to in my life.Wonderful service and amazing good food all the time. I would like go to back there in the future for longer stay with family. Miss the place already.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great wedding venue.

    Reviewed by ofemendez(Brisbane, Australia) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The wedding venue was awesome. Isella the wedding planner was awesome. Beautiful setting. The staff was very accommodating. Different restaurants to choose from. The spa was incredible, probably one of the best I’ve ever seen.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Paradise

    Reviewed by pdale2019(Tokyo, Japan) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The facilities and especially the team in the hotel are absolutely accommodating and made my stay very enjoyable. Was there with customers, so had to focus on them 100%, and the staff helped me to able to fully entertain them.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    A+ for Andaz!

    Reviewed by JennyLynneTravels(Denver, Colorado) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Andaz Resort is simply perfection. From the moment we arrived, the bellman, Eric, greeted us as family and welcomed us with open arms. We were traveling with our toddler son and Eric captivated his attention and continued to greet him by name and make him laugh each time we saw him throughout our stay. Check-in was a breeze and very thorough. We were greeted with cold towels and welcome drinks while we got an insightful overview of the property, restaurants, amenities etc. Rooms are very thoughtfully designed and perfect to feel as though you are in the middle of nature. We had several monkeys playing in the trees outside our room on several occasions. There is a beautiful open air balcony overlooking the resort. It is very kid friendly and I felt secure with my 16 month old playing out here. Showers are luxurious. The kids club is a highlight for those that have young children. So many toys, and fun, organized activities for the little ones. It is very clean and well run. The staff was amazing and I wouldn’t hesitate to leave my kiddo there with them for babysitting (though we didn’t utilize this service). For restaurants, we enjoyed Rio Bhongo on several occasions for breakfast and dinner. The food was outstanding (I recommend the chicken stuffed with cheese and bacon for dinner). The service was incredible and they ensured our young son was fed quickly and had everything he needed. Seek out Carlos if you have young kids, as he is great with children, making funny animal noises and otherwise making them feel special. Lastly, the Beach House is the highlight of this resort. Just a short 5 minute boat ride or 10 minute ride in the van/ golf cart. Much easier to access by boat. The food is great - try the fish tacos - and drinks are even better. There are day beds on the beach to enjoy your food/drinks and relax. Plenty of shade so little ones can play in the sand. Beach is serene. I cannot wait to return on a future visit!