TripAdvisor Traveler Rating

I've rented multiple units at this resort from Kauai Calls before. I would not stay in this one again. As always, the unit was exceptionally clean. Kudos to the housekeeping staff! And the view is amazing from this unit. There were a couple of things that were slightly annoying, though. First of all, it is much closer to the restaurant than expected. This isn't a deal breaker, but something to note for anyone considering it. The biggest complaint I have is that the thermostat keeps resetting itself to 75. I would turn it down to 70, the a/c would kick on, and within an hour it would be warming up again. Walk over to the thermostat and it had reset itself. This happened multiple times and was maddening. I understand wanting to be green, but don't advertise having a/c and then make it impossible to use.

Hotel condo itself was great. This only got two stars, because we specifically picked this hotel because of the pool, water slides and lazy river. Nothing at pool side available for floating down lazy river. When I went into the lobby, they did have but charged you to rent it. A simple pool noodle was $5 to rent! So I walked across to get my kids two pool floaties, and as I’m blowing them up, they came and said we were not allowed to use them. What an absolute rip off. So if you do want to purchase your own instead of rent, make sure you buy a pool noodle. I had purchased just two small little donut tubes, nothing huge. Not sure why we can’t use them.

The kitchen had mismatched silverware, no potholders, soap, or utensils and everything sorely lacking. For a one week stay 2 packs of coffee were supplied but they would then sell us more. Laundry had no soap but they sold us some. We had an unexpected $30/day fee for use of pool, luggage storage, misc., plus a required "Damage Protection" expense. The resulting total was $59/ day in extra charges. The good news is that the staff was excellent and the pool is a nice clever design. In summary we'll stay somewhere else next visit.

Every issue that we had the resort resolved quickly always asking to enter our room if we weren't there. The pool is cold, not heated and heavily chlorinated. We were there for 10 days. The restaurant is only open late in afternoon and not on Mondays not sure if other days as that was the one day we wanted to go. Don't plan on swimming at the beach the waves and current are brutal. The property exterior is maintained well always working on the plants. Safeway is a quick walk across the street which was very helpful. We went to use the concierge to book excursions but she had just come back and couldn't get into system. We ended up booking ourselves

Great week in Waipouli. We escaped the snowy mainland for a week. We were able to hike the Napali coast, explore many beaches, golf, ride bikes and kayak. WBR is so central to everything on Kauai. We love to come back and chill in the pools here after a day of adventure. The unit we stayed in was clean and well equipped.