Hacienda Encantada Resort & Residences

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. Hacienda Encantada Resort & Residences review

    What to expect (based on 4552 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Luxury at its finest!

    Reviewed by sward23(Austin, Texas) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My girlfriends and I stayed at this resort for a short girls trip, and it was everything and more! The food, service, staff and views were over the top! Already planning our next trip back! Request Erik! He was a wonderful support when we had questions or needed transportation!

    Best week Ever!

    Reviewed by RayMWu() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We bought sight unseen phase 3. We were back in 2017 and actually got to stay in the newly constructed and available phase 3. That would have been a great experience except there were some ownership related issues. We just got back from HE and the new management and customer focus was clearly evident and working! The new sales manager and owner satisfaction team clicked on all cylinders. We asked for and received an upgrade from our deluxe 2 bedroom suite to a villa and OMG one can get used to it! We had some initial issues but the new management team and Giovanni (see below) took care of everything the next day. The villa comes with a butler and we had an awesome butler, Giovanni who is/was more of a personal assistant and a friend. He took care of everything and I do mean everything - from soup to nuts - from start to finish. What a joy - one could definitely get used to vacationing like royalty! Our housekeeping staff led by Guadalupe (Sorry if messed up the spelling - she wanted to go by 'Lupe) made sure our villa was spotless and perfect after a long day out - either on premise or sightseeing. She even gave us a villa-warming present which we totally enjoyed. Fernan, the activities manager made our week enjoyable - very entertaining - lots of fun programs from cooking ( shrimp ceviche), drink making (something he called the USA I think), bingo (taught you words in Spanish), water volleyball, pool exercise, you name it - he did it with gusto and totally engaging. We were gifted a breakfast buffet and the waitstaff was always accommodating and super friendly though the manager seemed to frown much too often. Can't wait to go back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    amazing hacienda encantada!!!!

    Reviewed by djmarkwilliams() on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our trip to cabo was more than memorable! Thanks to the wonderful staff at this resort. Especially our bellboy Jnco Rosal. He went above and beyond for us. He alone made me want to come back! Also Edgar in the breakfast buffet was so awesome!!! See you soon Hacienda Encantada!!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great week at Hacienda Encantada!!

    Reviewed by KSUWildcat777(Orlando, Florida, United States) on Jul 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a wonderful place to spend a week with family or friends!! The accommodations, people and food are first rate. Our room was kept spotless by Edith G. She was a pleasure to see each day, always with a smile. Rigoberto & Axel at the patio pool were always there and helpful when ordering food & drinks! See you soon Hacienda!!

    Cabo get-away

    Reviewed by RmkH2019(Colorado Springs, Colorado) on Jul 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our first time in Cabo San Lucas was great because of our awesome stay at this resort. What a blessing it was from my friend to insist we go and the gift of the all-inclusive 5 night stay coupon/referral. The 90 minute sale appointment was not a high-pressure headache as we have experienced before at other resorts. Our studio was perfect, near the Patio, with a great water view. The entire staff was so professional and personable that we really were able to relax and enjoy ourselves with every need being met. We would definitely recommend this resort and hope to return in the future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

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